Special offer

Thinking of Buying an REO? To You it's a Home, to the Bank it's Scrap Metal

By
Industry Observer with Swanepoel T3 Group

Who is sitting in the cat bird seat these days for a home purchase? Who will be catered to, indulged, flattered and coddled on a pleasant journey to a home closing that can be bragged about for years? Think again if you said "the buyer" if the house is a foreclosure or REO property (REO stands for Real Estate Owned).

Today's qualified home buyer is a rare bird. He struts with expectation of recognition of his specialness. After all, market inventories are high and prices are low. Today's home buyer thinks he is doing the bank a favor -- making a grand gesture -- saving the US economy -- by offering the bank a chance to unload the REO home.

The fact is that to a bank the buyer is only a very small cog in the machine of REO disposal. That's right, "disposal". The seller of a bank-owned property is trying to get as much money as possible in as little time as possible.

There is nothing personal or accommodating about buying an REO. The home may as well be scrap metal.

Today's buyer needs to know some important things before he thinks about buying an REO :

     - the property is sold “as is”                                         

     - there are no disclosures about condition of the home

     - property taxes will be prorated at 100%

     - surveys and tests are the obligation of the buyer

     - the home may be distressed to the point of being dangerous

The asset manager controls the purchase of an REO. I am sure most of these asset managers are nice people in the privacy of their own homes, but at work they are not flexible about their contracts, addenda and schedules. The asset manager doesn't care about your school year deadlines, your loan officer's vacation. or even your Realtor's obligations to comply with license law. The asset manager is disposing of an unwanted asset.

 

Buying an REO can be like the buying and selling of scrap metal.: buy low, sell high, and don't get emotionally involved. Never, ever, confuse the REO seller with a person who cares about the idea that you're looking for a home for your family.

The buyer is not in the catbird seat, he isn't cock of the walk, and he certainly isn't in control of the transaction.

 

I have worked on enough REO deals now that I can show many examples of successes and failures to a prospective REO buyer.  If you're thinking of buying a foreclosure, choose an agent who has been through the cycle a few times....won a few, lost a few and can speak to the realities of buying scrap metal -- I mean an REO -- in today's market.

 

Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Donne: it is all I can do to keep my mouth shut on most days. Some clients just bring it on themselves, though, don't you think?

Don: I'm also in an REO program, so I can't complain too much. But a little humor never hurt anyone.

Sharon: It's been a rough week or two. Somehow we've ended up selling pork bellies or corn futures, not helping people settle into new homes and communities. Sigh.......

Elliot: anyone who can correctly use the word insouciance gets to do whatever he wants, with that certain je ne sais quois that the situation deserves. ;-)

Dan: residential real estate folks can be so very confused by the idea that it's just bidness.

Aug 05, 2010 05:44 PM
Todd & Devona Garrigus
Garrigus Real Estate - Beaumont, CA
Broker / REALTORS®

Leslie - Great post about REO buys. Way back before we were in the business we bought an REO and it was a real shock to our buyer mentality!

Aug 05, 2010 05:51 PM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Denise: Iowa City is probably a nice place with nice people. So is St. Charles and all of our surrounding communities. But I seem to attract the ne'er-do-wells in any market. Thanks for the support, you know I struggle every day :-/ .

Dagny: Isn't it hard to want to keep the younger buyers away from bad decisions? They all think that their home purchase is the basis of the next Trump-like real estate empire.

Ted: Yep....and the hallucinations are brutal.

Bill: You're absolutely right. Speed is usually as important as price, and reliability of the close trumps both. Cash speaks so very, very persuasively.

Cameron:  I am so glad to hear from someone who has actually sold REOs. I don't ever mean to criticize the asset manager as an individual. The average buyer, though, doesn't understand the role of the asset manager....which is very different from a traditional seller.

Aug 05, 2010 05:55 PM
Anonymous
Farida Touma

Hi Leslie,

Great post. To prepare them for dealing with all things REO, I have coached my buyers in a similar fashion. In an effort to neutralize the experience, I explain that many (actually, all) asset managers are so swamped with their inventories that they don't have the time to put emotion or humanity into a transaction. They are paid to move properties rather than be public relations wizards.

I recently worked with a buyer who could not (maybe chose not to) grasp this picture no matter how many times (or ways)I explained it to them and tried to prepare them for and help them deal with the REO experience. As events played out (as I had explained they would based on how my buyers chose to negotiate and handle this transaction) their emotions went from stress and frustration to out right anger and outrage. The latter of which accomplished nothing and the deal died.

We all want our buyers to be successful yet no matter how hard we try, we cannot protect them from themselves.

If any of my buyers really want to pursue an REO property, I explain that they have to be prepared (and willing) to be yielding and patient. The experience is sometimes not for the faint of heart.

Aug 06, 2010 01:51 AM
#36
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate

This is what I tell the buyers when they want to buy a foreclosure. Give them your highest and best...there is little negotiating room and they don't care. It is all about the numbers and not them as a person or their situation.

Aug 06, 2010 02:08 AM
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease

Leslie, 

Great perspective for buyers who don't realize how the bank "thinks".  Oh, that might be an oxymoron, bank thinks?  

All the best, Michelle

Aug 06, 2010 02:26 AM
Bill Burchard
3B Realty: 951-347-3818, CA - Murrieta, CA
Broker, Realtor, Representing Buyers and Sellers

Hi Donne (#26), I agree with you and thanks for clarifying my comment. I failed to end my original comment by noting that “highest and best” typically means highest cash offer, which quite often is the offer selected by the asset manager. I suspect the asset managers first look at the offer price and then the offer’s terms… and I can certainly understand given the enormity of their task why they choose an all-cash offer as the best offer... They have lots of inventory to move quickly. Thanks again for commenting on my comment.

