I have been performing BPOs for Clear Capital for about six months or so and I recently encountered my first negative experience with them. At the beginning of this month, I received a Drive-by BPO request which was due in 2 days. Visual inspection of the exterior of the property indicated that the building was a 3 family dwelling and the county tax records confirmed that. The records also indicated that the dwelling consisted of over 7,000 square feet.
I completed the BPO and submitted it on time. Within a few hours after it was submitted, I received a clarification request from Clear Capital for the BPO. Apparently, another Realtor conducted a BPO for the same property but reported the subject property to be a townhouse consisting of 1300 square feet.
Clear Capital instructed me to verify that I went to the right address, that I am stating an opinion on the right property and to be sure I uploaded pictures of the right property. I did more than that, I contacted the assessor's office and had a printout of the subject property faxed to me. I then faxed the same to Clear Capital.
The BPO was then accepted by the Q&A team. This however did take me back a bit. I went the extra mile and I was not offered any additional compensation for my efforts. I also wonder what instructions did Clear Capital give or what was said to the other agent.