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Want To Get Paid For Your Work? Start Qualifying Your Prospects Better!!!!

By
Real Estate Agent with Karen Parsons-Fiddler, Broker 949-510-2395 BRE# 01494165

This is not a blog about commissions and retainer fees (and you know I'm completely AGAINST up front fees or set amounts). But as I read yet another blog today which mentioned that retainers "were the future" I thought about why I never felt the need for one.

I have been a 100% commission sales person my entire working career in one way or another. I learned skills very early which taught me how to qualify prospects and spend my time wisely. I also learned how to analyze the time and cost of spending time with each prospect....this is critical. Do you have any idea how much money you are spending per closed sale? Gas? Time? How much are you willing to spend?

I have several clients who have taken a long time to find the right home, but I have also categorized them early as being long-term. My business model has time for these clients....but they can't be all of my business. So if I find that someone is not going to be truly "ready" for a while, I use other tools for them to keep on  top of the market and still feel like I care about them....which I do!! I do care! But I also need to use my time and resources wisely.

Qualifying is more than just asking if they have a pre-qual. While that might show an experienced, prepared buyer....it doesn't necessarily show someone ready to buy. Motivation and ability is a much better way to determine a "hot" prospect.

1) are they renting and the lease is coming due
2) did they want to take advantage of a tax break...tax credit, 1031 exchange...time sensitive
3) did they inherit money or property
4) kids going to college
5) health need for single story

What is the reason....this is the line of questioning I use to determine willingness to buy....and when. We can go from there. The point is that if you learn to really question, NOT GRILL, prospects and qualify if they are WILLING AND ABLE to buy, you won't waste much time and will not need the "retainer" to ensure you get paid. You will sell more, close more, work with more "real" clients.

Comments(39)

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Mitchell J Hall
Manhattan, NY
Lic Associate RE Broker - Manhattan & Brooklyn

Hi Karen, Motivation is everything. For both buyers and sellers. I don't need a retainer. If they don't buy and I didn't sell anything I don't deserve to be paid. I work on a straight commission. It's sales!

Sep 01, 2010 03:02 PM
Phyllis Lerner call 914.438.7556
Corcoran Legends Realty - Tarrytown, NY
Corcoran Legends Realty

...oh so true...

Sep 01, 2010 03:05 PM
Ralph Janisch ABR CRS Broker
Janisch & Co. - Conroe, TX
Selling Northwest Houston to good people like you!

Qualifying is becoming a lost art.  Most of the people today coming out of the real estate schools are just order takers.  It takes work and commitment to learn how to qualify and then to close a suspect on the right property.  I'm afraid that some folks are afraid to qualify because they fear not having a client after they qualify when in fact if they don't qualify first then the potential is high that they are just wasting their time.

Sep 01, 2010 03:20 PM
Kristen Correa, Broker
Kristen Correa Real Estate & Reedy Creek Realty Services - Keller, TX
I love coffee & real estate. I am out of coffee!

Solid info for me in very good timing... thanks!

Sep 01, 2010 03:22 PM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

It can be an art....mostly because people rattle off a list of questions they have prepared, instead of having a conversation and weaving the questions into it.

Sep 01, 2010 03:35 PM
Donna Harris
Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com - Austin, TX
Realtor,Mediator,Ombudsman,Property Tax Arbitrator

I ask all those same questions as well, and then set them loose to the mortgage person. They usually help categorize people as well. I had a buyer tell me he was making $57k a year, and he was actually making ONLY $15k and some change. I would have wasted a lot of time showing him properties since he really really wanted to buy a house, but at $15k, he's gonna live in a cardboard box!

Sep 01, 2010 03:51 PM
Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Karen -- I can't get back lost time so I try to jealously guard it.  For clients who are in with both feet, so am I, all the way, whether short or long, but if they only have one foot or toe in the water, having sound business strategies is essential to providing excellent service for all clients and having a life as well.

Sep 01, 2010 04:10 PM
Donald Horne
Lapeer, MI
Team Success Listing LLC

Karen,

Great post, I agree with you 100%

Sep 01, 2010 04:21 PM
Kathy Kenney
Keller Williams, Princeton, NJ - Robbinsville, NJ
Realtor - Princeton & Central NJ Homes for Sale

I start a conversation and try to learn about them, their family, and their motivation, but the next step is to have them pre-approved by my lender.  Once I get the go ahead from the lender, we will begin to look, but not before!  My time is valuable and I cannot waste it on those that cannot buy!

