The ultimate vote of confidence, a family referral

By
Real Estate Agent with RE/MAX Concepts

About four and a half years ago my phone rang. Although it was after 10pm I picked up as much out of curiosity as anything else. It was a gentleman, Dave, calling from California. He was interested in investment property in the area and had found my name on the Internet. After a short interview I was hired. He'd already found the property he was interested in and just needed his own agent to look out for his interests. We negotiated an offer to his satisfaction and I helped him with selection of an inspector and lender. The property appraised, we closed, and he was very happy with the result.

This summer I received a call from a family member of his in the area. This person was looking for a town home and had been given my name by Dave and urged to call me. I met with them and we looked ata few properties but the ones they had located just were not appealing to them. I searched the area and came up with a list of possibles. Among those there were several that interested them. Over the next two days we toured them and narrowed it down to two properties, then eventually down to one. A little back and forth later later and we had an accepted offer which closed on Friday.

In the process of inspection and closing I got to meet nearly everyone in their family. My former client even showed up. It seems that he had entered the industry and had become an agent in his home state. I was shocked and humbled to hear it because he hadn't even asked me for a referral although I would have readily agreed. That fact alone made me doubly determined to provide that highest level of service imaginable. The clients were demanding, but I was happy to oblige any request. In the end everyone was very satisfied and buyer and seller got along famously. I love it when that happens. They were happy enough with the way things transpired to also write me a recommendation to show their appreciation:

"Matt helped us locate and succesfully negotiate an offer on the town home and helped us further with the recommendation of a lender and home inspector. We were able to do all this from California with the help of Matt's referrals. Although we were out of state Matt was always just a phone call or email away. Every time I called Matt he answered his phone quickly and he always returned emails promptly. 

We are extremely happy with the work Matt did for us and would recommend him to anyone purchasing a property in the Johnston, Iowa area. Matt was a reliable resource from beginning to end."

Diane W. 10/08/10

Comments (5)

Wendy Betts
RE/MAX PROGROUP - SOUTH DELTA /SOUTH SURREY & WHITE ROCK - Tsawwassen, BC
South Delta & S. Surrey Realtor

Very cool!  Building your business one happy client at a time has reaped rewards!  Cheers - Wendy Betts - Vancouver BC

Oct 11, 2010 04:56 AM
Dianne Deming
RE/MAX Realty Group - Rehoboth Beach, DE

Great job, Matt!  One (two!) that will certainly be rewarded with even more referrals in the future. 

Oct 11, 2010 06:23 AM
Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Matt -- This type of post and info is so important to get out to prospective clients, as nothing speaks louder than a happy and well represented client.  I've gotten many clients after they have read the kudos on my website alone.  Congrats! I would hire you based on this post alone, it's that powerful.

Oct 11, 2010 10:12 AM
Matt Grohe
RE/MAX Concepts - Des Moines, IA
Serving the metro since 2003

Wendy: That's the only way to do it!

Dianne: I certainly hope there are more I can help.

Chris: Thank you for the encouragement. I love making people happy.

Oct 11, 2010 04:02 PM
Jack Mossman - The Nines Team at Keller Williams in Lodi
The Nines Team at Keller Williams in Lodi - Lodi, CA
The Nines Team in Lodi

Matt ... I don't get many for referrals for Iowa, much less Des Moines ... but believe me, when I do ... I know who to call!  Great job ... whenever I make a referral, I am acutely aware that my judgment is still on the line ... even if I am not the "agent of record!"

Oct 12, 2010 07:06 AM