Admin

Should REALTOR Sales Statistics be Public?

By
Managing Real Estate Broker with Howard Hanna Rand Realty License # 49FA1074963

This post was inspired by the recent Agent Genius article entitled "Realtor matching Ends- Are Agents Just Insecure Posers?" The article examines the circumstances around the Houston Association of Realtors program that (shutter) disclosed how many homes member agents sold in a given locale. Very transparent move if you ask me. But the program was ended. But why? What is so taboo about asking the question 

"How many homes like mine have you sold in the past year?" 

It is a simple question, but all too few agents will give you a number. Oh, they'll tell you they  have been a Triple Micronium producer or on the top team, whatever that means. It all sounds great. But here's the deal: 90% of all the listings are sold by 10% of the agents. I'll put it another way: In my zip code we have 3 large companies with offices of 40 or more licensees and another half dozen with anywhere from 1 to 20 licenses. That is over 200 salespeople. In the month of July, those 200 salespeople sold exactly 5 single family homes in this zip code.  

There are 51 active listings, so there are plenty of people who listed with someone who somehow finessed the fact that they haven't sold much of anything in a dog's age. They might have stated that they work for a big company, productive office, or some other larger truth that obfuscates the reality on the ground that they themselves are not doing very much. 

The problem here, and take it from a guy that lists dozens (probably 75 or so) of expired listings a year, is that all that flowery gibberish breaks down when the seller realizes that the 2004 top office producer award means nothing in 2010, or 30 years in the business can really be one year repeated thirty times. Sad to say, but many agents flat out stink, and they refuse to admit it isn't 1986 anymore. 

I am in the top 10 agents in my MLS of 7000 for transaction totals going back to 2007. A large part of my marketing is trading on that production, and it does make a difference. I also work bloody hard to do that in this market. This doesn't mean you have to sell 50 or 100 houses to get hired. When we sold my mother's townhome in another market, we selected an agent who sold about 15 homes annually. She knew what she was doing and she was very good with us. The so called "top dog" put me off. But I did know my agent's track record. 

It does astound me, that as the largest trade association in America, that we haven't encouraged the public to ask for a verifiable track record, references, and other factual, transparent credentials they can hang their hat on. They just say to select a member. That's not good enough. 

Posted by

______________________________________________________________________________

All content/images, unless noted, are the property of J. Philip Faranda & may not be used without permission

Comments(38)

Show All Comments Sort:
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

I've read all the comments & I'm torn on a few things.  Like Lenn said, stats from teams are very misleading because it is grouped to one individual.  I really can't see throwing those numbers out to the public because how would they decipher them? Sounds like Zillow doesn't it? Publish numbers that mean??? what???  Besides to a computer (MLS) you are just a number that does X.  I know there are plenty of agents not doing anything because I know my market numbers BUT do we really need to embarrass them?  I also look at it as if I sell one, that's one better than you.

I'm going to go spit polish my miconium award now.

Aug 13, 2010 06:44 AM
Speed Equity® Mortgage Acceleration System
Speed Equity® - Olympia, WA
We help your clients Own Their Homes Years Sooner

Phillip, it's rather obvious as to why such a list doesn't exist - the powers that be don't want to discourage their agents from simply giving up.

Case in point . . . . there's a local RE office that takes out huge full page ads in the local paper and boasts about how many agents they have = over 44.

Truth is, over 50% of them do less than 3 transactions per year!

I know what would happen if they put out the type of list you are advocating = he would lose the 50% that are not producing because people would want to do business with only the top dogs because they would be perceived as the situational experts.

 

Aug 13, 2010 06:46 AM
Pippa Mac
Chevaux Group Realtor, The Woodlands and Spring - The Woodlands, TX
The Woodlands TX Real Estate

Wow .... you are soo fantastic at getting a point across ... have you looked into coaching????

Love Lenn's quote "they have been a Triple Micronium producer or on the top team, whatever that means".

Aug 13, 2010 06:47 AM
Daniel J. Hunter
REALTOR® - New Port Richey, FL

I am not so sure about this.  I have established myself as the go to guy for a condo community.  How?  They see my signs there.  And they see that my listings close.

Anybody who really wants to know our track records just has to ask, no?

In my area we have a Listing Machine.  When I was flipping houses in the early 2000's  He sold me on listing with him.  However, he was only a listing machine.  He depended upon the MLS to sell his listings for him, as well as his highly motivated salaried staff.  Salaried REALTORS®?  Really?  Learn something new.

Aug 13, 2010 06:54 AM
Tim Maitski
Atlanta Communities Real Estate Brokerage - Atlanta, GA
Truth, Excellence and a Good Deal

I certainly would want to know that information if I were choosing an agent.

