Set up procedures, set up expectations, and set up success!

By
Home Builder with Winslow Homes

Within the last year, I read a great book for entrepreneurs:  The E Myth Revisited Why Most Small Businesses Don't Work and What to Do About It (Gerber).  I highly recommend it for any small business owner, especially if you are in your first 3 years of business.  It helped me change a lot about my business.

Some of the changes were so effective that recently, when I was sidelined for 8 weeks with an ankle injury, my business kept running and I could manage it from my kitchen table with my laptop & my phone.  Boy was I thankful I made those changes!  We could have been out of business!

But one that I've been working towards, and have yet to put fully in place is what the author talks about as "systems".  Basically it's procedures & policies (P&P) so that employees know what is expected and how they are to perform.  We've had systems in place, but they have all been verbal.

And I've found that verbal "systems" can easily be forgotten, misunderstood, or ignored.  So now I'm in process of documenting the P&Ps for our company, and distributing them to the employees.  It has already made a difference!

Communication gaps that we weren't aware of are showing up and getting closed.  Expectations are being clearly set (on paper!), and they are suddenly being met.  So I'm less frustrated as the Operations Manager (amongst my many hats at work) and my employees are less frustrated because they know without a doubt what is expected.

And it makes it easier to correct oversights and mistakes as well.  I can simply refer back the the P&Ps, and remind anyone that is the standard.  There is no room for misunderstanding, it's there in black and white!

So I encourage you, as a business owner, to set up written P&Ps and job descriptions if you don't have them.  They WILL make a difference!

And go read the E Myth Revisited, it will help you see your own areas that could use some cleaning up!

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Tags:
wake forest handyman
raleigh handyman
raleigh home improvements
wake forest home improvements
business success wake forest

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainer
40,155
Dale Ganfield
Leland, NC

Hi Jeremy, I agree with your points.  I think I will pick up the book and put it on my reading pile.

Oct 11, 2010 10:45 AM #1
Rainer
404,117
Jeremy Wrenn
Winslow Homes - Youngsville, NC
C.O.O., Winslow Homes

It's a good one!  I just started reading the Contractor E-Myth last night.

Oct 11, 2010 10:49 AM #2
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainer
404,117

Jeremy Wrenn

C.O.O., Winslow Homes
Email us for a FREE estimate!
*
*
*
*
Spam prevention

Additional Information