"Hi, you've reached Bea Lueck. I can't come to the phone at the moment, please leave your name and number and I will get back with you as soon as I can." BEEP
Yes, that is what it says. PLEASE leave a message! I really and truly do care and want to return your call.
There are times when it is inappropriate to answer the phone - like when I have a client in front of me. I consider it rude to ignore the person I am assisting to answer the phone.
There are times when I can't answer the phone - like when I'm driving and the phone is in my purse...which is in the backseat. I want to live to answer the call another time!
There are times when I shouldn't answer the phone - like when I'm in the bathroom!! This just happened. I left my phone on my desk. When I returned, I could hear it ringing as I walked down the hall. Of course, it stopped ringing as I picked it up. I hit redial. "Hello, ABC Realty". I didn't know which agent called me. And the receptionist doesn't know - they have dozens of agents. So she can't transfer me unless I have a name. And no voicemail was left so I don't know who to call back!
You wanted me for something. I want to help. I'm really not ignoring you. But I can't call back if I don't know who to contact. You may think your number (or extension) shows up - but it doesn't. It's the main switchboard number. So I'm about to go down in your mind as an agent that doesn't return calls.
Another potential problem if people are not calling you back on a 'missed call'. Your number may be blocked and shows on the caller ID as UNKNOWN, RESTRICTED or 1016. You can't redial if it's not available.
So - help me out a little..."please leave your name and number and I'll get back to you as soon as I can."