Always Remember Who You Are Representing In The Transaction.

Real Estate Agent with Casa Latino Four Corners, REALTOR, CDPE

Hello, World!  Okay--This is a Re-Blog from one of my FAVORITE real estate agents here in Florida.  In it, Broker Bryant Tutas talks about Professional Courtesy in the real estate industry and encourages agents to remember who they represent in the real estate transaction.  Good stuff of his, as usual.  Read it; he has a way with words.  His videos are even better; funny and yet thought-provoking at the same time.  Entertaining.  Engaging.  They elicit a response from all that read them.   

**  So, in the course of selling a property recently, I find I have a short story to relate. The moral of the story is this:  There IS Professional Courtesy among agents here in Central Florida.  And, I think it's important that we remember that Professional Courtesy is one thing and working in the best interest of our customer is another BUT that the TWO CAN go hand in hand.  Here's the short story

Buyer discovered there was the possibility of lake access to the property they were buying via a homeowners association or club.  Listing agent had no idea about such a thing b/c it was voluntary.  Bank's title company initially gave contact information for the wrong association; they tried to get the correct info but eventually said, as it was a voluntary HOA, it was the Buyer's (so of course MY) job to get the contact info. 

I called ALL the agents with listings in the area for help to get the contact information to the HOA so that the Buyers could have access to the lake.  I am happy to say that TWO agents stepped up to the plate to help me.  They didn't have the information at the time but one of them got me the homeowner club's contact information and we closed on the property, with the new Buyers having access to the lake.  The two agents had nothing to gain from helping me (except for my good will) but they did the right thing to help a fellow agent. 

**  As a REALTOR(r) in the Central Florida area, I am able to SHOW and SELL ANY LISTING FROM ANY COMPANY.  Plus, YOU pay me no commission; the SELLER typically pays my commission and you get superlative representation.   **

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--Lisa Spalding, 407-267-0304

Casa Latino Four Corners, LLC, REALTORs

Original content by Bryant Tutas BK607690


Lenn Harley posted an article earlier today that got me thinking. I was going to write a response and then remembered I already did!! 3 years ago. want professionalism?

Hi folks. Let's talk a little bit about professional courtesy. I hear this term quite a bit on AR and in my business. Usually, it goes something like this:

  • "The listing agent should have told me he had other offers on the property, as a professional courtesy".
  • "Even though my buyer's offer was a low ball the listing broker should have gotten back to me before the offer expired, as a professional courtesy."

You get my point. Anyway, let me see if I can shed some light on this professional courtesy "thingie". First, I want to say, that anyone who has ever worked a deal with me will tell you that I am very professional in all that I do. I treat my peers with respect. I am always willing to help "newbies" in anyway I can and if I say I'm going to do something, I do it.

But, and it's a big but, sometimes what you are expecting me to do, as a "professional courtesy", is completely against what my customer/client is telling me to do or not do. Last time I checked, I work for my customer/clients NOT my peers.

My job, as a listing broker, is to look out for my Sellers and do everything I can to get their property sold in a reasonable amount of time and for a reasonable price. Sometimes, that may require my Seller and I to "sit on" your Buyer's offer. We may even choose to ignore it completely. We can do that. We may even use your offer to negotiate a better deal with another Buyer. We can do that too.

And you know what? I don't have to tell you I'm doing it. There is nothing unprofessional about that. Your Buyer is NOT my concern. What may seem like my lack of action or response, from your perspective, may very well be a negotiating strategy from my Seller's perspective. Don't jump to conclusions about my professionalism or lack of.

I completely agree that we should all work together and that we do not have to work in a disrespectful manner. We should be professionals in all we do. If you want to be a professional then please remember who you are working for and who is paying you. Your "professional courtesy" could very well jeopardize your customer/client's position. How professional is that? What say you?

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Comments (2)

Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F
What comes around goes around. If you plan on being in business for many years to come, it is best to help people out even if it takes a little extra time. Just FYI if an HOA is incorporated, you can often go to and get HOA contact information. That's where I get it many times when I get stumped.
Sep 18, 2010 03:09 AM
Lisa Spalding
Casa Latino Four Corners, REALTOR, CDPE - Longwood, FL
Rob- I agree with you 100%. Couldn't find it on Sunbiz; wasn't incorporated; more of a "club." The weird thing is that there was 1 agent that I talked to that said, "yeah, I know there is some sort of HOA but we don't close for a few months" so she wasn't in any hurry to help. But, we were closing in a week, so the other two guys said "no problem" and we got the info. The title company lady thought she had the info but it turns out that she didn't. Then, when they didn't have the info, they just said--Oh, voluntary--we can close without that info. The issue was the my Buyer wanted to close WITH that info on the HUD. All in all, it worked out fine. Buyer is happy. :)
Sep 18, 2010 08:37 AM