Down and Dirty with Bank of America

By
Real Estate Agent with Century 21 Zwygart Green County Real Estate

Shortsales with Bank of America....

How many hours can one possible stay on HOLD with Bank of America? I can call in the morning and put my phone on speaker phone and still at 3:00pm I am on hold. I am running out of things to do while I am on hold. I try to sit at my home office while I try desperately to call Bank of America. I can get many things done on the business end but let me tell you I can also get many household things done at the same time. The list is long and I manage to get all done WHILE I AM ON HOLD! Incredible.

 

Maybe I should get down and dirty with them. I would love to but talking to no one on hold does not allow me to voice my opinion or rage for that matter.

Does anyone out there have any suggestions that will work or have worked for them as they try to reach Bank of Ameica by phone.

The best part is when you are finally assigned a negotiator and they leave half way through the deal and we start all over.

HELP! I need to speed this up. Have lots two offers and they keep getting lower all because Bank Of America is short staffed!

Any suggestions?

Posted by

                                                            

                                                                                                                                                   

                                                      

                                                      

 

Nannette Hilliard ABR,CDPE,CRS

Green County Wisconsin Real Estate

 

Comments (4)

Larry Bettag
Cherry Creek Mortgage Illinois Residential Mortgage License LMB #0005759 Cherry Creek Mortgage NMLS #: 3001 - Saint Charles, IL
Vice-President of National Production

Nannette, I'm a real estate attorney who has suffered through exactly the same thing.  I have a message still in my in box from Crystal at extension XYZ.  We call back, and no one knows who Crystal is.  I've waited on hold for 2 hours 3 different times.  The first 2 times B of A disconnected me.  They're horrible!

Aug 03, 2010 05:42 AM
Larry Bettag
Cherry Creek Mortgage Illinois Residential Mortgage License LMB #0005759 Cherry Creek Mortgage NMLS #: 3001 - Saint Charles, IL
Vice-President of National Production

By the way, I drank a very nice Spotted Cow this weekend when I was up in your neck of the woods!

Aug 03, 2010 05:43 AM
Terry McCarley
Coastal Real Estate - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

Bank of America is the worst possible bank to deal with when it comes to short sales - I feel your pain!  I have spent countless hours on hold with them and cringe whenever I take a Bank of America short sale listing but I take them if I believe we can get it closed as I truly want to help out homeowners who are struggling financially.

Aug 03, 2010 05:45 AM
Nannette Hilliard
Century 21 Zwygart Green County Real Estate - Monroe, WI
CDPE, ABR, CRS

Yumy Spotted cow...The brewery is three miles from my home and do spend time with Deb the owner...Amazing beer and company.

Aug 03, 2010 05:45 AM

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