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NACA Complaints and Reviews

By
Real Estate Broker/Owner with Property Xchange Solutions Property Wholesaler

                                                  NACA Complaints and Reviews

 

Before  I decided to write this blog, I really deliberated over it. I am not one to bash companies, especially ones that have been featured on CNN and are perceived to be helping people in need. But after watching the CNN special on NACA (Neighborhood Assistance Corporation of America) I decided to do some of my own research and find out about this free assistance they offer homeowners in distress. (I work hand in hand with Attorneys who help homeowners avoid foreclosure, but some folks don't have money for an Attorney so I wanted to find a place I could send people for free help, although the results probably wouldn't be as rewarding.) Well, needless to say I was more than astonished and appalled at what I found and I promised a lot of people that I would post a blog dedicated to them. My blogs tend to show up in Google frequently because of the valuable information I provide. 

First off, I would like to say I have not had any personal experience with NACA or their counselors. But I have found many many websites where people are complaining about their experiences with NACA. I have also seen a few comments about how NACA did help them. I am glad I did this research before deciding to send people here. I have read NACA's webpage that explains the Home Save Program and what they portray on this particular page seems to conflict with what many homeowners are saying. 

 

Here are just a few of the NACA Complaints and Reviews I have found, although I am sure NACA has helped some people .But this blog is focused on complaints and reviews from homeowner's themselves. I encourage anyone who has had an experience with NACA to post a comment. You will be seen and heard and will also help others as they are doing research to find a solution. You do not have to register to comment and feel free to stay anonymous.

 

"Written by (will not state name), on 04-08-2010 22:12 

Naca is a sorry company . I almost lost my home behind them. THANKS TO GOD SAVE MY HOME!!! All they do is get you deep behind. THey do not update the file on lines as there is where you willget your update. If you look at my udate no reponse from the Bank. The Bank response three months ago. I had 20 of worry almost lost my home and I was sick made about 50 calls over and over. No one knows what the *** the process consists of. I did not even know my case worker name I was back and forth with many. Please be advise with this company they do not know one file form the other. Like everyone there on the dam job training whilw you about to lose your home!!!!!!"

 

"Written by (will not state name), on 25-06-2010 11:51 

I too have wasted a considerable amount of time and energy believeing in and trusting NACA. They come to you as a savior but in the end do very little if anything to help you. We went to the "Save the Dream" tour, wasted almost 2 days waiting around, listened to testamonials with people crying about thier new lower mortgage, I wonder what kind of tears they are crying now. We pay our mortgage and can now afford it but we want out of the predatoryinterest only loan and that is one of the promises that NACA made. Well we have been denied a modification and NACA will not return my calls or emails. WOW.. Of course the worst part is that now that we are working with NACA our lender won't deal directly with us. What a colassal waste of time!!! Be warned... DON'T DO IT!  Oh, and in my "Save the Dream" excitment I referred 2 others to NACA and they too have gotten nothing but frustration."

 

"Written by Dianey, on 22-06-2010 06:57 

I had two years of my time wasted with NACA, including a 12 hour day I spent at one of their Save The Dream events. Went through the entire process twice because the first time nothing happpened for an entire year and my paperwork was lost. A year later I went to Save the Dream and applied again and and nothing ever came of it either. I got a lot of run around, no follow up, no returned phone calls, great difficulty getting through to anyone. My lender said they never got the paperwork from NACA because they don't accept it electroncially. NACA says they only do it electronically and do it all the time, so the bank must be lying. NACA said they would get a negotiator on the case and get back to me and they never did. I never heard from anyone. I got nowhere. So much for saving my dream. Instead of taking so many on and then letting so many fall through the cracks, why don't they take fewer and follow through on the ones they do take instead of the shot gun approach. I don't understand this organization."

 

"Written by NACA phone counseling not help, on 04-06-2010 13:57 

I have been trying to do phone counseling with NACA for help in forclosure prevention since February. I went to a workshop in December 2009. Submitted my paperwork electronically and when I got a phone session, the agent said to send in the same paper work that I had already filled in on the website and that I had already faxed. There were several phone appointments that I never got a call at the appointment time. I tried calling back and got lost in queue purgatory. Tried emailing and never got a reply. So much time when by that when I finally got another NACA phone person on the phone, she said I had to RE-SUBMIT ALL PAPERWORK because it has to be kept up to date"

 

*There are hundreds, maybe even thousands more complaints. I will not post them all, but please feel free to vent and explain your experience to others.*

 

Also, I would like to mention that I do have a Nationally based Law Firm that is affordable compared to most, who have a refund policy, and have been established for 20 years that I can refer you to. If you have tried this route with NACA and it hasn't worked for you, and you still have a little fight left in you, I would strongly recommend you to get legal council. I also offer free advice and will give you as much guidance as possible. 

