Should real estate agents pay for home staging?

By
Home Stager with Six Elements Inc.

staged family roomSome agents will pay for a home staging consultation as part of the service they offer homeowners when they get a new listing. Clearly there are several points in favor of this:

  • helps differentiate the agent from others who don't offer this service
  • provides a value added service that may build customer loyalty
  • the agent may end up with a listing that shows better than if they hadn't provided this
  • the agent gets an independent third party to say things they may not want to tell their client themselves
  • the agents gets an independent third party to be in the middle of a disagreeing husband and wife so they won't have to
  • the agent frees up their own time to do what they do best, getting and promoting listings.

All that said, I don't think homeowners or home stagers should necessarily expect real estate agents to pick up the tab for a home staging consultation.

Just because an agent recommends a home stager does not mean they have to pay for it; in the same way we wouldn't expect them to pay for a real estate lawyer or home inspector they recommended to a client.

I'd much prefer dealing with homewoners directly who understand the value of home staging and are prepared to invest in it, because they understand that they'll likely make a profit on my services. In fact, most of my clients make anywhere from $10,000 to $70,000 profit on my staging services (even when all I've done is a consultation!).

Homeowners who pay for the initial consultation themselves are most receptive to what we have to recommend, unlike homeowners who only have us there because their agent is paying. There's nothing like doing a consultation while the homeowner keeps looking at their watch hoping you don't go overtime because they have no interest in investing any of their own money in the process. These homeowners are less likely to act on many of our recommendations because they're just "playing along." For them it's free advice so they don't necessarily value it.

Home staging makes a HUGE difference in the presentation of a home. It will sell more quickly and for a higher amount. It's only common sense that more buyers will be attracted to a fabulously presented home and be more willing to pay more for it. Snap decisions, first impressions... these are human nature. It applies to how we judge people we meet, the restaurants we dine in, dates we go on, books we read, movies we see, used cars we buy, and of course the homes we purchase!

I'll be sharing my top home staging tips on Bob McCormick's Money 101, CBS NewsRadio's Los Angeles affiliate KNX1070 at 10:30 AM Pacific time, Monday November 6.

 

Debra Gould, The Staging Diva
President, Six Elements Inc.

Home Staging expert Debra Gould also known as The Staging Diva is president of Six Elements Inc., a leading home staging company that provides free information to raise the standards in the industry and build awareness amongst homeowners and their real estate agents about the benefits of decorating a house to sell. She also offers a referral service that is free to homeowners and agents looking for a home stager anywhere in the US, Canada, Australia, the UK and South Africa.

Debra Gould developed The Staging Diva Program to create opportunities for others to grow their own profitable home staging, real estate enhancement businesses.

 

 

Comments (32)

Timothy Mertzlufft ABR, e-Pro
Prudential Rubloff Properties - Chicago, IL

Do any other Realtors feel that you make a ton of money for other people?  The contractor that I recommend has done about 1.9 million dollars in biz since I added him to my team.  My attorney, lender, Audio Visual, Professional Designer, etc.   I do believe in staging, I actually have gotten my ASP desigination and at least handing my clients to a stager is helping me sell property.  I think I may be in a bad mood.  Sorry but sometimes I feel like my hard work for the last ten years is paying off for a ton of other people.  Does anyone else feel this way or do I need an attitude adjustment.  Oh, by the way, a  huge deal feel apart today completely outside of my control.  BooHoo.

 

 

Nov 03, 2006 11:09 AM
Carolyn Nelson
Realty One Carolina, LLC - Burlington, NC
Your Triangle to Triad Real Estate Expert!
Thanks for the timely post. I forwarded it to several of the agents I work for because some have been battling the staging concept and whether or not they should use a stager and who should pay.
Nov 03, 2006 11:49 AM
Rob Wills
Gilpin Realty Inc. - Everett, WA
If it is going to increase by bottom line, I'll pay for it.
Nov 03, 2006 11:59 AM
Cindy Lin
Staged4more School of Home Staging - South San Francisco, CA
Host, The Home Staging Show podcast

Ah Luce, I didn't know your husband is an art director! I just told a web designer I found online that I would give them my business!

 ps. Love your post as usual! Very great points. ;)

 

My 2 cent on this that when sellers don't pay for the services, they tend to flake out because in a way they don't "own" it. It became harder to motivate sellers to do their homework like decluttering.