Sep 01, 2010 04:44 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Karen - I think really understanding what's important to our client makes a huge difference in our business.

Sep 01, 2010 05:28 PM
Dan & Laurie Pittsenbarger Team
Keller Williams Western Realty - Bellingham, WA
Lakeside & Coastal Single Family Homes

Great advice Karen. I too use my evaluation of both my scene and the prospects scene/motivations as part of my pre-qualifying process. And I too often accept long runway clients and simply handle them in the appropriate manner so I can keep both the short term "hot" prospects going and maintain future cycles.

Despite the doom & gloom and challenges of 2008,2009 2010. I missed having my best year ever last year by a very small amount (less than $1G) mostly due to time spent in years past with folks that ran into a stop of somekind or other back then that became "ready, willing and able".

Have a fantastic rest of the year.

Sep 01, 2010 06:39 PM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Buyers who are ready, willing and able are the best prepared.  Ready might not make it if they are stuck in a lease which is too costly to break.  Willing to go the distance -- through closing.  Able -- they have their financing in place, and are still willing!  YES!!  Don't grill . . . but there are some very important questions to ask to know if it's the right time for them.  Great post!

Sep 01, 2010 07:09 PM
Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

Sounds like you have a lot of experience. ..I wish I learned this the first 3 years of my own business. . .I could've save myself a lot of time, money and frustration. . 

If I was a rookie agent. I would paste this post to my computer screen so I can see it everyday.. 

 

Great job!

Sep 01, 2010 11:31 PM
Allison Stewart
St.Cloud Homes - Saint Cloud, FL
St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904

Karen- well said.  Long term prospects need t be serviced as well, and it seems that you have found a great way of conversationally qualifying them.  I also agree that no one like to be interogated- but in getting to know your prospect, the more relaxed conversation and key questions you have posed will determine if they is urgency in the prospects purchase- thanks for sharing this.

Sep 02, 2010 12:26 AM
Phil Cogan
Coldwell Banker Residential Real Estate - Coral Springs, FL

Great points Karen. I am finally mastering the art of prequalifying my clients and am not wasting much time with those that would waste my time. It's much easier when you have them prequalified and categorized.

Sep 02, 2010 01:02 AM
Dan and Amy Schuman
Howard Hanna Real Estate Services - Solon, OH
Luxury Home Specialists

Karen, I've been on 100% commission for 20 years and it did take us a while to figure out how to best use our time. You did a great job of presenting this subject and wish we would have read something like this many years ago.  I have heard the "retainer" discussion a little bit in our market and I do see value in it when working with buyers who focus on short sales. Other than that, I don't see it being popular at least here in the Midwest.

Sep 02, 2010 01:53 AM
Eugene Adan
Adan Properties, Carlsbad, CA (760) 720-9710 - Carlsbad, CA
Carlsbad Real Estate

Karen,

If they could fog a mirror they are a prospect, NOT!  And, those that seem to have a sense of urgency may not be ready for one reason or another.  Question and qualify for sure.  You'll enjoy your career.  Great post.

Sep 02, 2010 04:58 AM
Rodney Mason - Sr Loan Officer
CrossCountry Mortgage NMLS# 3029 - Atlanta, GA
AL,AR,AZ,CA,CO,FL,GA,IN,MI,MS,NC,NV,SC,TN,TX,VA,WA

Some agents are just desperate for business.  They would rather take the buyer's word for everything that push them at all. 

I still occasionally get questioned by agents on why I need to see pay stubs, bank statements, W-2's, and tax returns to be able to issue a Pre-Qualification certificate.  Those are the ones who will probably never get it.  Again, they would rather take a buyer's word then go off of facts.

Sep 02, 2010 05:32 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Best laid plans, Erica....so true and so frustrating.

Sep 02, 2010 06:38 AM
Damon Gettier
Damon Gettier & Associates, REALTORS- Roanoke Va Short Sale Expert - Roanoke, VA
Broker/Owner ABRM, GRI, CDPE

I know it is an old fight on AR but I simply use a Buyer Agency Agreement.  Twice in my career I have shown more than 10 houses.  I only deal with serious buyers.

Sep 02, 2010 03:50 PM