Grumpy clients!

Real Estate Agent with Exit Realty Talbot and Company

Ever have that client that just complains about everything and you dread to have to make that phone call?  Take a deep breath, look in the mirror and smile...BIG :), say to yourself, "I am a happy person and I will spread that happiness to those around me just by my positive attitude", then go and make that call.  Keep the mirror close by, just in case you need to remind yourself that a smile is contagious.

Comments (4)

Judi Boad

Thanks for the great tip on dealing with Crabby people Sharon! We may have to deal with them, we don't have to buy into their Grumpiness!

Who knows, maybe we can even change their day with an upbeat attitude!

Best regards,

Aug 02, 2010 10:02 AM
Sergio DePinto
Royal LePage Maximum Realty.,Brokerage - Greater Toronto Area - Vaughan, ON

Hey Sharon,

I really got some funny visuals while reading this post. Its really great advise, and quite effective to roll play in front of a mirror. Your smile and positive attitude does transmit over the phone, it's a proven fact.

I'm chucking- that bit of self talk and smile you described might get me picked up by those men in white coats... if practiced in public... lol.

Aug 02, 2010 10:07 AM
Lora "Leah" Stern 914-772-4528
Coldwell Banker, 170 N Main Street, New City NY 10956 - New City, NY
Real Estate Salesperson

Sharon - great advice and hopefully, the positive attitude (or at least some of it) will rub off on your client.

Aug 02, 2010 10:14 AM
Kerrie La Guardia
ActiveRain, Community Manager - Kirkland, WA
Let it Rain!

Words of wisdome!  You really can hear a smile through the phone.

Aug 02, 2010 12:26 PM