The "Best Clients" - The Gift That Keeps on Giving

Real Estate Broker/Owner with Select Properties of Fayetteville, LLC NC 226467

There are those small, precious moments that are just priceless.

Well, it would be easy to put a value on them, but that's not really what it is all about, anyway.

We have what we affectionately refer to as "melt-down" hour in our house. That's the time of evening when everything is happening at once--dinner is being prepared, dogs are getting fed, children are looking for attention, and we're all trying to share our day with each other.  It's the busiest time of the day, and as stressful as it can be, it's also family time, and we love it.

But be warned, and make no mistake about it, getting little Faith fed, bathed and ready for bed is top priority. If you fail to complete that task by the required time, just like a nuclear reactor that gets too hot, you don't want to be anywhere around! The melt-down is a terrible thing to see...

Last night, during melt-down hour, the phone rang. I was in the middle of making a Chinese stir fry, my husband was trying to feed the baby, and Abuela was chopping vegetables. Like all good real estate agents (probably more like Pavlov's dogs!) I reached for the phone. "Baby, let it ring," my husband said. Wise man.

Except it was my Google Voice number, which we use on all our marketing pieces and on my website, and it is programmed to ring on all of our phones--home phone, cell phones. They were all ringing at once, but I really could not stop and answer it.

So, we finished our work and I went to put the baby down. My husband checked the email transcript (I love that about Google Voice) and called me over as soon as I had finished with Faith. This is what every real estate agent loves to see:

"Hi, Julissa, this is ________. I'm calling because the __________s gave me your number. They said you were the best Realtor and we have to find a house by the middle of September and so we need the best Realtor..."

That's priceless!  On so many different levels, that is just the best!

First, after a long, hard, stressful day, it's just really personally confirming to see something like that. I felt really special.

Also, it's wonderful that staying in touch with my clients produces the results it is supposed to. And it has.  Over 80% of my business comes from friend and client referrals.

But this is the spectacular part. I'm not really the best agent, but these were GREAT clients! They were referred to me and I sold their house when they were starting to believe that it wouldn't get sold. I did some good marketing on that house, but they did the work. They listened to everything I told them to do, they prepared the house like I asked them to, and it sold in days, instead of lingering on the market like the other homes in their neighborhood. In fact, they had to move in such as hurry that my husband and son had to get a truck and move their furniture for them, as they were out of town and couldn't complete it before the house closed.

That transaction took place at least 4 years ago. Those clients have referred several other clients to me in the past, and I can't wait to get to work with these latest ones, helping them buy their new home.

It's true that giving your clients great customer service is what it is all about, and when you do, your great clients are the gift that keeps on giving.

It's priceless.


Comments (11)

DZEG.COM - Phoenix, AZ

Great story!  Referrals are the key to success in every business.

Aug 21, 2010 05:51 AM
Kaera Mims
Liz Moore & Associates - Fort Monroe, VA
Associate Broker, e-PRO, REALTOR; Hampton, Newport News, York Co.

Referrals are the foundation of any good agent's business. I work my business by referral and that is where i get most my business. Thanks for sharing. Much success to you...

Aug 21, 2010 05:54 AM
Peggy Wester
Realty Executives Integrity - Grafton, WI
Real Estate Agent Ozaukee & Washington County

Excellent reminder of the importance of staying in touch with your clients after the transaction closes. The calls like the one you received are, as you said, priceless. Congratulations!

Aug 21, 2010 06:01 AM
Julissa Jumper
Select Properties of Fayetteville, LLC - Fayetteville, NC
Fayetteville, NC Real Estate

DZEG: Thanks. Interesting website--great look about it!

Thanks, Kaera, for the wishes. Referrals are the BEST! Thanks for the re-blog and much success to you, also!

Peggy: So many clients end up as friends. I love that about our business. Great photo, BTW!

Aug 21, 2010 06:17 AM
Ricki Eichler McCallum
CastNet Realty - Corpus Christi, TX
Broker,GRI,ABR, e-Pro, TAHS

Hi Julissa,  This is an excellent post!  So true about referrals being the best gift.  I love having great clients like you described, they are priceless!

Aug 21, 2010 06:40 AM
Julissa Jumper
Select Properties of Fayetteville, LLC - Fayetteville, NC
Fayetteville, NC Real Estate

Hi Ricki: I enjoyed your post about your Mona Lisa smile about the same time you read mine! Thanks for the comment and congratulations again on your great week.

Aug 21, 2010 08:14 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Hi Julissa, You know I love your name and enjoyed meeting you in DC. Sorry I missed talking with you this week. The foundation of a successful agent is understanding  that..your great clients are the gift that keeps on giving.


Aug 21, 2010 03:10 PM
Melissa McKinney
McKinney Realty Group - Fayetteville, NC

Julissa~ That is a great story and a true testament to the kind ofReal Estate Agent you are! I have to say having first hand knowledge of how easy you are to work with.  Keep up the good work!

Aug 21, 2010 04:22 PM
Julissa Jumper
Select Properties of Fayetteville, LLC - Fayetteville, NC
Fayetteville, NC Real Estate

Margaret: Thanks for your comments. I'm sad I missed your phone call, too. I don't know anyone as committed to relationship building as you, so if I can just learn from you, my business will explode!

Aug 26, 2010 01:22 AM
Julissa Jumper
Select Properties of Fayetteville, LLC - Fayetteville, NC
Fayetteville, NC Real Estate

Melissa: Thanks for your kind words. You're doing a good job, too, and I really enjoyed your post today. You're an inspiration!

Aug 26, 2010 01:25 AM
Nathan Strauch
Hot Shots Digital ( - Denver, CO
Colorado Real Estate Photography & Video

Great Post and you are FANTASTIC! 

Aug 27, 2010 04:47 AM