Wait - before you start passing analyitcal judgment and consolations of hope overcoming feelings of inadequacy - let me tell you that I am, how should I say it, very convinced of my capabilities and proud of the evidence of my victories. Is that PC enough of an answer?
Today was staff meeting day. I have 3 great awards for performance by staff members. One is a Team Leader and the other two are Mortgage Professionals. (In some companies they would be called Loan Officers but I'm currently, highly dismayed at what passes for a Loan Officer - these are trained, experienced, accredited people who are capable of advising clients with a wealth of information on how to make the decision best for their future, not the LO's checkbook). But I digress.
Yesterday I promoted a young lady from Processor III to Senior Supervising Processor. She does a bang up job. Her files are clean clean clean and she has a great concern for compliance as well as t's i's and pennies. As in she crosses them, dots them, and matches them up. She was a little surprised and flattered. The truth is it's because of people like her that Novation Mortgage is growing when others are cutting back and, more importantly, our rate of return clients and referrals is stellar. It's my entire staff - I owe my continued success to each and every one of them.
When I say that I am inadequate it's an admission from my oh so humble heart that I need good people. For example, if I were to decide to build a house I would immediately start hiring professionals: site planners, architects, permit go getters, etc. It would be absurd for me to assume that I could do everything on the building list to get that house finished in any reasonable amount of time.
Could I do it? Probably. Eventually. Should I? Not.
Real estate agents, appraisers, mortgage folks, stagers, all of you people, I appreciate what you do. I probably don't want to do it myself. I also fully comprehend that you likely don't get the respect and kudos you deserve from your clients. In fact, especially among stagers and agents, you are often replaced by the clients themselves. I said replaced, I didn't say adequately.
Aha! Now you see what I mean. Yes, I can originate loans, quote rates, send RESPA, order the appraisal, insurance and title, stack the loan and submit it to myself to underwrite. I can perform QC and FraudBlock. I can order the closing, draw the docs, submit the fee sheet and approve it. I can wire the funds and get the closed package, stack it and report it. I can even service the loan all by my baby self.
I'd probably do one a month.
Which brings me to my point. I really am inadequate of reaching the lofty goals I have set for myself without the assistance of a great team.
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