Wanted to share some of the books I've read to shapen my skills as an agent:
"How to sell anything to anybody" by Joe Girard (This is an oldie but goodie. I got some great ideas about prospecting and how to hold onto them until they become clients"
"Millionaire Real Estate Agent" by Gary Keller - (This one is full of great ideas. It was very motivating for me reading about VERY sucessful agents)
"21 things I wish my broker had told me" - (This is a good one for new agents. You can start to learn "the game". However with great blogging sites like AR and The Tomato, you just can't beat the real time tips of the trade that agents can share!