WHACK!
The thought occurred to me, as I felt the hand on the back of my head, that she could have hit me a lot harder. Lord knows I probably deserved it. Sometimes words escape my mouth, and even as they are still ringing in my ears I'm saying to myself, "Ken, you probably shouldn't have said that." But, as always, by the time I'm thinking that thought it's already to late. The words are out. The potential damage done.
But maybe not this time. She could have hit me harder. Plus, her husband and son were laughing. Hard. I glanced in the rear view mirror and saw that she was smiling. Hope was not lost!
The home showings started like most others. The couple was making a local move, and I had their home on the market. The husband is a former colleague of mine from when I was in the technology industry, and I knew him well enough to know that he had a good sense of humor. I didn't know his wife that well, however. In the course of conversation while we were driving in the car between listings I asked them how long they planned on living in their new home. "Until we retire", states the wife. So, I smile and respond, "So, 3 or 4 years?" Now, I knew this wasn't true, that they were about my age and a long way from retirement, but I just couldn't help myself.
Fortunately she has a good sense of humor. I later learned that comment had endeared me to her somewhat, and we have had a great relationship ever since. Was I lucky? You betcha.
So my question is, what have YOU said that, the moment you said it, you thought, "I probably shouldn't have said that to a client..."
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