 

 

NO SPAMMING OR ADVERTISING ON MY BLOGS! MY BLOGS ARE FOR INFORMATIONAL PURPOSES ONLY!

 

More useful Blogs:

 

How to Avoid Loan Modification / Loss Mitigation Scams

Loan Modification Scams Update

Loss Mitigation Services FAQ's

Investors Facing Foreclosure

Why won't my lender won't work with me?

How to Prevent Foreclosure on Your Investment Property

www.KeepYourProperty.info

 

 

 

 

 

Comments (187)

Anonymous
tina

i attended a NACA workshop in washington DC last week. I went to attend the first time homebuyer workshop... after being push by many people that i know that have purchased a home through NACA and my mother ( she is a realestate agent as her part-time job) . The people that I know experience AFTER purchasing their homes have went well.  Im not going to sit here a write a whole essay so i will give brief pros and cons....

 

Pros: I was given the option to consult with a counselor face to face or via telephone..... i choose face to face. The counselor was nice and straight to the point with me on the things i needed to do about my credit/debts to become a successful home owner.

- the first time homebuyer seminar was very informative.... especially for people that do not know much about the home buying process.

 

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Apr 26, 2012 02:49 PM
#38
Anonymous
tina

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Apr 26, 2012 03:10 PM
#39
Anonymous
tina

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Apr 26, 2012 03:21 PM
#40
Anonymous
Melissa Bremberger
I bought a house through NACA in 2010 and not only did I buy a house, I bought a house that we would not have been able to get without NACA, paid no down payment, no closing cost, no private mortgage insurance and we bought our interest rate down to 0.062%. I had good credit and was offered several loans before I came across NACA. (all about $40,000 less than the $160,000 NACA got me) I would like to start by saying that this program offers benefits that are truly unheard of!!!! On the other hand it does come at a cost, a cost of great patience and perserverance. If you can jump through the paperwork hoops and provide all of the information that they continuously need and put up with less than perfect customer service (please realize that these counselors are over-worked and underpaid - you will come to realize that during the process), and have the patience to wait through the sometimes long tedious process, the end result is phenomenal and well worth the wait! Most people do not make it to the end for obvious reasons, but not because it is a scam or not possible. My biggest complaint now is that I do not get to itemize deductions because I only pay $75/year in interest. Thats a pretty nice complaint to have if you ask me. NACA made my dreams come true - I am a fan! I cannot speak personally on the home save program, but I do have a friend that has had success going through that program as well. This is a non-profit organization - people expect to get something for nothing along with great customer service is why there are complaints. If you do your part, NACA will help you. If great customer service is more important to you than saving a lot of money, you are better off paying more and going through a bank for a traditional loan.
Feb 04, 2014 03:45 AM
#47
Anonymous
Alecia Smith
I am totally surprised about all the negative comments about NACA. I have been a Realtor for over 14 years and I have worked the NACA program the last 4 years. I am not a NACA Realtor but I sell many homes through the NACA program in the Dallas/Ft Worth Metroplex. Every client I have sent to NACA closed and closed on time. It's the Realtor's responsibility to assist their client through the process and if I have a buyer that is not willing to take the necessary steps to become a homeowner I simply do not waste my time and cut my losses. The buyer has a responsibility to keep their files current and follow the task list they are given by their loan consultant. My most recent client went to the workshop on January 22nd, received their NACA ID via email the following week, paid their membership fee and credit report fee, uploaded all their documents, completed the online questionaire and scheduled their appointment for February 4th with the loan consultant and was approved the following week and we went to the approval workshop that Thursday to receive his apporval letter. It doesn't get any better than that. So my recommendation is rather than complaining about the process, do what it takes to get approved and use an experienced Realtor that understands the NACA process and you will close in 30 days from the date your contract is executed. NACA is the only program that has 100% financing, pays your closing costs and does not have mortgage insurance premiums and the lender now pays the $50 NSF fee that by the way benefits the buyer if you have a hardship and no credit score requirements. Try to go FHA and it's not going to happen!!! Unless you have a 620 credit score, no late payments, no collections and by the way FHA requires collections to be paid now and the MIP is extremely high and it now stays with your mortgage payment for the life of the loan. So while you all are making such negative comments there are just as many buyers that are closing with NACA and moving in to their new home that you could have had if you just followed the guidelines. Nothing doesn't come without work involved. So I highly recommend you think about what really went wrong with the NACA process and why you didn't stick with it. Could be you or an inexperienced Realtor trying to work the NACA program? So if you live in the DFW Metroplex and you don't have a Realtor contact me if you are serious about purchasing a home thorugh NACA and I will be happy to meet with you for a oonsultation. Happy Homebuying, Alecia Smith, William Davis Realty 214-274-6056 aleciasmith@northtexashometeam.net
Feb 24, 2014 12:24 AM
#48
Melissa Polce
ERA, Wilkinson Real Estate Charlotte - Huntersville, NC
Lake to Land, I've Got It Covered!

