An analogy I like to use, is comparing property management to a basketball team. When all parts are oiled and working, the team wins. When things dont match up, the team starts falling apart, and the team loses, unless of course you are the undefeated 1976 Indiana Hoosiers.
Although we cannot always predict the future, we can practice and make mistakes and perfect our jump shot of screening tenants for our properties. A well screened tenant is a tenant that will both take care of the home and most importantly be able to pay rent. In this case it is like recruiting a new play for your team. You look at applications, check qualifications, and either approve or decline. Unfortunately as on the basketball court, there are always people that do not make the cut. Because there are so many properties there are going to be unhappy applicants that do not qualify.
If it takes the critisism of a few applicants (players) to make our clients (coaches) happy and get good renters, then that we must. So just consider our property management company as the assistant coaches and let us take the reigns.