Century 21 House Of Realty Goes Above And Beyond...

Services for Real Estate Pros


To help someone all alone in a strange town and a strange situation.

I wrote about this orginally in my post Working Across The Miles To Help One In Need.

 Our (Century 21 Sundance) customer Miss E. was traveling alone from Missouri to Florida to move into her newly purchased home and along the way she was involved in a single car roll-over accident in which her car caught on fire. A good Samaritan saw the accident and cut her out of her seat belt, pulled her from her wreck and called 911.

Miss E's cell phone was burned along with her purse, clothes, paperwork, keys, pretty much everything she owned that was not in the moving van which was also headed to Florida. Thankfully Miss E only suffered a broken leg in the wreck and was now in a hospital in Illinois, but had no phone numbers of people she needed to call to let them know where she was except that of her former neighbors.

She now had no way to get a hold of her son who was on his way to New York.

Miss E figured she if she could find her Real Estate Agent in Central Florida, he works for Century 21, the one she recently bought a home in Port Orange through, he could help. You see, her son bought the home with her, and her agent John D. has her sons information!  

She decided to call a local Century 21 office there in Illinois and that office was Century 21 House Of Realty. Her information was given to Denise Graff who took to the computer and Google. Within 10 minutes Denise phoned me and had John D's phone number. By 10am the next morning, Miss E's son knew of the accident and was booking a flight to Illinois.

Since writing the last post, I've spoken on the phone with Denise Graff with Century 21 House Of Realty. She went to visit Miss E at least twice in the hospital along with other associates from C21 House of Realty. I believe the Broker/Owner even went to visit her also! This sure made Miss E feel good!

Denise kept me up to date on Miss E's condition and when her and her son where to arrive here in Florida so I wasn't the least bit surprised on Monday when I walked in the door and Miss E's son, Art was sitting in the lobby.  

Art had the nicest things to say about everyone at C21 House Of Realty! He even went to their office to meet the people who went so far to help his mom and took photos which he said he would e-mail to us. Miss E was in the car waiting while Art came inside, I ran out to see her, and she is doing wonderful despite the horrible bruises on her arms and swollen leg. She couldn't thank everyone enough, especially Denise, for coming to visit her and being so nice. You all made her feel like she was part of a family.

Thank you so much!

I heard but have not confirmed that the folks who drove her in the ambulance brought her in some clothes since her suitcases were destroyed and even the man who rescued her from the car stopped in to see how see was doing. Her son was able to recover some of her jewelry from the burned out vehicle and John Decarie's (AKA John D) charred business card which Art is keeping as a memento of the accident.

Our Miss E. became quite the celebrity during her unscheduled stop in Illinois.

Century 21 House Of Realty

If Century 21 House Of Realty is will to go this far for someone who isn't their customer, just imagine what they are willing to do for someone who is their customer...

If you are looking to buy or sell a home in Southern Illinois I would highly recomend calling Century 21 House Of Realty.

They have 5 office locations to serve your buying or selling needs. Call 800-922-1618, 800-985-5411, 800-772-8079 for more information.


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Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
Thanks for the update Lysa...this surely was a positive story and ending to a unfortunate event.
Aug 22, 2007 05:13 AM #1
Lysa Napolitano
Daytona Beach, FL
Sally, You're so welcome! I've been wanting to post this for a week now, but knew they were on their way and thought I should see Miss E for myself before doing so. She looks great!
Aug 22, 2007 05:18 AM #2
Maggie Dokic | Miami, FL | 888.883.8509 X101
eXp Realty LLC - Miami, FL
GREEN, CDPE, SFR, Pinecrest | Palmetto Bay |
Lysa, what a great story.  It could have ended much differently than it did.  So glad to hear it didn't.
Aug 22, 2007 08:46 AM #3
Jeff R. Geoghan
Coldwell Banker Residential Brokerage - Lancaster, PA
REALTOR, Marketing Manager
Nice testimonial, Lysa.  You should make it into a glossy flyer and include in your packets.
Aug 22, 2007 09:44 AM #4
Lysa Napolitano
Daytona Beach, FL

Maggie, It is a wonderful story and I'm glad it didn't end up differently too!

Jeff, Thanks!

Aug 22, 2007 11:03 AM #5
Joan Mirantz
Homequest Real Estate - Concord, NH
Realtor, GRI, CBR, SRES - Concord New Hampshire
Quite a group of terrific people Lysa!
Aug 22, 2007 04:06 PM #6
Lysa Napolitano
Daytona Beach, FL
Joan, They sure are! I hope Denise takes a vacation down here one day so we can all meet her!
Aug 22, 2007 10:33 PM #7
Caleb Mardini
Bellevue, WA
This is a very cool story.  I very much appreciate that you could share this with us.  I could see myself doing the same thing. 
Aug 23, 2007 07:13 AM #8
Lysa Napolitano
Daytona Beach, FL
Caleb, Thanks for taking a minute for stopping by! I so appreciate you and everyone here at Active Rain giving us the opportunity to be able to pass stories like this along!
Aug 23, 2007 07:16 AM #9
Michele Connors
The Overton Group, LLC Pitt & Carteret County - Greenville, NC
Your Eastern North Carolina Realtor
this is worth a tv commercial for C21 --going the extra mile.....why dont you see if you can get this story to the right people. It is heartwarming and very personal to hear stories like this !
Aug 25, 2007 01:01 PM #10
Denise Graff
Century 21 House of Realty - Marion, IL


Nice update on our dear friend, thank you so much!  And so many thanks for the nice words about House of Realty, we do appreciate that as well.  I'll be in touch via email, take care!


Aug 28, 2007 04:38 AM #11
Lysa Napolitano
Daytona Beach, FL

Hi Michele! Sorry it took so long for me to respond :). John thinks this is worthy of a tv commericial too! It is very heartwarming to hear stories like this, that's why I wanted to tell everyone about it!

Denise, You are so welcome! I've been meaning to call, but they are keeping me busy at the office! One good turn deserves another my new friend :) Thank you again!

Aug 28, 2007 10:44 PM #12
Bill Somerset
Re/Max Realty Group - Dover, NH
ABR, e-PRO - Realtor - NH Real Estate Agent
what a great inspirational story.  This goes to show that the human spirit can triumph above all!
Aug 30, 2007 12:44 AM #13
Lysa Napolitano
Daytona Beach, FL
Hi Bill, Thanks for stopping by! It is a great story isn't it? Elvira is doing great and you are right the human spirit can triumph!
Aug 30, 2007 01:07 AM #14
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