IF YOU HIRE US, THEN TRUST US!

By
Real Estate Agent with Dunnigan, Realtors, Sacramento (916) 425-9715 CalBRE # 01188158

Every once in a while we meet someone who inspires us to do our best.  I have found this to be true more often than not with clients who truly need my expertise and use it.  Conversely, I have had clients who, while they profess to need my professional input, believe that they know better.

The phone call I received said that they had found me through the internet and felt a connection.  They wanted advice as to what they needed to do to sell the house and what I thought the market value would be.  I worked hard to put together my presentation and give them a well researched market price.  I met with them ready to do my best work.  I was prepared.  I had done my homework.  I had experience in this particular situation, so I knew what it would take.  The seller was also prepared...to contradict every suggestion I gave, including price.  I was met with "no" at every suggested preparation to maximize their net. I responded that it was fine if they did not want to do anything; we would simply take that into account in our asking price.  The response was no again; the seller wanted to ask top dollar. When I explained what we would do to market the property I was instructed to advertise in the local paper and to promote the challenging location as an advantage, methods that went against everything I knew would contribute to receiving an offer.  We have dropped the price, but too late to have an impact.  I am discouraged with this listing because I know what we should be doing to sell the property and the seller simply won't allow it. Now we will be playing catch-up the rest of the listing period. In the end, I am sure she will give it to someone else, thinking that I didn't do my job.

The antithesis to this listing is the one I am still working on.  It was a referral from a long time friend and colleague.  I love this couple!  They allowed me to get to know them and understand their situation and motivation. They explained their home without bias...good and bad.  They want my input and are listening.  I think they will end up moving to their new home and allow me to do any upgrades I feel are necessary, price it competitively then market the home effectively.  It is  a wonderful home in a good location.  While dated in it's decorating, it has been well kept.  I am eager to do my best for this couple, because they are allowing it. What a great feeling!

Sellers should understand that they are paying for our expertise.  We want to help.  We want to make a sellers experience a great one.  We want buyers waiting in line to view the sellers home and write an offer.  We do this by using our experience and knowledge of the market.  We work hard to keep current with what is required of all parties.  The internet has dramatically changed marketing.  The laws have dramatically changed; sellers need to understand how to keep liability to a minimum.  Buyers ability to purchase has dramatically changed; it is important for sellers to understand what is expected of them. 

We all have the same goal - to make the selling experience the smoothest and most positive experience it can be.  Let's work as a team!

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Rainmaker
646,394
Susan Mangigian
RE/MAX Preferred, West Chester, PA, RS152252A - West Chester, PA
Chester & Delaware County Homes, Delaware and Ches

I have a client like your first scenario right now.  They resist every suggestion and once they get around to doing it, weeks have passed.  They refused to listen to me from the first and have been bucking me ever since, insisting on results and not listening to suggestions that will help us get results.  I am tempted to fire them but keep hoping to sell the home and recoup some of my expenses and get paid for all of the time spent.

Oct 24, 2010 11:04 AM #1
Rainmaker
516,588
Russell Lewis
Realty Austin, Austin Texas Real Estate - Austin, TX
Broker,CLHMS,GRI

"The seller was also prepared...to contradict every suggestion"

Unfortunately we are not the most trusted profession which is probably my biggest challenge (and) complaint!

Oct 24, 2010 02:10 PM #2
Rainmaker
516,588
Russell Lewis
Realty Austin, Austin Texas Real Estate - Austin, TX
Broker,CLHMS,GRI

"The seller was also prepared...to contradict every suggestion"

Unfortunately we are not the most trusted profession which is probably my biggest challenge (and) complaint!

Oct 24, 2010 02:10 PM #3
Rainmaker
262,692
Paula Swayne
Dunnigan, Realtors, Sacramento (916) 425-9715 - Sacramento, CA
Realtor-Land Park, East Sac & Curtis Park -Dunniga

Hi Susan!
It has crossed my mind more than once to let go before I spend any more than I have already spent.  We are not getting showings on this house due to it's location...the seller just doesn't understand.

Hi Russell!
I agree.  The only good news that comes out of the stereotype of our profession is that we get to prove it wrong!
Paula Swayne

Oct 24, 2010 02:31 PM #4
Rainmaker
248,147
Matt Grohe
RE/MAX Concepts - Des Moines, IA
Serving the metro since 2003

Paula: I'm seeing a lot of posts like this around here these days. From my experiences and what i read it seems to be pretty much a natiowide phenomenon. Listing is a real high wire act this year.

Oct 25, 2010 04:55 PM #5
Rainmaker
262,692
Paula Swayne
Dunnigan, Realtors, Sacramento (916) 425-9715 - Sacramento, CA
Realtor-Land Park, East Sac & Curtis Park -Dunniga

Hi Matt!
I agree...it takes a lot more work, a ton more patience and a lot of counting to 10 to work through some of our escrows.
Paula Swayne

Oct 25, 2010 07:01 PM #6
Rainmaker
484,502
Trey Thurmond
BCR Realtors - College Station, TX
College Station , Texas Homes

Paula I have had several similar clients through the years. My experience is eventually most come around . The occasional one that won't budge can be super frustrating. I want to help but they will not help themselves. Sometimes you just gotta get attention and tell them it isn't working and maybe it would be best to terminate.

Oct 30, 2010 02:59 PM #7
Rainmaker
262,692
Paula Swayne
Dunnigan, Realtors, Sacramento (916) 425-9715 - Sacramento, CA
Realtor-Land Park, East Sac & Curtis Park -Dunniga

Hi Trey!
I am considering terminating this one...we just aren't getting any interest.  I think she would be better off renting it at this point.

Oct 30, 2010 07:21 PM #8
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Rainmaker
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Paula Swayne

Realtor-Land Park, East Sac & Curtis Park -Dunniga
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