But Why Would You Do That?

Real Estate Agent with Chartwell Kansas City Realty SP00229578 2007027091
But Why Would You Do That?
But Why Would You Do That?
Over the last 4 weeks I have heard that question over and over again. Here's why: my client, who is 90 years old, is moving back east to be near her daughter and son-in-law.  Now we all know how much work is involved in getting ready for a cross country move, right? Can you imagine how stressful it was for the daughter to think about her 90 year old mother having to face that without her here to help? 
Well, I could so I did everything in my power to help out. I introduced the family to a wonderful service called 'Caring Transitions' to help with the packing and sorting and estate sale. To keep costs down and insure continuity, I went over there myself 3 hours a day, 3 times a week for 3 weeks to help with the sorting. To me, this didn't seem like a big chore - this was an opportunity to listen to some really good stories from an extraordinary woman.
Assisting in getting the doctor's office here to send the required paperwork to the doctor in D.C.  was not exactly within the realm of your usual real estate service but only took a bit of my time so, why not help? Some of my colleagues said "I would never..." and "what a time waster" but is it really a waste of time to help another human being? Even if it's not in your 'job description'?
Because sometimes life is not so simple and it's okay to give a client more than they are paying you for...isn't it?

KC Realtor© Maria Morton ABR/SRES

Kansas City Real Estate Agent


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Maria Morton of Chartwell Kansas City Realty is a licensed Real Estate Agent in KS & MO.  816-877-8200 Office 

4141 Pennsylvania Ave Ste 105 Kansas City, MO 64111   Maria Morton Copyright © 2008-2018 


Re-Blogged 4 times:

Re-Blogged By Re-Blogged At
  1. Kaera Mims 08/19/2010 03:07 PM
  2. Suzanne McLaughlin 08/19/2010 03:27 PM
  3. Paul Francis 08/19/2010 08:27 PM
  4. Dub Walters 08/20/2010 02:41 AM
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Donald Tepper
Long and Foster - Fairfax, VA
DC area investor helping heirs of inherited homes

Good post.

I think sometimes people lose sight of the fact that there are behaviors, beliefs, and concerns that are reflected throughout our entire lives and all of our activities. You can't compartmentalize yourself--"Well, this is my Realtor persona. This is my persona as a parent. This is my persona as a spouse." You have to be true to yourself in all areas of activity.

Aug 20, 2010 01:47 AM #43
Jenna Dixon
DRA Homes | Cobb County Real Estate - Marietta, GA
Empowers You With a Better Real Estate Experience

Maria,  Once the job of selling the house is complete, helping someone is an opportunity to explore the human side...hers & yours.  I applaud you for your caring attitude.

Aug 20, 2010 01:59 AM #44
Susan Thompson-Solomons
Berkshire Hathaway Home Services McNelis Group Properties - Solomons, MD
Southern MD Real Estate-Solomons Specialist

What a wonderful thing for you to do. Families are spread so far apart in the country today making it so difficult when it becomes necessary for a move such as this or to travel in emergency situations. I'm sure your help has been invaluable to her and her daughter.

Aug 20, 2010 02:01 AM #45
Phil Cogan
Coldwell Banker Residential Real Estate - Coral Springs, FL

Maria- You are the type of person that improves the image of what we are really all about, PEOPLE! Yes, we are in this to make a living, but we make our living from people. Without them there is no business. The goodwill you built cannot be bought at any price!

Aug 20, 2010 02:10 AM #46
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Maria, good for you! It's nice to know there are still some people in this world who will go the extra mile. Thanks.

Aug 20, 2010 02:21 AM #47
Darrell Walters
W. Darrell Walters - Newnan, GA

That is really going the extra mile. Congrats on your well deserved feature. 

I once knew a real estate agent that not only helped a client move, but helped them paint the outside of the entire house.