 

Cheers,

 Cindy

i stage & redeisgn to sell, live and work in san francisco bay area!
cindy@staged4more.com
www.staged4more.com
http://stagingtipsandmore.blog.com/ 

Nov 03, 2006 02:07 PM
Kengo Ueno
Prudential Locations LLC - Honolulu, HI
(R)
Great post!!!  I was thinking of going to a staging school soon just to get a feel of staging and become more educated about staging but would not want to do it myself because I am not a professional.  I would leave that up to a staging company who has the experience and the eye.  How could I tell the seller of a home that I just listed that it is ugly and needs a lot of work?  I can see how if would offend a lot of people.  Better let a third party do that and better for me not to get involved.  Once again, great article.  Thanks!!! - Aloha 
Nov 03, 2006 03:45 PM
S W
Seattle, WA

I feel that agents are comfortable paying for staging and not addressing that they are taking a cut in commission.

Is the motive to pay for staging related to some views that agents are over-paid for their work? Are we paying for staging because we feel pressure to provide more value to sellers?

If so, we may be validating views that without absorbing greater costs, we are overpaid for our work.

I think it is wise to adjust as times change. Providing more value / covering more costs, is not necessarily a bad thing. But I think we should be honest with ourselves about what we are doing; taking a cut in compensation in order to increase viability in the business.

Nov 03, 2006 05:53 PM
Chris Tesch
RE/MAX Bryan-College Station - College Station, TX
College Station, Texas Real Estate
I don't believe my roll as a listing agent is to pay for supplimentary services they might need.  I bring quite a bit of knowledge and advice to the table.  I help them stage their home (I do have my ASP) to some extent.  The last time I got furthur into Staging I went out with the client to pick out furniture and accessories (hers were awful) and they dumped me as an agent after that and signed up with a discounter. 
Nov 03, 2006 09:55 PM
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS
Staging is a great added benefit when offering an alternate commission.  You can offer a standard rate, and then a enhanced rate - with the latter including, for example, a staging consultation, a home inspection, national magazine advertising.  Or rather than a higher commission alternative, you could just offer an Enhancement Package where the seller would pick and choose and pay for it on an individual basis.
Nov 03, 2006 10:58 PM
Ann Cummings
RE/MAX Shoreline - NH and Maine - Portsmouth, NH
Portsmouth NH Real Estate Preferrable Agent

Great post, full of great ideas in the comments as well.  I love the idea of staging, but until reading various posts on it here on AR, I didn't really "get it".  But I do now!

I like Christina's idea of crediting the consultation fee back at closing, and of doing so only if the property is priced correctly to start with.  I have no idea what range these kinds of fees are, but I would consider the credit back.

I also agree with Chris in that it's not part of my job to pay for ancillary services, but I do consider part of what I bring to the table is these kinds of ideas and contacts to help bring about a smoother and quicker sale.

Really great post and comments!  Thanks for sharing!

Ann Cummings

Nov 03, 2006 11:05 PM
Heather Harrell
Harrell Home Staging, LLC - Gainesville, VA

What a bunch of great comments.  Here are my two cents:

I agree that paying for Staging consultations on occupied homes is a good idea for an Agent, but “all out” Staging is the responsibility of the homeowners.  In order for agents to get the most out of the extra cost of the consultation, they have to do some pre-education with the clients on what is going to happen when the Stager comes out.  Otherwise the client may be confused and/or offended when the expertise is dispensed.  I always spend 1-2 hours at each house explaining what needs to be done and why.  It’s amazing how many creative and non-confrontational ways you can get the client to understand how their style, furniture and accessories don’t showcase the property to it’s potential.  Adding the consultation to the listing process also assists the Realtor by leaving the “bad news” to me – leaving them to concentrate on other aspects of getting the home sold, such as marketing and contract work.

I understand what Timothy is saying about Realtors making money for others.  As a Stager and non-practicing Realtor I am also bombarded by offers from vendors who want me to recommend their services to my clients.  By networking with a few very trusted vendors, I am able to market their services when I believe its appropriate and they (trusted vendors) also help promote my services.  I am a member of Business Networking International (www.bni.com) and it has helped my business quite a bit.

As an example, I was contacted yesterday by a homeowner that wanted Staging and my advice on what Realtor they should use.  What a great opportunity to pass on the names of some wonderful Realtors who have supported me throughout the years.  Because of my personal relationships with these professionals, I was not only able to pass their names on - but able to tell the homeowners what type of unique services each of them offers.  Just knowing those Realtors on a superficial level isn’t enough for me.  I want to know exactly how they practice so I can effectively refer them on to potential clients.  Along the same line, I want them to know everything about my services so they can do the same.  It’s a win win for each of us – it just takes some time for us to get to know one another.

As the market shifts and homeowners get more comfortable about Staging – I’m confident that homeowners will begin to call Stagers more and more before they list their homes.  Home Stagers have the potential to pass leads on to Realtors as well – so don’t discount the value of that.

