Do Buyers Want to Work with an Assistant?

Real Estate Agent with ACME Real Estate

When I first started in real estate, I worked as a licensed assistant. One of my responsibilities was to take my boss's clients out to look at property. Sometimes it was awkward--the clients asked for my perspective on particular things (and sometimes the advice differed from my boss's advice), and in some cases, I think I developed a relationship with the clients that was more fleshed out than the one that my boss had.

But, of course, when it came time to write up the contract or negotiate the terms, I was suddenly second fiddle. For someone like me, that's a tough role to play.

As the market heats up again, I'd like to know what buyers and other agents think about using real estate assistants...

Have you found that they help or complicate transactions?

Have they ever stolen your clients?

Are your buyers generally happy with their service or unhappy that they are not looking at property with you, their chosen agent?

Tell me your stories!


Posted by
Courtney Poulos, Realtor, GREEN, EcoBroker Certified | 323.919.0375 direct | DRE 01882678

Julia Odom
Select Realty Professionals - Chattanooga, TN
Chattanooga Homes for Sale

I think there's a place for licensed assistants, mostly for doing things that require a license but that aren't necessarily 'in front' of the client. Unless it was due to a scheduling conflict, I wouldn't have an assistant show homes to my clients. I'd want to keep the clients in front of me and developing relationships with them.

Aug 26, 2010 12:25 PM
Keisha Hosea-
KASI Homes - Chino Hills, CA
Real Estate Solutions For Real People

If you are working in a team concept and all members understand how the team works COLLECTIVELY then I do not believe it really matters who shows the property to a buyer. There is a hierarchy of sorts built in typically with the head team member who helps  pair buyers with the right team member. This type of system requires set roles and expectations to be laid out for everyone. Clients do not feel put off by working with assistants and team members if they are fully informed on how your team works at the very onset.

Aug 26, 2010 12:35 PM
Jean Hanley
Coldwell Banker Kivett Teeters - Hemet, CA
Specializing in Folks Who Want To Buy/Sell Homes

Actually, IMHO, after years of witnessing struggling first-time agents, I feel that when you first enter real estate, you should have some dsort of probationary period, say 6 months, whereas you DO work as an assistant, to get your feet wet.

Aug 26, 2010 12:37 PM
Jean Hanley
Coldwell Banker Kivett Teeters - Hemet, CA
Specializing in Folks Who Want To Buy/Sell Homes

Of course, up above, I did not EVEN address your  I personally do not think clients mind all that much working with a busy agent's assistant.  As long as they are able to talk to the actual agent from time to time.

Aug 26, 2010 12:38 PM
Holly Weatherwax
Associate Broker, Momentum Realty - Reston, VA
A Great Real Estate Experience

My clients hire me. I doubt they would object to interacting with an assistant for administrative items, but I believe you should work with the person you hire...just my opinion!

Aug 26, 2010 01:28 PM
Donne Knudsen
Los Angeles & Ventura Counties in CA - Simi Valley, CA
CalState Realty Services

Courtney - As a mortgage gal, I hear about this particular scenario far too often.  While I am only relaying the feelings of my clients here in the Los Angeles & Ventura counties, there may be others that feel differently about this.

Having said that now, most of my clients that have complained about this scenario typically ended the rant discussion by asking me if I could refer them to a Realtor who wouldn't pass them off to some assistant as soon as some higher ticket buyer came along.

Once again, I don't know what you're situation is and I don't know how the change is made from the other Realtor to you but it seems that many buyers may be a little put off by this practice.

Aug 26, 2010 02:54 PM
Elizabeth Cooper-Golden
Huntsville Alabama Real Estate, (@ Homes Realty Group) - Huntsville, AL
Huntsville AL MLS

I would never dream of having my assitant show property for me...I don't think that is their place.  

It is so important to have a relationship with our clients.  I would think they would have some trust issues with this.  I don't have experience, so no stories to tell you, lol.

Aug 28, 2010 03:58 PM