Aug 20, 2010 02:22 AM #48
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Maria, I have no problem helping those in need such as the elderly.  But I draw the line when a client refuses to do deferred maintenance on the house and expects me to do it to get the sale.  I'm sorry I not their slave and I sometimes think that sellers have been conditioned to think that we are.

Aug 20, 2010 02:28 AM #49
Lori Churchill Cofer
Beasley Realty - Pullman, WA
Realtor - 509-330-0086 - Pullman, WA


Each situation is of course unique, but this was the right thing to do in this case for sure.  You have a big heart Maria....and I think you are amazing!

Aug 20, 2010 02:47 AM #50
Peter Clay - NoCo Home Team
Fort Collins Realtor @ C3 Real Estate Solutions - Fort Collins, CO
Sell Smart, Buy Wise & Live Well in Nrthn Colorado

Maria - you actually made me tear up a little bit thinking of how extraordinarily grateful I would have been as her daughter.  I'm trying to get my Mom set up with an agent in Texas (and thanks to AR am pretty confident in the options I've given her) and can only imagine how tough it will be to 'help' from here.  Having a agent take the time to be an ambassador to our industry in that way makes me proud to know you, even if it is just digitally.  Thank you for representing us all so well and for sharing this story.

Aug 20, 2010 04:01 AM #51
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


Congratulations on being an outstanding human being.  You are what makes life a joy, and you are the very agent I would refer in a nanosecond.  Thanks for sharing this.

Aug 20, 2010 04:44 AM #52
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

It is okay to give more than you receive - and sometimes it makes us feel so good!  You are indeed, extraordinarily nice but you also know about the rewards of being so.

Aug 20, 2010 05:52 AM #53
Deborah "Dee Dee" Garvin
C2 Financial - San Diego, CA
C2 Financial

Maria,  Lovely post.  I think Karen Anne summed it up nicely...it is in our job description of human beings. 

Aug 20, 2010 07:06 AM #54
Laura Sargent
Carolina One Real Estate - Mount Pleasant, SC

What goes around comes around and the ability to help another is priceless!

Aug 20, 2010 07:50 AM #55
Brad Rachielles
CENTURY 21 Peak, Ca BRE# 01489453 - Upland, CA

If only This was the norm and all so caring. Hats off.

Aug 20, 2010 09:11 AM #56
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

There's nothing wrong with going out of your way to help someone in need.  Not only does it help them and their family, but it makes you feel better.  We could all stand a little of that.

Aug 20, 2010 09:57 AM #57
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Maria I loved your post.  Real estate is more than just selling a house, it involves caring, and your story was a good example of some of the things we do as agents.

Thanks for sharing.

Aug 20, 2010 04:59 PM #58
Barbara Singleterry
S Squared Group - Keller Williams Realty - Roseville, CA
Honesty - Integrity- Loyalty

What a wonderful gift you gave to your client's daughter.  I am sure it made everything go much more smoothly.  Helping an elder move is so difficult, especially if there is a lifetime of stuff and memories to go through.  I hope you wrote down some of her stories, those are priceless.

Thank you for being a shining example of the best kind of agent.

Aug 21, 2010 06:37 AM #59
Fred Griffin
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

May God bless you and reward you, Maria.   You looked beyond The Commission and saw a human being in need.  Thanks for the inspiration!

Aug 21, 2010 06:19 PM #60
valerie white
Maximum One Greater Atlanta Realty - Woodstock, GA

Maria, good job!  We are in this business to help people and the deeds we do eventually come back to us!  You have made a great impression on these people and it will come back to you in priceless ways.   As realtors, sometimes we don't always have good things said about us and if more realtors went over and beyond the normal "job description", what a better name we would have and what a better world it would be!   Go girl!

Aug 22, 2010 03:32 PM #61
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Hey Maria, we are in the business of helping others so when you see an opportunity to do just that, do it :) The more we give the more prosperous we live :)

Aug 22, 2010 04:36 PM #62
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