"Show me your sales" and be prepared to explain them. 

If you don't have many sales, tell me why and why it's to my advantage to still use you.

Aug 13, 2010 07:21 AM
Dave Roberts
Healdsburg Sotheby's International Realty - Healdsburg, CA

Most of us have access to sales information in the MLS and the ability to export records. It's not very hard to create your own report about listings and sales. I have used reports I generated myself to debunk claims from another office that they are "the best" in the area and can bring in clients from out of the area. Even if your association doesn't publish sales records, there is no reason you can't create your own version (accurate of course) to share during listing presentations.

On the other hand, I think sharing testimonials of recent transactions gives a much better insight about what kind of agent you will be. People hire agents not so much for their records as for what they will be like to work with. I'll take a small stack of glowing testimonials about hard work and good communication over a statistical report any day.

Aug 13, 2010 08:01 AM
Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

A list of my sales goes in my listing package. I pull it out and go over with my potential sellers. I want them to see how many homes I've sold and how long it took me to sell them. It definately works to my advantage.

BUT...MLS stats are not always accurate. I personally have sold several properties this year that were not in my MLS. They were out of the area. And as others have pointed out some folks work on teams where they may not get creidt for any sales. And of you are on both sides of the transaction do you count the sale trwice?

Too many ways to manipulate the numbers.

So I'm not a fan of a forced system. I am however all for consumers doing their own homework. But unfortunately most consumers shop by convenience or cost and not experience.

Aug 13, 2010 09:36 AM
Janeece Smith
Klickitat Valley Realty, Inc. - Goldendale, WA
Klickitat County No 1 Land Sales Broker

I got my lic in the fall of 2006 by feb of 2007 I was # 1 for total sales volume and transactions closed (51 in a 3700 population area). I have held the transactions closed for 3 years running now and it does matter. People want to know the agent that is working for them have ambition and a go getter attitude...

I specialize in land sales which requires knowledge of GPS and good navigation skills for finding things in the woods. Allot of my clients say they know when they call me by the disclosure of amount of deals on my website I do; I should have the knowledge to service them well.

I can say from doing as many deals as I do I have more direct knowledge of surveys, cc&R's and easements that concern property just because I do so many transactions I learn about so many properties and the areas surrounding them through the process.

It also has helped me establish a good working relationship with title companies and county offices I work with. We have done so many transactions with title companies I catch errors on title reports and closing statements and such. County officials tell people to call me when people call them and are frustrated and confused about property details if they cant help them. 

Figure every person you service has 5 friends times that by 50 sides thats 250 people who will probably hear about me in word of mouth just from the 2007 sales.

I maintain over 60 listings at any given time and my phone never stops ringing.

Thats doing business!!!!!!! A Realtor track record does COUNT, it says allot about their natural drive to "GET R DONE" 

Janeece Smith

Broker, Realtor

http://www.klickitatcountyland.com, Cell 509-261-1618

Klickitat Valley Realty, Inc  Goldendale Washington

Aug 13, 2010 10:22 AM
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

I'm not so sure Phil..

Stats are as stats do.  (as in stupid is as stupid does) In many cases stats are pure spin. From my years in the lab I can tell you that an amazing amount of pretzel logic can be used to justify stats that are virtually meaningless because their proper context has oh so surreptitiously inadvertantly been ommitted.  Stats can be spun any way you want.

For example.... I listed 7 properties last year.  That's right, only 7.  BUT - THEY ALL SOLD.  So I could go out there and tout myself as an "expert" because of my very low median DOM to contract and a 100% track record.  Does that make me "better" than someone who listed 50 homes but only sold 25% of them?  Depends....what type of listings. Were they short sales? Were they in difficult locations? If someone is doing short sales in a difficult location they are going to have more expireds than those working a prime area.   I know several agents who do very low volume, but they are very professional and the get the job done in a timely way. I know big names who have 50+ listings and just stick a sign in the ground and pray. 

People do not have enough KNOWLEDGE to evaluate the numbers that agents spew out...so no - I don't think this would work.

 

Aug 13, 2010 10:32 AM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

The answer to your question in my area would be NO. We have too many teams under one name/broker.  Team members do not get the credit on the MLS.  The team leader does.

Aug 13, 2010 11:15 AM
Denise Hamlin, Broker/Owner
Cardinal Realty ~ 319-400-0268 - Iowa City, IA
Helping Happy Clients Make Smart Choices

Some great comments on this post. I come down on the side that all to often the numbers can be manipulated.

I also agree with Ruthmarie. There are agents who have a low sales volume who are very motivated. There are others who have 50+ listings and just put a sign in the ground and hope for the best. Numbers don't really help. Tough to be a consumer faced with those options. How to figure out who walks the walk is a tough one for them.

