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Sometimes When You Do the Right Thing...Good Things Happen

By
Real Estate Agent with Dickens Mitchener

You can't go wrong by doing the right thing.Every so often, a listing agent is faced with a situation in which the answer is not found in the listing agreement - or in anything related to the listing agreement.  Though it is much easier to say "no", I submit to you that we often need to dig deeper and say "yes" whenever possible.  This is especially true when saying "yes" helps you sleep better at night because you did the right thing and didn't leave someone hanging.

I have a client who is also a personal friend.  A few years ago, I helped her and her family sell their home and subsequently buy a new oneShe called to ask me to list her parents' home soon after her mother passed away.  The house was listed for about five months before we had an offer, cash (woo hoo!) and closing in three weeks.  The garage and house were full of her parents' things.  We were able to find an estate sale company to sell the items with the sale scheduled the week before closing.  All good, right?

Well, it would have been good if the estate sale company didn't cancel three days before the scheduled sale.  My client called me in a panic.  It was too late to find another company to handle the sale.  So I told her, "Well, we will just need to do it ourselves."  Fortunately we found someone to price the items prior to the sale.  I could not leave her with nobody to help her, not when we were so close to closing!

But then everyone was mad at me...especially my family.  My husband had to step up and handle the kids and I explained to them that I had to help out because it was simply the right thing to do.  I got lots of grumbles but, hopefully, it hit home.  Especially when you hear what happened next.

Fast forward to the estate sale.  My job was to collect money and make sure items didn't walk out.  A young lady came up to me and asked if I would accept $30 for the coat rack instead of $40.  I responded, "You will need to ask my client over there.  I am just the agent who sold the home."

"You are a REALTOR®?  My parents are looking to purchase a home."

I took her information, called her the next day, met her parents, and found them a home.  They closed four months after the estate sale.

Sometimes when you do the right thing, good things happen.  Sometimes, REALTORs® are asked to do something that is not in the listing agreement.  That doesn't mean we still shouldn't help out when we are able to, as long as it isn't illegal or unethical.

Robin Husney, your North Carolina real estate specialist

Kymberly Caldwell-Muniz
(909) 973-0410 - Fontana, CA
TCR Group Keller Williams Realty Rancho Cucamonga

Hi Robin, I am also finding this out. Sometimes we do have to go out of our norm to help someone but the blessings usually always come. Thanks for sharing your story.

Aug 27, 2010 06:42 AM
Dee Bundy
Fort Collins Realtor @ C3 Real Estate Solutions - Fort Collins, CO
Helping You Make Colorado "Home"

Great story!  It's true that we often see the best returns from the least result-motivated sources.  Congrats on both sales and on taking such great care of your clients!

Aug 27, 2010 06:46 AM
Bill Gillhespy
16 Sunview Blvd - Fort Myers Beach, FL
Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos

Hi Robin,  Wow, nice job turning that lemon into lemonade !  Stories like yours are few and far between !

Aug 27, 2010 06:59 AM
Lisa Orme
The Master's Key Realty LLC -Windsor, CT - HARTFORD COUNTY - Windsor, CT
Broker/Realtor, ABR, CRS,GRI, PSCS, SFR, Notary Pu

Good for you!  I'm a firm believer that good things will come back to you when you do good things for others. Sometimes we see direct cause and effect, other times, the kettle's got to sit on the burner for a while before we get the steam...

Aug 27, 2010 08:40 AM
Maria Tobin
Staged For Success - Huntersville, NC
ASP, IAHSP

Robin - you allowed yourself to look at the whole situation and not just one aspect (the listing agreement).  We can all take that to heart.  Continued success!

Aug 31, 2010 10:11 AM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

I've helped many clients load my trailer and taken it to the dump for them just because it is the neighborly thing to do and in your case you were rewarded for it. CONGRATS!

Oct 14, 2010 10:22 PM
Robin Husney
Dickens Mitchener - Waxhaw, NC

Thanks all -- you are all right.  When we do something like this it is simply because it is the right thing to do.  We can sleep better at night knowing that we did the right thing.  But sometimes there is a surprise at the end!

Oct 15, 2010 04:33 AM