I'm sure this question has been asked a million times before. Recently I have found myself asking this question more times than I would like.
Last year we had a listing that was a TOUGH sell. The sellers were getting relocated because of a job transfer and they weren't happy about it. The home was nice but in a very competitive area, and they weren't very happy with the listing price we suggested. They also weren't very happy when we told them that the house needed to be ready to show within a 2-4 hour window if needed.
I got a call from another agent on a Friday afternoon two week after we listed it. She had some buyers that were VERY excited to see the home, were only in town for 2 days, and wanted to get in the next day around 12:00. When I called Susie Homeseller and told her that we had a showing request she panicked...
"Holy bleep holy bleep!! We are in Kentucky for the weekend and our home is a mess! I didn't think we were going to get a showing this weekend!!! What are we going to do Jared?? Can you and Amanda go over and clean the house for us???? That should count as part of your commission. You are earning a lot!!"
- - - - -
Last spring we took on a listing for a friend of a friend. Lazy Larry was a little behind on his payments but had a lot of equity. He had recently lost his job and had almost become a hermit. We explained the conditions he needed to meet for us to list his house and away we went.
2 days later we had our first showing request. My assistant called to set it up with Larry and not long after that my cell phone rang. Larry explained to me that a showing at that time wasn't convenient. When I asked him why he answered with the following...
"Um... the Colts are playing during that time and being a loyal fan I wouldn't miss it for the world. Tell them to reschedule for another time."
I almost jumped through the phone. I told him that if he wasn't going to allow showings I would pull the sign that afternoon. He agreed to do it and then an hour before the showing he calls me again...
"Uh yeah Jared, listen man, since you work for me I need a big favor. I don't have anywhere to take my dog during the showing. Can you come over here and sit out back with him while they are here and then let him back in when they leave? I'm going to the bar to watch the game. This can be considered part of your commission right? You are earning quite a bit."
- - - - -
WHAT WOULD YOUR RESPONSE BE IN THESE SITUATIONS?
Comments (7)Subscribe to CommentsComment