Aug 13, 2010 12:29 PM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Not that it matters to me, but it always seems that those who have the biggest boat (most solds, huge team, etc) want to compare their boat to all the others. Same with full time agents vs part timers, and I won't even mention the "We gotta raise the bar!" initiative. (well, I guess I just did, but I'm sure you get my point).

I don't think the stats transparency thing will work, mostly for the reasons everyone else mentioned. Easily manipulated and difficult to prove. Do you think someone will be able to come up with AgentFax, like they have for cars?

Aug 13, 2010 01:26 PM
J. Philip Faranda
Howard Hanna Rand Realty - White Plains, NY
Associate Broker / Office Manager

Joan- True, the numbers don't tell the whole story, but neither does NO numbers, no? 

Jon- anything statistical can be manipulated. 

Jeff- we may be in the minority after a quick skim of the opinions. 

Lana they should know but few ask. 

Debbie- I think it is a good idea myself. 

Mary- I'm for including any sale, MLS or not. 

Patricia, the lady that sold my mother's townhome opened out meeting with "if you are looking for a bigshot or super agent we will have a short interview. If you want someone who serves a small number of clients well, you'll like me." We listed with her and she did a great job. 

Rebecca- I think it is an under discussed topic. 

Chris- Probably inevitable. 

Donne- it isn't published here. 

Bill, I think it is all in how you present the numbers. You don't have to be number 1 to get the job. Some people don't want the uber producer. 

Jim, as long as the listing sells I don't care who brings the buyer. 

Bill- we have a lot of those. 

Lenn, if the team sold 21 houses, as long as mine is in that 21 I wouldn't care which team member actually did it. Would you? 

Don, nothing is guaranteed, but my chips are on someone with a track record and references. 

Coral, there are many variables and they can be manipulated. But you have to have something to be manipulated, right? 

Craig, so long as they have numbers and references the consumer is in better shape aren't they? If an agent has only sold 3 houses in the past 2 years, how could they manipulate that? 

Mike- those are terrible ratios, and a transparent system would weed those guys out, wouldn't it? 

Lyn, would you want to protect agents from embarrassment more than protecting the public from pretenders? I know a good micronium polish, by the way. 

Harj- The rich get richer. They always will. 

Daniel, I'd refer to what my mother's agent said in our interview. Sometimes the top dog isn't the right one. 

Tim- my point exactly. 

Gary- I have an answer for that but it is a whole different post. 

Dave- testimonials are very effective. And I do MLS reports on my laptop right with my clients. 

Mike- it is going to happen. Absolutely. 

BB- I do also. I wouldn't force anything if consumers would ask the right questions. 

Erica. Anything can be manipulated, but I'd rather an agent manipulate their numbers than an agent with no numbers who basically lies about being a big hitter because there's no way to expose her. 

Janeece, that's great. I think a track record is important. 

Ruthmarie, not everyone wants a guy who sells 100 houses a year. 7 for 7, presented honestly, packs a punch. 

Barbara- as long as the house sells I wouldn't care if it was sold by a team of donkeys. 

Denise, what about keeping the agents who lie honest? 

Eric, I think an Angie's list for agents is an eventuality. 

Aug 13, 2010 03:44 PM
John Grasty
for real estate results in the Tri-Cities. - Port Moody, BC
Your Tri-cities REALTOR, neighbour and volunteer.

Since we accept a listing with a professional obligation (fiduciary duty) to our sellers to sell it, I believe the most important statistic for the consumer is how many times we failed.

There are already a few comments here suggesting a comparison between listings and sold. This comparison should be published by every board and for every member with no exceptions.

The only REALTORS® who might resist this would be the "highest bidders" (that everyone complains about "buying" litings)!

Aug 13, 2010 09:17 PM
Mike Mayer
Mike Mayer, Broker/Owner - i List For Less Realty, LLC - Lafayette, LA

Philip I'm not trying to be contrary, and I do understand the point you're attempting to make. However, statistics have remained relatively unchanged for the past 10 or more years. It used to be 20% of agents sold 80% of the homes. Perhaps that's 10%-90% today.

Your statement that "200 salespeople sold exactly 5 single family homes in this zip code", does not indicate whether any of these agents sold homes in another zip code or if merely 195 salespeople had no sales transactions. That makes a difference; one agent can be with a Broker in Zip Code A but sell in Zip Code B.