They have all personally sucked the life out of me and my clients like vampires, I am currently keeping myself amused by trying to finad a good acronymn for NACA so I can write my next blog, every person in that Association should be replaced by computers...the only person needed outside a credit counselor is a mortgage officer/consultant and lending team...give the same benefit of this great mortgage and no PMI without all the paper pushers in between....then maybe a 30 days process could well stay 30 days and not 75 DAYS and counting, with no CLOSE DAY in sight...this transaction has made me drink more alcohol than normal transactions....God Bless America when this thing closes...IF YOU WANT TO KNOW WHAT A BACKWARDS REAL ESTATE TRANSACTION IN HOPES OF SAVING A FEW HUNDRED DOLLARS LOOKS LIKE? THEN LOOK NO FURTHER THAN NACA

Apr 24, 2014 06:50 AM
Anonymous
Tim Trumble
Melissa Polce, if you are having such huge issues with NACA, why have you not reached out to NACA management or tried to contact NACA through the NACA Real Estate Department, through our social media channels, or other methods? Certainly, that has a much greater chance of resolving any issues than posting vague accusations on this website. NACA has never been nor will it ever be a 30 day process. The "own a home in 30 days" brokers were the ones who created the predatory, structured to fail loans that caused the housing bubble and in turn the Great Recession. NACA's full document underwtiting takes no shortcuts whatsoever which is why we are able to save home buyers tens of thousands of dollars (not "hundreds") over virtually any other lending source. You may want to attend the Realtor workshop held on the first Thursday evening of every month at the local NACA office in Charlotte and in every NACA office nationwide. This will give you a greater understanding of how the NACA process works, why it is so different, and why that difference has made the NACA program so successful.
Apr 24, 2014 07:23 AM
#50
Melissa Polce
ERA, Wilkinson Real Estate Charlotte - Huntersville, NC
Lake to Land, I've Got It Covered!

Tim, if you want to message me, and you work for NACA, feel free mjpolce1@gmail.com...I am not saying the first part of credit repair management and counseling is bad, the rest of it from contract to close...plainly sucks-yes there have been people on the file that have been somewhat helpful...but overall-backwards, when in this day and age you wait 30 days to do an appraisal, when your approved inspectors hold up a sign off from Hand(and come to find out-it was the inspector whom did not know how to inspect a certain type fireplace)...when its been 75 days and my folks cannot have direct access to a loan officers name, when there is no direct date in sight to close and yet we have 3 emails(and 10 days) saying there is no other stips...I am just one agent, my folks in the time they have had to extend their rental, paid extension fees, are being held hostage by NEVER knowing when it will close-they share my distain...there is a reason why so many people never make it thru...this is a longer commitment than most of my relationships thru the years. And yes, the NACA RE Dept-I did get help while asking questions and trying to upload all the documentation in the ages old system...they said "don't bother-we will make the contact at the Charlotte office do it b/c they knew it was an old system"...oh and 30 days close brokers-PLEASE, dont ever try and put me in that category...I am married to a lender-so above and beyond, I have always had an inside view of what it takes to close a loan-SO...30 days is a NORMAL close conventional, 45-60days- VA & FHA...75-90days-203k, rehab and construct to perm...WAIT-all these have an actual close date that they all work hard to complete time frames on...I attended the NACA Realtor workshop over 5 years ago...No short cuts I am a fan of, this specific transcation-Bottom Line TERRIBLE

