How many of you believe you are a team player?
My definition of a team player is simple: Being a team player means to recognize the strengths of all involved within a particular group and meeting a common goal. I learned early on that working together to meet that common goal of getting to closing with our clients is THE most important part of the transaction.
We can rant and rave about the other agent, the loan officer, the buyer, the seller, the home inspector, the stager, the escrow officer, the attorney, the pest inspector, the surveyor (and the list goes on and on) although that does not accomplish anything. Not a darn thing but conflict.
Being part of the team will lead to a solution; where as being part of the problem will not.
I have compiled a few tips about what I, (that one person in the group) will need to do in order to be a team player. It has lead to a happy ending through each and every transaction.
- Help out the real estate agent on the other side when they need it. Yes, many a time the other agent will neglect their duties but it is up to us to think in the best interests of our client and help out when need be.
- Don't needlessly waste energy and time to rant and rave about another's performance. Instead, voice my opinion after listening to the other person. Communication comes from listening and allowing each side to speak as well. It IS a give and take situation.
- Recognize that others have strengths and weaknesses. I recognize that each team player has their own part in the transaction and that they too have strengths and weaknesses just like I do. Compliment them and give sound advice when needed. No one will want to listen to negative remarks.
- Share Information to get to that common goal. This is not a game of who is better than the next person. It's about working together effectively by sharing information when needed so everyone is kept apprised of any situation that comes up during the course of the transaction.
- Be a part of the solution. Work together to find a solution to the problem. If it's due to miscommunication and we need to find an alternative we do so while striving to keep a professional attitude. Again, we are thinking in the best interests of our client to find a solution for success.
- A little effort goes a long way. How many times do we hear..."it's not my job". Well, it is my job to ensure that my client has a stress less transaction. If it will save a bit of time, I will draft an addendum or document for both sides to sign. It takes so little to help out so that we stay on our timelines.
- Step a bit aside with control issues. I definitely have control issues over my own client and when a party to the transaction contacts my client and doesn't inform me of the update I will be assertive. I will let the other party know that I would like to be kept apprised of all situations and updates.
- Keeping everyone else apprised of situations that may affect the transaction. Should a ‘situation' arise I will email those involved with the ‘situation' so that everyone is not surprised. Again, finding a solution IS the only way to get to that common goal.
- Working together brings out the best in people. Again, this is not a game of who is better than the next person. It's about thinking in the best interests of our client and working together. When we all work together we find that others may have some ideas that may work to achieve a solution too.
- Keep a positive attitude. This is the best tip of all. Needless negativity and ranting and raving equals wasting time and energy and it serves no purpose in our industry. A positive attitude is so much greater and produces results. We give superior service and performance and act in a professional manner throughout all parts of our industry.
I can only stress the importance of being a team player but it is ultimately up to each and every one of us to create a positive environment within our industry for our clients. It is not about who is better or pointing fingers at the other person when situations arise. It's all about finding solutions and working together to meet that common goal.
Be a part of the team with a team player attitude!
It WILL produce solutions AND positive results!
..................A Big Mahalo to everyone involved in the recent closing for my Happy Hawaii Home Buyers!
Our home buying experience with Celeste "Sally" Cheeseman and Century 21 Liberty Homes was very impressive and enjoyable. Whenever we called to ask questions or to get more information, she was very patient and informative. We never felt rushed and she took time to share in our excitement and concerns as she walked us through what Oahu had to offer in our budget. Her number-one priority was my families happiness and finding us "the house of our dreams". Through the experience, we not only found that dream home, but also gained a friend. I'm writing this testimonial because I want others to share in our enjoyable home-buying experience. Sally has our highest endorsement as a caring, attentive and experienced real estate agent.
William and Yvonne Byrd, Kapolei, Hawaii
Celeste "Sally" Cheeseman is a Realtor-Associate with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs she serves all Hawaii Home Buyers and Sellers on the island of Oahu (Honolulu County) including all Hawaii Military Relocating to Hawaii, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents.