What the world needs is more Fluffy!

Real Estate Agent with RE/MAX Concepts

I could hear the booming voice and the surprised reactions from 4 cars away, "Welcome to Taco Bell. My name's Fluffy. How can I help you tonight?" This unconventional and unexpected greeting coming from the microphone was causing quite a stir with the Friday night crowd. Fluffy was clearly cracking people up and the excitement he caused was palpable. We'd come to the Taco Bell at 321 State Highway 13 after a long day at Mt. Olympus Water and Theme Park. After miles of walking, blistering sun, $3 waters, $5 slices of pizza and at times less than stellar service, theatrics from a drive through clerk was a refreshing surprise.

As we got closer to ordering the peals of laughter following Fluffy's missive could almost be scripted. "Hey Fluffy!!!" No, Fluffy was not his real name, just a nickname he'd pricked up somewhere along the line. Yes, he was serious, Fluffy. Fluffy's delivery was enthusiastic and playful. Fluffy was having fun and we were all invited to join in. In a world where many in the fast food industry barely even say "hello'" Fluffy's welcoming entreatment created an infectious energy that could be felt from afar.

All the way through the line, which was long, Fluffy could be heard hamming it up with the residents and tourists motoring their way through the drive-up window that night. I was thinking during this time how great it was of Fluffy to do this for everybody. In a town of long lines, high prices, bumper to bumper traffic and, at times, grumpy, demanding kids, tempers can get a tad frayed. Add to that a super long drive up line at almost 10pm and people can get a bit short.

Fluffy took it all in stride however. Fluffy reminded us that we could laugh and take it easy. It was OK. We;d get our food. We'd be fine. As I got to the window and was again greeted energetically and enthusiastically by Fluffy I asked him how his night was going. "Fantastic. I'm having a great time. Life's good." How often do you hear that from someone working a fast food window. I learned some things there that night, First, one person's attitude can have a phenomenal effect on so many, and second, people spend a lot of money at Taco Bell!

As we waited for our food and Fluffy took more orders I couldn't help thinking of the title of this blog. "What the world needs is more Fluffy." If we all had this much excitement and enthusiasm for what we did and we communicated the same, how much more could we accomplish? When you meet someone like Fluffy you can realize how simple and how rarefied singularity can be. I mean I must have gone through a dozen or more drive throughs on our trip and Fluffy is the only attendant's name who I can remember.

So, are you like Fluffy? Do people remember you, days, weeks, years later because of some individual or unique quality you display or possess?  Are do they forget you as if you are just another cashier in a drive through restaurant in anytown USA? Whether they do or don't I think is up to you.


If you happen to be in the Dells, stop by and see Fluffy. You'll be the better for it.


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Sheldon Neal
Bergen County, NJ - RE/MAX Real Estate Limited - Maywood, NJ
That British Agent Bergen County NJ

After reading this, I agree with your title 100% !

Doesnt it make your day when you run into a 'Fluffy' once in a while !!!

Cheers !

Aug 01, 2010 04:06 PM #1
Shirley Parks
Sands Realty 210-414-0966 - San Antonio, TX
Broker, 210-414-0966, San Antonio TX Real Estate

I agree with your title, Matt.  My tuxedo cat is named Fluffy, too!  :o)

Aug 01, 2010 04:12 PM #2
Marilyn Harrell
ReMax Riverhaven - Beaverton, MI
Wixom Lake - Beaverton MI

Fluffy must have a cousin at the Taco Bell in Midland MI! (I was thinking fluffy clouds and was going to invite you to look at the photos of some of my waterfront listings!) Friendly enthusiastic service is much appreciated! I think I'll refer to it as "Fluffy Service" from now on!

Aug 03, 2010 03:10 AM #3
Matt Grohe
RE/MAX Concepts - Des Moines, IA
Serving the metro since 2003

I just found my receipt from my visit that night. "Fluffy's" real name seem to be Ryan M. cashier number 56. I much prefer Fluffy!

Aug 03, 2010 03:53 PM #4
Susan Mangigian
RE/MAX Preferred, West Chester, PA, RS152252A - West Chester, PA
Chester & Delaware County Homes, Delaware and Ches

So true.  My son Max was having eye surgery a few weeks ago.  We were in a big room with about 6 beds and when they were prepping you for surgery, a nurse would ask you if you were a diabetic, etc.  One man was behind the curtain getting his gown on when the nurse proceeded to ask him his questions, and he answered them with a yell because he was talking through the curtain.  When she asked him if he was diabetic, he said no.  How about you?  Well, this cracked everyone up and really took a lot of the nervousness we were all feeling about Max going under anesthesia away a little.  I love it when levity lightens a room.  

Sep 02, 2010 10:25 AM #5
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Matt Grohe

Serving the metro since 2003
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