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Neighborhood Assistance Corporation of America - NACA

By
Real Estate Agent with Meybohm Realtors
NACA works with thousands of real estate agents nationwide. NACA has established an extremely effective program to return home buyers to the real estate agents who refer them to NACA. NACA wants to ensure that your client has the time be become NACA Qualified (i.e. mortgage ready) and then would be in the best position to work with you. Once your client is NACA Qualified they will attend a NACA Purchase Workshop. They will then be referred back to you and ready for the housing search knowing what they can afford and the next steps in the home buying process. NACA does not charge you a fee and does not reduce your real estate commission.

This process is accomplished by referring them to NACA prior to them attending a NACA Workshop. The referral to NACA must be through the website. If the homebuyer has not previously been involved with NACA, they will be referred back to you when they are NACA Qualified. The NACA Qualification means that the Member is mortgage ready and virtually 100% of the Members we submit to the lenders are approved and funded. NACA also provides you with on-line update of your clients as described below.

Real estate agent registration with NACA
Real estate agents who want to refer clients to NACA need to register. It is a very easy process and once registered we can provide you updates on the clients you have referred. You need to input your user name which is your email address. Your default password is emailed to you. You need to change the default password to your personal one. If you forget is, click on "Forgot Password". You will need to type in your user name, which is your email address, and your password will be sent to you. You will need to sign-in to do any of the following: Register a client with NACA, access information on your registered clients, change your password, and update your information.

Register your clients with NACA
Input the following client's information: name, address, phone numbers, email and last four digits of their social security number. If they do not have one, you need to input the last four digits of their tax I.D. When you click submit, you will be notified if your client has been registered. Your client would not be registered if he/she had previously participated in the NACA program which means that your client knows about NACA and did not require your assistance to learn about our program. You can continue to work with your client but you will not receive status updates and we will not refer him/her back to you.

Real estate agent client list
You can access status information on all of your clients registered with NACA. The status list will show the following information for each of your active clients: referral date, first counseling meeting with a NACA Mortgage Consultant. If you have registered a client who is not on your client list, provide us with that information at the service link.

Changing your information
You can change your password or your other information on-line.

NACA Referrals to Real Estate Agents
NACA has many qualified (i.e. mortgage ready) buyers. When our in-house agents are not able to handle the large numbers of Members, we refer the Qualified Members to outside real estate agents. There are many agents who want to be a NACA Referral agent. We have a limited number in order to provide them with a consist number of NACA Qualified Members. We select the Referral Agents based on the quality of services they provide our Members and the number of people they refer to NACA. Referral Agents have a 90 day term after which time they are re-evaluated based on their performance and continued referral of buyers.

To request being a referral agent, the below Referral Agent Agreement needs to be completed and faxed to NACA's National Office at 617-250-6262. As per the agreement, NACA receives 33% of the buyer's or seller's agent portion of the commission (i.e. not the listing portion) at the loan closing. Questions concerning becoming a Referral Agent or concern with your referrals complete the NACA Feedback and we will address your questions or concerns.

Comments(12)

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Jacqueline Dyson
Dyson's Mobile Notary Service - Sacramento, CA
This is an excellent program. The one and only problem is the workshops are far away or limited. Once I work through this process it will be smooth sailing. Thanks for the post.
Nov 05, 2007 12:46 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

I am planning a NACA process blog in VivaReal.com in a matter of 60 to 90 days with specific details about how to manage your NACA clients so that they get qualified and through the process with fewer problems.

So for now Join NACA Insight Group and when I compile the various topics about the process in May/June 2008, I'll send you an invitation.

Click Here to Stay In Touch with Eliud Gautier

Apr 11, 2008 04:41 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

I am planning a NACA process blog in VivaReal.com in a matter of 60 to 90 days with specific details about how to manage your NACA clients so that they get qualified and through the process with fewer problems.

So for now Join NACA Insight Group so that when I compile the various topics about the process in May 2008, I'll send you an invitation.

Apr 11, 2008 05:27 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

Dear Dreamer,

Thank you for sharing your concerns with us. Unfortuantly, this is typical with NACA. For the record, I am going to be meeting with some government officials within the next couple of weeks to find out if anything could be done to initiate an investigation of thier business practices.

Don't get me wrong - I have heard of families being approved within my neighborhood. So this isn't a scam but the commitment to a timely response is not their with NACA.

Apr 16, 2008 09:14 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

Well, welcome to the party of frustrated NACA members.

Have you tired setting up a face to face appointment online with the director of the office. Go to the following NACA webpage - http://www.naca.com/members/memberNewAppointment.jsp  - And once you set up the appointment, print a copy of the confirmation and take it with you to the NACA office.

When you send your documents to NACA do you Fax, up load or email them as a PDF file? I highly recommend the Up Loading and emailing a PDF file. Both of these methods require that you first scan the documents to your computer. This way you have a better record of sending them documentations.