Nov 03, 2006 11:52 PM
Anonymous
Dan Grammatica
I don't think an agent should pay for staging. But I would recommend to the sellers that it may be an excellent option for THEM. I would however, pay for an apprasial (at closing) if the sellers agreed to list at within 5% of the appraisal and gave my a long listing term. I suppose I'd think about paying for staging if the right property came along and it was worthwhile. We don't sell a lot of high end properties in Torrington CT. Real Estate here is generally $200,000 to $300,000.
But its probably the lower priced homes that need to be staged anyway.
Nov 04, 2006 12:10 AM
#23
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty
We routinely pay an ASP for a staging consultation for homes that "need" it.  Anything above and beyond the initial consultation is between the seller and the stager to work out between them.
Nov 04, 2006 12:17 AM
Toby Boyce
C.G. Boyce Real Estate Co. - Delaware, OH
MBA, Delaware Ohio

It is a case-by-case basis for me -- based on the home's value and the amount of commission. I have a $134,900 house on the market right now. When you are looking at a commission of about $2200 there isn't a lot of room for adding staging to my commission. Of course, I spent about 15 hours power-washing the house and getting it ready for staging.

Nov 04, 2006 01:37 AM
Bill Sauneuf
John L. Scott Real Estate / Yelm - Mount Vernon, WA
Do you know anyone that does home staging in the Skagit County area?  - Washington State
Nov 04, 2006 03:14 AM
Kaye Thomas
Real Estate West - Manhattan Beach, CA
e-PRO, Manhattan Beach CA
I think home staging will be the next BIG thing in real estate.  Once sellers figure out that staged homes usually sell for more and sell faster it will become part of the process of putting a home on th market.  However, that said, I'm tired of everyone wanting to take money from my pocket.  I don't think it is up to the agent to pay for this.  If the seller gets more for his property  because it is staged he sure isn't going to share the extra with me.   Not only do I front all the marketing costs, in many instances I am spending a lot of time helping to get a property into shape for the sellers.  If the home doesn't sell I don't get my money or time back but they have a home that is still in market condition. 
Nov 04, 2006 10:06 AM
David Love
David Alan Love, Realtors - Merced, CA
CRS,GRI,SRES,CDPE
How about coming on my Radio Show sometime?
Nov 04, 2006 12:33 PM
Val Allocco
Staged 2 Sell New York & Long Island - Northport, NY
HSE; ASHSR - Home Stager, for Manhattan, Brooklyn & Long Island

This was some timely blogging content for me, Debra.

I did a realtor's presentation yesterday and, in an effort to understand what their position might be toward using staging services as part of their marketing plan, I asked the group what reservations they might have that would prevent them from using this tool. 

The cost of staging, and who would pay for it, was the collective reservation.  Once I explained that the fees were really the responsibility of the seller and that the agents could 'gift' all or part of the services offered, but only if they wanted to, I felt a noticable shift in their perception of staging as a value-added service.  I actually saw looks of relief on many of the agents' faces.  And they were pleasantly surprised to learn that for those who do want to pay for any of my services, there will be a sizeable discount.

I like the way that Lucie summed it up - that it comes down to what works best for the realtors when dealing with their clients.

 

 

Nov 04, 2006 12:53 PM
Debra Gould
Six Elements Inc. - Toronto, ON

Thanks to all of you for the wonderful comments added to my original post. Lots of great content and ideas here!

To answer some of the new questions that were raised: 

  • a home staging consultation should cost anywhere from $200 for a beginner to $700 or $800 for a seasoned pro
  • I can help most realtors find a home stager in their area since I've got almost 400 graduates of my training program spread out all over the US and Canada, with a few others in Australia, Wales, England, South Africa and the Philippines. If you're interested, email me with details about the property and I'll try and find the right person for your client.

Debra Gould
Debra Gould, The Staging Diva
President, Six Elements Inc.

 

Jan 07, 2007 03:51 AM
Kathleen Lordbock
Keller Williams Realty Professionals - Baxter, MN
Keller Williams Realty Professionals

Since in central MN., home staging is a relatively new idea I'm not even suggesting to realtors that they might want to pay for this service.  I'm too busy trying to convince them that this is a viable option that would benefit both them and their clients.  Oh the trials of being a pioneer.!!!

Kathleen Lordbock

Re$ale Design

Mar 06, 2007 07:42 AM
Kathleen Lordbock
Keller Williams Realty Professionals - Baxter, MN
Keller Williams Realty Professionals
Times are changing and it is now November and I now offer a discount pricing to Realtors, who then give their sellers a gift certificate for a home staging consultation. They usually do this as part of the listing package & feel that it is a small price to pay to up their possible commission and to make their lives easier. Any hands on services are up to the seller. The agent pays me when the seller books the consultation.
Nov 03, 2007 02:08 AM

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