Apr 24, 2014 11:33 PM
Anonymous
CeeCee

I have been a Kansas City area Realtor for many years and closed hundreds of transactions. I became aware of NACA and sent a couple of clients because the program sounds great (no PMI, no downpayment). Well, the first one was rough, didn't close on time, no one returns your call, you have no information--the seller almost walked on the deal. Now doing another NACA deal and it's a nightmare. If it's a hot housing market, sellers are not interested in putting up with all the waiting (multiple contract extensions) and basic nonsense that NACA puts people through. I would never accept a NACA contract on one of my listings!

Aug 06, 2015 09:54 PM
#52
Anonymous
Tim Trumble

Nobody ever said the NACA proess was fast or easy, and the fact is that it's not supposed to be. Every "i" is dotted and every "t" is crossed. It is the antithesis of the hurry-up transactions that so many seem to want to pursue right now, failing to remember that those were the very same type of deals that created the housing bubble and the resulting economic meltdown.

There are in fact many realtors who have significantly grown their business and some who have built their entire business around NACA clients because they know that their client will have a solid home that they wil not have to worry about and a genuinely affordable payment for the life of the loan.

We're sorry that you found the length of time the program takes distasteful, and we always looking for ways to streamline the process without compromising its integrity, but it is the exacting detail of the program that makes its unequalled terms possible.

Tim Trumble
Online Operations, NACA
ttrumble@naca.com

Aug 07, 2015 01:14 AM
#53
Anonymous
Megan Birster

Based on my current situation, Naca may not be worth the stress. It has literally cause me to have migraines! I have been told so many times that "I will get back to you by the end of day" and "Your counselor will call you within 24 hours" After the fifteen times I have been told this, it has NEVER happened! I'm lucky if I get some sort of contact within one week and ten phone calls. I have been in the program for a year and we didn't even have much to do other than save. Now that we have done that, we still can't seem to get anywhere! Our last counselor told us that as of end of September, we would be qualified and could start looking for a home. Well.... its almost November and we have gotten nowhere! Super frustrating! I think I'll just keep saving and go with a normal mortgage that doesn't cause the stress of NACA!

Oct 28, 2015 12:13 PM
#54
Anonymous
Kevin

I have been involved with 35+ single family home real estate transactions. My experience with NACA was a joke. I honored the contract when I was told that they pride themselves now on closing within 30 days. The buying agent made us believe he had an existing relationship with NACA and would fly right through it. I had to sign four extensions by the time it was over. The communication was ridiculous. With each extension, all parties involved on the buyer side would tell me it is done, or we are almost there, or we just need a few days to finalize. No one person would tell us what was happening. NACA did not have any kind of communication with the title company that they use, nor did they communicate whatsoever with us as the sellers. In this case, it was Chicago Title. People at the NACA offices would not answer phones or call back. They were extremely rude when cornered. However, it did get to the point we had to get rude ourselves just to get answers. If you enter into a contract with NACA, just make sure you are not counting on that to go through anytime soon. Be very careful if you are in a situation where you have another sale pending contingent upon the NACA contract. I highly recommend implementing an amount of cash per day for any extension along with added funds to the earnest money for a buyer’s protection. However, I did that, closed 15 days prior to writing this, and I have still not received all of my funds. The buyers brought a rather large cashier’s check to their closing to cover the $100/day extensions reflected in the contract. NACA held the check and said they would overnight it to me. We trusted that they could at least get that right. The check never showed up even after they sent the delivery slip. A week after it was supposedly shipped, I had to start trying to make contact. The check was still sitting at their office suggesting there was no real concern about it. Their excuse was… “They ran out of fed ex supplies”. That excuse blew my mind seeing is that it was a week later. In an entire business week, they couldn’t go buy supplies? This was IN THE CONTRACT. So the buyers got the keys, got their house, however I am still missing funds 15 days later. Everything they did and said throughout the process was obviously a lie or misleading. It truly was unbelievable. There is absolutely no accountability or any real concern on their part. In short, an NACA client may offer you a good deal and a good contract. Everyone will tell you what you want to hear, despite reviews, in order to make you trust it. Just take into consideration the delays and unprofessionalism when weighing options. I am reviewing this as a seller. From what I can see, the clients and buyers love the program…they are getting special treatment and deals they otherwise couldn’t get. They seem to be allowed to make whatever changes they want and cause delays without any communication or concern over the original contract. As a seller…be very careful and protect yourself. My next step will have to be a legal process to obtain the funds or take this property back, because I cannot get the additional funds owed.

