This is an incredible story. Since customer service is something I still hold in high regard, I couldn't wait to share with you what happened to my team member Carol.
Carol loves to shop online. One of her favorite sites is Zappos.com. Recently she bought some shoes that turned out to be a different size than what was stated on the box. She called Zappos - no big deal, a new pair was on it's way overnight - and she was asked to return the wrong sized shoes within two weeks to avoid additional charge & refund transactions. Needless to say, Carol didn't quite make the two week deadline and the day after she had shipped them back, Zappos sent an email gently reminding her to return the shoes. Carol responded that they had been sent the day before and apologized for the delay. She went on to say she had been busy with plans for her 25th wedding anniversary & had forgotten.
Today when Carol got home, there was a package on her doorstep. The box said fresh flowers and inside was a beautiful mixed bouquet. Wondering who sent them, she opened the card. They were from Zappos!
You know, ordinarily Zappos customer service stands hands and shoulders above the rest. Free shipping BOTH WAYS. Just in case your shoes don't work out, you don't have to pay to return them. And you have 365 days to return them. Also, there are online reviews on shoes so you know what real people think of the various styles, brands, comfort, arch support, etc. And if you do need to call or email Zappos, their representatives really make you feel like your satisfaction is important to them. But to send flowers to a customer - wow - Zappos Customer Service is Unbelievable!
Susan Brown, Your Texas Connection sells real estate in Walden on Lake Houston, Eagle Springs, Summerwood, Atascocita, TX, Kingwood Greens, Royal Shores & Kingwood, TX - just to name a few! Susan's the team leader for Your Texas Connection at Keller Williams Realty NE. Visit their website for more in depth info about the team and what they can do for you. Or call Susan direct (281) 415-1454 if you'd like her to start working on your behalf today!