Answer the phone - win a client!

Education & Training

Richie Naggar wrote a great post about how important it is to answer the phone, and then I read another post by Tom Bashe about listing agents who don't answer their phones, and I couldn't help but chime in.

Ringing TelephoneNext week I'm going to close on a home (assuming this doesn't jinx it!), and I landed this buyer by the simple act of answering my phone.  I bring this up because I'm the SECOND agent that he was referred to.  He tried calling the first agent he got a referral for, and, you guessed it, that agent didn't answer his/her phone and didn't call my client back.  My client, obviously frustrated, asked someone else for a referral and received my name.  I then won the business by... answering my phone.

When I was thinking about getting into real estate I asked a friend of mine who had recently purchased a $1M+ home in the area how he had chosen his Realtor.  His response surprised me at the time, but not anymore.  "Ken, I called five agents, and I picked the only one who bothered to call me back."  I thought at the time, shoot, how hard can real estate be?  OK, I've since learned my lesson that it can be VERY hard.

However, I can't imagine how much harder it would be if I didn't answer my phone and return messages.

Posted by


Ken Gramley
Fonville Morisey Realty
1149 Kildaire Farm Rd
Cary, NC 27511

(919) 414-1961

Try the most innovative subdivision search around!

Dan Rochon
Greetings Virginia with eXp Realty - Alexandria, VA
Top Realtor in Northern Virginia

I gave a referral to an agent yesterday to the third agent that I tried to call.  The first agent called me back today - we set him up for future referrals - the second agent that I called never called back - third time is a charm, he answered the phone and got the buyer :)

Sep 22, 2010 04:24 PM
Ken Gramley
Cary, NC

I'll call you back, I promise!  :)

Sep 22, 2010 04:55 PM
Elyse Berman, PA
LoKation Real Estate - Boca Raton, FL
Boca Raton FL (561) 716-7824

Ken,  Isn't it amazing?  Why bother to put your number out there nad then not answer the phone?  I once lost buying a house because the agent was on the golf course.  I never forgot that.  When I got my license, I promised I would never let that happen to one of my clients. 

Sep 26, 2010 04:02 AM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

It amazes me how hard it is for some people to pick up the phone especially when someone is begging to use you.

Sep 30, 2010 01:26 AM
Ken Gramley
Cary, NC

Elyse - wow, that would be frustrating

Todd - apparently it's just those pesky clients calling!  lol

Thanks for reading!!

Sep 30, 2010 06:10 AM