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When is it okay to keep someone waiting?

By
Real Estate Agent with Metro West Realty 248313

I will never forget the first time I was late for an appointment.  I can't believe I didn't get a speeding ticket on the way, probably trimmed a year off the life of my brakes, and definitely raised my blood pressure exponentially!  When I squealed into the parking lot 2 minutes late, I felt sure that my appointment would have already become disgusted with me and left.

However, she was peacefully sitting in the waiting area flipping through a magazine and didn't seem to even notice I was late!  (It was only 2 minutes I suppose!)

I am one of "those" people.  My mom taught me that unless you are 5 minutes early, you are actually late.  I hate making people wait as I feel I am telling them that their time isn't as important as mine.

 

     If only people had more respect for the time of others.  When I took GRI in 2002, my first instructor said that when someone wastes your time, they effectively waste your life.  This really hit home with me, and as I waited in the exam room for my son's 18-month check-up today, it all came racing back!

After 30 minutes in the waiting room, at last we were taken back!  I was not happy with the 30 minute wait but wasn't overly upset either.  However, after 1 hour in a 10x10 exam room with an 18 month old boy (wanting in the trashcan, pulling out tissues, "riding" the doctor's stool), I had had all I could take.  I stepped out and asked the nurse how much longer it would be.  I was told that we were next, and there had been an "emergency". 

Considering this has happened the past 3 times we've had check-ups at this particular office, I'm pretty sure the "emergency" is called overbooking!

Needless to say, my time is valuable, and it's time for me to stop being a doormat.  As a courtesy, we will be writing a letter to the office explaining why we are moving.  Maybe enough of these will help to affect some change!

Posted by

Lauren Yates, GRI   President, West Metro Board of Realtors

Comments(4)

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Paul Lesieur
203kloanmn - North Oaks, MN

Some businesses can get away with wasting peoples time. Its a shame but its reality. I'm with you, move on where you will be appreciated. Being on time is important. It shows respect.

Aug 31, 2010 01:24 PM
Lisa Hicks
Hoang Realty - Augusta, ME
Serving Central and Southern Maine

I agree!  I, too, have moved on to other service providers when my time was not considered valuable.  (I've told them why I was moving on, too!)

Aug 31, 2010 01:29 PM
Diane M. Phillips Realtor 443-286-4365
Frankly Real Estate Inc. - Manchester, MD
Specializing in Carroll Co., MD

Lauren,

I completely agree! Being on-time for appointments is extremely important. I just don't see what's being accomplished by doctors offices "over booking". It's infuriating to wait like that, especially with a little inquisitive one. It's even worse when the baby isn't feeling well. Tell them what you think!

Aug 31, 2010 01:29 PM
Barbara Adamson
Keller Williams Realty Atlanta Partners - McDonough, GA
Realtor, Henry Co GA & Owner Adamson & Associates

Lauren,

I had this exact same experience years ago waiting at my son's pediatrician's office for his immunizations.  I finally had enough, went out and let them know exactly why I was leaving and would not be back.  No ones time is more valuable than mine...not a Dr. or anyone else.  And for them to think any differently is disrespectful to me!  Good for you for standing up to them...they are just Doctors, not deities.

Aug 31, 2010 01:50 PM