But you are right, I make it very clear to my clients - that patience is going to be tested. Now, wait until you enter the purchase process. Your realtor better inform the selling agent about possible hang ups - especially if the property needs repairs.

Sep 03, 2008 12:59 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

Dear Question,

Obviously you made a major sacrifice to set yourself up for an appointment. You should have showed up to the office and demanded to see the director and/or another counselor - because you have the right to have your files transferred to another mortgage counselor of an immidiate review.

If you want to attempt this again, you should also arm yourself with the phone numbers to the national office. And before you go to the appointment call the following people.

(888) 297-5568 - ask for Daniel Perez, Don Medeows, Bruce Marks and Donavian

And keep calling until you reach one fo these individuals - but also leave a message on their answering service.

Your Name, Your NACA ID Code, Your NACA Office - and then a brief description of your situation in less then 1 minute. And leave the identical message at all their voice mail boxes.

Sep 05, 2008 01:48 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

Wow, this is definitely a story that would wear any ordinary family down. But I am glad that you are hanging in there with NACA. The counselors are not a reflection of the mortgage product. You have to understand that a lot of these counselors don't have a clue about NACA until they start working at NACA. And many of the counselor have extremely unprofessional and inadequate management skills.

Therefore, it is up to the member to be super organized and super high tech with the web. My recommendation is to call the same numbers I have place above - don't just call your local office call their national offices.

As far as your new begining - I recommend you read my blog on NACA Insight. And obviously Marilyn Mercado (the host of this site) is interested in NACA so I recommend you team up with her. And once it is time for you to be assigned a realtor insist on using Ms. Mercado - if you live in GA.

Sep 05, 2008 02:21 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

Kiran, no charge to join, no charge to you for your registered clients, but if you are going to accept their referrals there is a 33% fee.

Mar 22, 2009 05:47 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

You should be attending NACA client and realtor workshops. The staff at your local office should provide you with the appropriate form that needs to be signed by your broker.

But in order for you to recieve referrals from NACA you have to be an active realtor with NACA by volunteering at the workshops and registering your own clients for NACA.

Apr 11, 2009 12:18 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

NACA is Not for Everyone

I have been involved with NACA since late 2007. I organized several workshops where more then 600 families registered to used NACA, 300 were personal clients. Since that period of time I have not closed any deals with NACA. But I still have hope in NACA.

But NACA is not for everyone. It is for a persistant borrower and a determined realtor. Unfortunately, if you need to buy a home immediately and you have to make money immediately then NACA is not for you.

I have actually been kicked off the referrals system in NACA because I complained to HUD and media outlets. But I realized that NACA was too powerful of an entity to change so I decided to join them. Since then I have been re-instated and continue to promote NACA to my clients.

Options

I give my clients the option of going through NACA or an FHA lender. I informed them of their rights and responsibilities with both programs. And I let them decide what is best for their own family.

And for those that chose NACA, I put them through my own internal pre-NACA process. So I help my clients prepare their finances, documents and letters of explanations before they get involved with NACA. And I tell them that it may take 3 to 6 months before they get approved.

Why do I do this?

It is my client that has to determine if they want to put up with the crap NACA throws at them for a NO Down Payment, NO Closing Cost, and NO PMI - furthermore, for a fix 30 year rate - typically 0.50% lower then FHA (and not credit driven).

Sure, as a realtor, I don't make my money right away but it is not I that is making the largest investment decision of their life - it is the buyer.

Your Business

Therefore, you have to decide what is best for your family (as a buyer) and your business (as a realtor). But it is important that we give the buyer the options because I don't ever want to be accused of misleading my client - especially when I am aware of the options.

But remember - NACA is not for everyone.

Eliud Gautier
Owner/Realtor
Casa Latino Affiliates

Aug 20, 2009 08:30 AM
Eliud Gautier
Acre Mortgage & Financial, LLC - Deptford, NJ
Branch Manager

Justin I - You are not the only one having challenges with their technology therefore I have two suggestions.

  1. Email the your documents (as a PDF) to your mortgage counselor and to your NACA website - use the following format to up load the documents to your NACA website - emailXXXXXX@nacalynx.com (put your NACA ID Code in place of the Xs).
  2. Show up with your documents - properly copied and in an organized order and ask to hand them to your mortgage counselor or have the office manager up load it for you. You may have to wait for  your mortgage counselor but it will be worth it.

I am assuming you already met with your mortgage counselor for your first face to face. If not, go to the office and insist they give you an appointment.

There are a few reasons they don't give people a face to face - (1) non payment of fees; and/or (2) documents have not been upload.

PDF - convert your documents as PDF - there are free software programs online that will help you do this.

 

Hope this helps -

Eliud Gautier

Jan 04, 2010 11:57 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

We invite you back to ActiveRain in the year 2016!

  Much has changed since your last visit.  We would welcome your return.

Jul 31, 2016 08:08 AM