Aug 06, 2010 03:07 AM
Jenna Dixon
Momentum Real Estate Group LLC - Marietta, GA
55 & Over | New Constructions | Horse Farms

No matter how many times you say the words, "This home is bank owned and is being sold AS-IS", they still want to talk about repairs.  Jeez a loo!  Are you deaf!?!

Also, turn up your hearing aid when I tell you "The bank does not give two craps about you paying CASH!  If it's not ENOUGH CASH, they will still say NO!"

***that's how it work in MY market***

I just try to explain to the buyer that the Asset Manager has a spreadsheet, they plug in all the details of your offer, and at the bottom pops out a big green YES, or a big red NO...They are operating in the interest of their own bottom line.  And that bottom line changes weekly, monthly, and quarterly.  What was No today, might be yes, in 2 months.

Aug 06, 2010 04:34 AM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Vince: I've sold some good deals.....these houses just aren't for everyone.

Debe: Don't you love it? Someone wants a steal, but doesn't want to face that very reality. Thanks for reading and commenting.

Chris: DO NOT GET ME STARTED ON RELOS! I am busy being aggravated by REOs this week.

Donna: My experience, too.All we can do is try. Thanks for commenting.

Todd and Devona: I hope the house turned out OK.

Farida: Yes, we can coach and counsel, but some people need to have the experience personally to believe it.

Missy: I know, but they don't always do what you want, do they? It took one guy 4 or 5 offers over 6 months before his wife stepped in....we got that house.

Michelle: Banks don't think! That's great!

 

Aug 06, 2010 04:55 AM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Bill and Donne: Yes, highest and best usually does mean cash or a huge down with a great offer. REOs can be in poor condition and present difficulties for financing...why should the asset manager drag it out if he's measured on time to close. I learned this lesson the hard way this year.

Aug 06, 2010 04:58 AM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Jenna: That is truly a brilliant line.  "The bank does not give two craps about you paying CASH!  If it's not ENOUGH CASH, they will still say NO!" Also the spreadsheet with the red NO. would be a great visual. There is a post in there for you to scoop up. I have (had?) a client who isn't speaking to me after last week....could I send you his number and you straighten him out?

Aug 06, 2010 05:04 AM
Jenna Dixon
Momentum Real Estate Group LLC - Marietta, GA
55 & Over | New Constructions | Horse Farms

Leslie,  Sure, send him over.  I can put him in the slot that was occupied by my client who I am no longer speaking to as of this morning. 

Aug 06, 2010 05:20 AM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

You made me laugh out loud. Instead of the virtual assistant idea, we can make a virtual team for dealing with the clients we can't deal with. "Please hold, I am transferring you to the agent who can deal with your crap'"

Aug 06, 2010 05:37 AM
Jenna Dixon
Momentum Real Estate Group LLC - Marietta, GA
55 & Over | New Constructions | Horse Farms

I think you are right.   A virtual team to deal with "virtual" clients AKA those big fat cryin' time wastin' blood sucking...Oh jeez, I got a little carried away there.

Some days in RE make you feel like Pukin'...today is one of those days!

Aug 06, 2010 05:50 AM
Rodney Mason, VP of Mtg Lending
Guaranteed Rate NMLS# 2611 - Atlanta, GA
AL,AR,AZ,CA,CO,FL,GA,IN,MI,MS,NC,NV,SC,TN,TX,VA,WA

Many buyers simply don't understand the nuances of buying an REO.  It is all about the bottom line to the seller.  Most asset managers are looking for the quickest close at the highest net to them.

Aug 06, 2010 12:35 PM
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Right on, Leslie.  The "seller" of an REO is the Wizard of Oz.  He is behind the curtain, but not quite as spineless as the original.  Same with the co-seller of a short sale.  Don't ever confuse these people for human beings.  The are automatons.

Aug 06, 2010 03:59 PM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Rodney: we try, but the nuances are lost on some people.

Jane: A brilliant description....Wizard of Oz. In my opinion, it's OK when decision makers are automatons as long as they are consistent. What makes me crazy is the inconsistency. Thanks for reading and commenting.

Aug 06, 2010 05:34 PM
Tom Branch
RE/MAX Dallas Suburbs - Plano, TX
Broker, CDPE, SFR, ACRE, Plano TX Ambassador

Leslie,

Agreed!  The property is an "asset" that needs to be disposed of.  There are no emotions involved, it's liquidation.

I had a client make an offer of $384k on an REO property recently. The bank declined. A month later it sold for less than we had offered. 

Tom

Aug 08, 2010 04:26 AM
Gladys Webb
Kreative Realty LLC - Tuscaloosa, AL

You made some good points not just for buyer but for us agents too that have never really worked an REO. Thanks for the good post.!

Aug 08, 2010 11:05 AM
Larry Bettag
Cherry Creek Mortgage Illinois Residential Mortgage License LMB #0005759 Cherry Creek Mortgage NMLS #: 3001 - Saint Charles, IL
Vice-President of National Production

Leslie....stellar. I mean just stellar.  Great post with great points.  I just depends if your the buyer (the consumer) or the owner (the bank).  One man's junk is another's treasures right?  Too bad the bank doesn't want future referrals because they're setting the stage to worsen their name.

Aug 09, 2010 06:42 AM