In your next statement, "There are 51 active listings, so there are plenty of people who listed with someone who somehow finessed the fact that they haven't sold much of anything in a dog's age." Your statement seems to indicate the Listing Agent is required to be the Selling Agent. I've worked many markets predominantly as a Listing Agent, but I can only recall on one hand the number of times I've had the buyer for that listing. In my experience, a Buyer's Agent actually brought the buyer, and I would hope, as a result of my marketing efforts.

This goes to my next point that it's the MLS that overwhelmingly creates the sale. More and more consumers are locating homes on the internet. This exposure is mainly due to the MLS data feeds. Ads, flyers, virtual tours, open houses, etc. all provide 'exposure', but I would venture that the MLS plays the more critical role in acquiring that buyer. Gone are the days of "Just Listed" post cards and newspaper line ads. Technology is doing away with what used to be 'traditional marketing'.

As for expired listings, it's not necessarily a reflection of the agent's capabilities as you seem to hint at. How many of us, at least in our novice days, took overpriced listings, or worked with difficult sellers? I can recall an abundance of sellers who: made showings difficult limiting the times for viewing, refused to pen pets, smoked heavily indoors, wouldn't de-clutter, wouldn't repair, wouldn't neutralize strong paint colors, etc. Those listings typically lingered and in some cases, the listing was transferred when the sellers erroneously assigned blame to the agent.

And while transparency is a good thing, those just entering the profession have no "verifiable track record" or references. While you're the "Top Dog" now, imagine if such transparency was in place when you initiated your career. Who knows, there might not be a J. Philip LLC, if such was the case.

Aug 13, 2010 11:11 PM
J. Philip Faranda
Howard Hanna Rand Realty - White Plains, NY
Associate Broker / Office Manager

John, it's an intriguing idea. But who cares how many times Babe Ruth struck out? 

Mike- You make a number of points so let me address them. The 195 agents may have sold listings in other zip codes. I certainly did. But those other zip codes have their own offices, and the 90/10 cycle continues. Who brings the buyer is a non -issue to me. If you are the lister or the selling agent on the deal, it still counts for a transaction side. This could mean that it is only 190 agents in my zip code who did nothing. Expired listings- true, not all listings go unsold due to the agent's expertise. But if you want to find a fertile place for people with legit beefs with agents, speak with some ex clients who expired unsold. Lastly, with transparency, I think it is good for all, including consumers and new agents. When I started my firm in 2005, I hadn't sold a house in 5 years. I leveraged other things, such as my ownership in the firm, my marketing plan, experience, and my web page. My first 2 deals were representing buyers, I parlayed that, and it snowballed through hard work and a plan. 

Mike- It is good brain food. 

Thanks for all your comments. I would state to all who voiced a concern about manipulation of statistics that such a scenario is exactly what we have now- gaming of statistics, manipulation of numbers, and obfuscation with awards, terms, teams and firms. If there were a CarFax or Angie's List for agents, people would know the bottom line- who listed/sold what, where, when , and for how much. It is coming, and the people who hide behind their 1992 accolades or office accomplishments will not be able to play the game they currently play.  

Aug 14, 2010 07:33 AM
Richie & You
pearlsforthesoul.com - Cedar City, UT
Author & Consultant

No......it is a tool of the trade and the trade players are licensed which to me includes privileges to certain data. I know my point is arguable, but as you journey through life, you have to choose sides...so be it......

Thank you. J. Philip Faranda......for posing a good post

Aug 14, 2010 09:22 AM
Mike Martin
(909) 476-9600 ~ WeLoveSellingRealEstate.com - Fontana, CA
Realty Masters & Associates

I think it is important information to know.

Aug 14, 2010 12:32 PM
John Grasty
for real estate results in the Tri-Cities. - Port Moody, BC
Your Tri-cities REALTOR, neighbour and volunteer.

J Philip, with all due respect, Babe Ruth striking out is not a good analogy at all.  Try this: "...how many times is it acceptable for the doctor who delivers babies to drop a baby at birth?"

Personally I find it frightening that so many REALTORS® frequently FAIL to fulfill their legal and ethical obligations to their clients (the goal being to sell) and are not held accountable in any way, which is why it is important for this information to be public.

I believe this is at the heart as to why our professional reputation as REALTORS® and as an industry is so fragile.

Many of the so called top producers and award winners are also prolific top producers of listings that didn't sell; I see the expiries every day.  IMHO measuring and recognizing performance by volume alone is a harmful metric that encourages a listings, listings, listings, mentality, when the client expectation is for their home to be sold, and not just listed.

 

Aug 15, 2010 06:23 AM
Morgan Evans
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

I heard from a real estate coach that if you don't do at least 25 transactions a year you shouldn't be able to renew your license, that would really get rid of a lot of the people who don't really have the experience necessary to be in this business. 

Aug 16, 2010 09:16 AM