Well, What Do You Expect on a Walk-Through?

Real Estate Agent with Re/Max Purpose Driven

Well, what do YOU expect on a walk-through?

I did a walk-through with one of my clients New Construction Lexington, SCtoday on a new construction home.  Since I am NOT allowed to be present during the walk through with the builder, I scheduled a walk-through with my client today, the day before the walk-through with the builder.  This is clearly provided for in the contract, so I made the appointment and my client and I met at the sales office.  The builder's agent was there and sent us up to the house while he showed houses to a prospect.

When we entered the house, it was clearly not ready for walk-through.  It still had not been cleaned and no power was on.  We pressed on, anyway, determined to get as much done as we could.  We looked closely at nicks and scratches, slight imperfections in the paint, and some other, more major problems, such as the vinyl flooring being installed crooked.  We marked all problems with the standard blue painter's tape, and when we were done, found a project manager outside.  He came inside and looked at some of the larger problems, and was surprised at the amount of tape on the wall.  No problem, he said.  It would help them get a jump start on their touch ups the next day.

After two hours of taping and talking with the manager, it was 5:30 pm, and I had to leave for other obligations.  My client was not ready to leave and wanted to stick around and chat, much to my disappointment, as we have had numerous problems with this builder's agents being unprofessional and unethical, especially when I am not present.  I had previously asked my client not to go out there unrepresented for her own protection, and to help reduce the opportunities for more problems.

About an hour after I left, I received a message from my client stating we were in "big trouble" for taping the house.  Huh?  Isn't that what is done on a walk-through?  Apparently, after I left, the builder's agent showed up and said emails were flying about there being tape on the walls, and that we were told not to tape.  Again, huh?  I've never heard of such a thing.  It certainly is not in the contract, believe me, I KNOW.  What the heck is a walk-through for if you are not going to seek out items to prep for closing?

My response is this:  I scheduled a walk-through for today.  We taped the house.  What did you expect?


__Nicole Donaghy is a Realtor and blogger in Lexington, Lake Murray, and West Columbia, SC, who loves to sell new construction but has reached her maximum level of frustration with the newest builder in town

Posted by

Nicole S. Donaghy, Realtor

ERA Wilder Realty

5078 Sunset Blvd.

Lexington, SC 29072

803-917-9900 cell



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Carol Letcher
Desert Properties Realty - Chandler, AZ

Very unfortunate..I thought they were in the "PUBLIC SERVICE" department, do they want to run customers off? In my area most supers encourage the realtor to show up for the walk thru, I think our customer service level has gone WAY UP since the housing market has tanked here. 

Nov 03, 2010 04:48 PM #1
Sherilyn M. Whistler
ERA Herman Group Real Estate-NoCo - Loveland, CO
Need a Referral, Call Me !

Your right - how ridiculous is that !! If your Buyers aren't too concern about you watching out for them, I wouldn't be - sad to say. Close the deal and know you did the best you could..

Nov 03, 2010 04:56 PM #3
Nick T Pappas
Assoc. Broker/Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, @HomesBirmingham & Providence Property Mgmnt, LLC Hun... - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource

Nicole, maybe I missed something here, but I've always been at walk-throughs with the builder and almost always taped where there is a problem. 

Nov 03, 2010 05:17 PM #4
Fred Griffin, on leave of absence from ActiveRain
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker


"Since I am NOT allowed to be present during the walk through with the builder."

Wow!  That's alone is a big enough Red Flag to nix the Deal.  What is the Builder concealing?

Also, with respect, I am guessing that this was written on the Builder's Contract, and not on a Neutral Form.

Nov 03, 2010 05:58 PM #5
Nicole Donaghy
Re/Max Purpose Driven - Lexington, SC
Helping Families Home in Lexington and Columbia

Carol -- this builder is new in town, and is making a lot of enemies among local real estate companies with poor customer service.  I don't know how they will ever survive with such self-serving policies!

Sherilyn -- Thank you for your kind words.  It's so awesome to feel some support on ActiveRain!

Nick -- Same here!  It was in the contract, though.  I had never seen anything like it.  My client still wanted to build after I pointed it out to her.  That's all I can do!

Fred --  I hope they're not concealing anything structural, that's for sure.  It was, of course, written on the builder's contract, but it was so slanted that I had a difficult time signing it.  I did it because that's what my client wanted.  I pointed out the strange provisions that I had never seen before, but she wanted this house, so I am just doing my best to represent her best interest.


Nov 04, 2010 04:06 AM #6
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Nicole Donaghy

Helping Families Home in Lexington and Columbia
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