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SPRINT....You've gone too far!

By Chris Molina

Real Estate Agent with Cooper & Associates Real Estate

September 05, 2007 07:48 PM

A few months ago, I blogged about how much I hate Sprint. Shortly thereafter, Sprint announced that they are releasing "problematic" customers, who continually call their customer service, from their contracts. In other words, they are FIRING their clients.

Fine...No big deal to me...I switched to a better network. More reliable to me for where I conduct business and when I conduct business....Basically anytime, anywhere. On the other hand, my client's 74-year old Grandmother received her first ever cell phone for her 74th birthday, which was on the Sprint network. They really felt that she needed to carry one for emergencies and what not. A week after getting it, the family tries to educate her on voicemail and the other basic features of the phone. She was having a problem getting her voicemail once her family left so she took it upon herself to call Sprint for assistance. I mean, that is who you call when you have a problem with either product or service, right? She called numerous times because she couldn't get service and would complain about legitimate dropped calls. They flagged her as a "problematic customer" because she kept calling for the same thing and sent her a letter for Termination of Contract.

OK, now I understand Sprint's comments and comebacks in regards to scammers constantly trying to get credits for bogus stuff, BUT A 74 YEAR OLD WOMAN, whose just trying to understand the whole cell phone system? That's pretty low Sprint.

Chris Molina, Realtor®
Cooper & Associates Real Estate
916.752.0556 Mobile
http://chrismolina.point2agent.com
chris@cooperhomesales.com

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Elk Grove, CA

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Nancy Brenner

Referral Associates of Georgia, Inc. - Roswell, GA

Roswell Georgia Real Estate Agent

I agree. That is pretty lame for a big company!

Then again, I've worked for AT&T for more than 27 years and I'm biased.

Sep 05, 2007 07:56 PM

Melissa Grant

A Serendipity World - Greenbackville, VA

The Law of Attraction In Life & Business

I have never liked Sprint for these very reasons. Sprint makes the rules as they go along. Now, we all know what would happen if WE as the customer terminated our contract early. Eventually the word will get out , like always and someone will buy them out !

Sep 05, 2007 09:17 PM

Missy Caulk

Missy Caulk TEAM - Ann Arbor, MI

Savvy Realtor - Ann Arbor Real Estate

That is terrible !!! I'm waiting for more comments and then forwarding to my friend who is CFO of Nextel/Sprint. They need to hear this.

Sep 05, 2007 11:10 PM

BLR Guy

BLRGUY(Beach & Luxury Realty Inc) - Saint Pete Beach, FL

Sprint stinks!In fact,I fired them last week!Their lousy service wasnt going to be tolerated anymore.In fact,after I changed,the person behind me in line,was another Sprint customer looking to switch.If they lose enough customers,maybe then they will change thri customer service habits!

Sep 05, 2007 11:27 PM

Chris Griffith

Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL

Bonita Springs Listing Specialist - Agent

I've had my own struggles with Sprint. Starting with the employees in the store. I think they should at least have to own a smart phone to be selling one. The Coconut Point Sprint store may as well have chimpanzees running it, nobody knows what they're doing. I've made 4 trips in 30 days back to the store because the phone was never set up right the first time. 4 trips.

My broker, who was in the store the same day, buying the same phone has nearly the same feedback.

(do it missy)

Sep 05, 2007 11:28 PM

James Gordon

Sibcy Cline Realtors® - Cincinnati, OH

REALTOR, PBD SFR SRS

Chris --Next time she gets a phone the best way to train someone is Tell, SHow, Do. On over the phone help they can tell you but they can not show you how to do it and they can not have you do it in front of them to make sure they are doing it right.

Sep 05, 2007 11:36 PM

Dan Homan

Coldwell Banker Ellison Realty, Inc - Ocala, FL

On another tangent, if we as agents took the same attitude towards troubled sellers, perhaps we would not have the bloated over priced inventory we do in most areas. The fact is that in business we have come to assume that it is the customer's decision whether to do business or not, but the provider also has a dog in the fight and has the right to choose not to so business with time wasters.

Sep 06, 2007 04:04 AM

Chris Molina

Cooper & Associates Real Estate - Elk Grove, CA

Realtor, Elk Grove CA

Dan,

I see what you're saying. We as real estate professionals also "fire" sellers who don't want to cooperate by lowering the price in a saturated market. Or "fire" buyers who are unrealistic with their budget/expectations of the home that they wish to acquire. However, my client's grandmother, in my opinion is like the nervous first time home buyer that is overly cautious with all aspects of the transaction. No need to fire them...just a little more patience explaining the product/process and they'll be your best clients...again, just my opinion. I think Sprint is becoming the snooty service provider with their bad customer service, poor cellular service and now their approach to terminate relationships with customers that just because they called the customer service line one too many times and now needs to shell out more money for a new phone with a new carrier. I just don't think it's right.

Sep 06, 2007 04:19 AM

LaShon James-Major

The Document Diva - Long Beach, CA

Long Beach Mobile Notary - 562.314.4319

Big business these day stucks! Thanks for the warning because I'll never consider Sprint.

Sep 10, 2007 02:27 AM

Greg Wilson

1st Cornerstone Realty - Schaumburg, IL

I've never did business with Sprint. I'm definately not getting started now.

Sep 10, 2007 02:49 PM

Ilyce N. Powell

Financial Revitalize - Baltimore, MD

CMPS- Certified Mortgage Planning Specialist

That's absolutely ridiculous. Part of me wishes they'd release me from my contract, too.

Sep 10, 2007 03:15 PM

Joyce Heffner-Williams

Keller Williams Clients' Choice Realty - Monument, CO

Owner/Broker/EcoBroker - Monument Real Estate

Crazy! Guess that's how Sprint keeps only those customers that will say good things about them.
There network has been BAD for a long time!

Verizon is definately the best...

Sep 11, 2007 02:09 AM

SPRINT....You've gone too far!

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