Dec 27, 2016 05:45 PM
#56
Anonymous
T C

My experience with NACA was terrible!I been working with NACA for more than 6 months trying for an approval.
I started off in an odd situation trying to purchase the unit I was living in directly from the bank, because the owner had been negligent. The Sale and Purchase Agreement was signed in September of 2016, and between then and now I worked very hard to provide all the paperwork I could to move along with getting an approval. I never got it. I would provide documentation and await days before my file was touched or submitted, I would not hear back for days and sometimes weeks and when I would finally get hold of my counselor it was only to be told there were more things to submitted.
The process was taking so long I had to get THREE extensions from the bank on the sales and purchase agreement AND was required to do (and pay!) for a TWO inspection on the unit that I had been living in the whole time! I feel cheated by NACA, because since the last extension expired the bank is having me evicted and I will have an even harder time just finding a place to rent from with an eviction mark on my back. Neither one of my counselors showed much aid concern for how time sensitive my case was, or gave me proper prompting in documentations and other things that came up throughout the process. Although I had the Purchase and Sale agreement signed a few weeks prior to moving on to the bank approval portion of the process, I do not feel it fair the way they treated my case.
One of my counselors had some health complications and in his absence my file would sit unattended and I would go unhelped and left in the dark until he returned. Even when he was in the office I would go days without hearing back and when I would finally get through to talk to him, either my file was still waiting to be submitted (because it was never touched at all)or there would be more paperwork required that I was not told about. A lot of times this would mean I was due for more pay stubs and bank statements submitting because it had been so many days since I had last been updated. I had a terrible experience working with NACA, and feel I could not recommend the program to anyone else.
I am at a loss facing eviction, loosing my deposit, and all the money (2 inspection, repair work/air quality test, condo paperwork, detector inspections) I invested into the buy for.I had a Living and Occupancy Agreement which is the only portion I get back ($800 monthly since September), and even that does not out weight the loss.

May 08, 2017 01:40 PM
#57
Anonymous
Pep

Well you get out of it what you put into it. It’s not a walk in the park. You have to put in effort and do as they say as far as providing documents on a timely manner. I have lived in my home for 4 years now with an interest rate of 3.2 % by annual for 30 year loan. They included a new air conditioner for the home considering I live in Phoenix Arizona. House inspection is required to assure New owners don’t have issues that would prevent them from making their payments. There were times I wanted to quit...thought it was just too much work. But I stuck with it and I am so glad I did ... the people that are condemning Naca here didn’t follow through and weren’t willing to work.

Oct 29, 2018 01:22 PM
#58
Anonymous
Ramrattie Lall

Naca is a scam!!!! Never help me, have someone else's info on my file and cancelling appt when I question who are u!!! I call Newark office since August no supervisor call as I was told.Real Scam.Have to pay to enroll and volunteer and no answers until today. Still waiting

Nov 28, 2018 09:20 PM
#59
Anonymous
Homeless Mother of 3

I was under contract on a home after receiving lending approval and an approved purchase amount from licensed mortgage broker NACA. 14 days prior to my scheduled closing date NACA informs me that they are unable to honor the approval, which is due to the errors of their underwriters, they approved to much. I am seeking my earnest money, inspection fees (all of which were paid after receiving the approval documents form NACA) loss wages to attend the scheduled meetings and required community service, return of credit check fees and member fees.

After reaching out to the lending bank, NACA is refusing to send over my file. Causing further delays and further financial strain. in 3 days my 3 children and I will be without a home due to NACA's negligence, and untimely responses.

Dec 17, 2018 01:55 PM
#60
Anonymous
Kori G

TERRIBLE EXPERIENCE, for myself as a home seller and for my buyer using the NACA program! DO NOT USE THE NACA PROGRAM! A normal, month long, closing date was set for the sale of our home and we still haven’t closed more than 2 weeks later! Our buyer’s NACA agent hardly ever communicated with my selling agent and they caused numerous DELAYS resulting in expired contracts and expired contract extensions. The NACA reps and BANK OF AMERICA reps would not even communicate with their client (my buyer) and told my agent to stop contacting them for updates on delayed files, all of which resulted in further delays. These delays left both myself and my buyer out of options for a place to live and we all LOST THOUSANDS of dollars! NACA would not return the dozens of calls or emails inquiring about statuses, updates, or delays and they definitely did not try to expedite the process at all, nor did they seem to care that 2 families were without proper homes and lost so much money! You will find plenty of other negative reviews for NACA! Think twice, three times, before using NACA or even Bank of America as a lender for buying a home. The negatives outweigh the potential positives!!CEO Bruce Marks, Regional Operations Manager, Director of Local Economy Projects, NACA President, NACA National Director, Tampa Office Director Felix Nunez, and NACA representatives Claudette Stewart and Tammy Johnson were reached out to and no one was able to help the situation. The reasons given for the delays were “no update”, “no status change”, “we’re busy with other accounts”.Thank you for reading!

Jun 17, 2019 07:53 PM
#154
Neighborhood Assistance Corporation of America
Neighborhood Assistance Corporation of America - Boston, MA
HUD certified homeownership/advocacy organization

Hello Kori G,

 

We’re sorry to read of your frustration and delayed closing.  The reality is that delayed closings are extremely commonplace in the real estate industry, and the vast majority of home purchases through the NACA program do meet our 28-day contract-to-closing timeline.

 

Unfortunately, your complaint avoids the two most relevant facts in this situation. Whether this was done out of lack of knowledge or malice, the fact is that your frustration is seriously misdirected.

 

The first issue is the clear assumption on your part that NACA was responsible for the delays in closing. The truth is that once the bank application is submitted, the situation is entirely under the control of the bank and any delays in closing that occurred were originated at the bank, not by NACA.  In fact, NACA assigns a Closing Coordinator to every file. The Closing Coordinator monitors the progress the file after the bank application is submitted and advocates on behalf of the buyer should the bank create any delays or have any additional questions or need for more information.  The CC was in fact working behind the scenes to get the bank to issue the Clear to Close, but the final decision belongs at the bank.

 

Second, federal law prohibits disclosing any information about a credit application to anyone other than the persons named on the application. As such, under no circumstances would you have been given information about the buyers’ file since doing so would have quite literally been a federal crime. Your real estate agent should have advised you of this and properly guided you that the buyers are the only source from which you may legitimately get information regarding the loan.

 

We understand the extreme frustration that would result from the situation you describe, but the fact remains that NACA’s objective is to get the sale closed as much as it is yours or anyone else’s and off-target criticism does nothing to improve the situation for anyone.

Jun 18, 2019 03:31 PM
Anonymous
Rachel

Please, download and fill out f13909, complaint against tax-exempt org. and file it with the IRS. NACA is a 501(c)4 and the ONLY people who regulate and govern their actions are the IRS. Check "other" for the violation type, write in "actions contradictory to public policy" and describe what happened. Your voice will be heard. The IRS is the ONLY people who can stop the injustice NACA has caused so many people. The instructions to mail or email the complaint are with the form. The IRS has the authority to revoke and investigate the claims.

Jun 19, 2019 01:06 PM
#156
Neighborhood Assistance Corporation of America
Neighborhood Assistance Corporation of America - Boston, MA
HUD certified homeownership/advocacy organization

It's sad that someone who is clearly involved with an organization on the receiving end of NACA's advocacy efforts is stooping to false information and a cheap stunt to try and discredit us.  While NACA is indeed a 501(c)4 as desgnated by the IRS,  as a certified housing counseling agency we are also responsible to HUD which has audited us in the past and found nothing inappropriate.  Additionally, Promontory Financial Services, a global consulting firm that advises clients on a variety of financial services matters, including regulatory issues, compliance, due diligence, internal investigations and cyber security has also done a thorough review of NACA's policies, procedures and results.  None of the three organizations has ever found anything  inappropriate at NACA.  However, we thank you for proving the effectivness of NACA's advocacy efforts by displaying the lengths some people and organizations will go to in order to avoid taking personal responsibility for their actions.

Jun 19, 2019 03:27 PM