Funny Flooring Story - You never know what could happen

By
Home Builder with The Flooring Girl

Bronxville NY westchester hardwood floor refinishing 10708We do a lot of hardwood refinishing jobs, and usually they are pretty standard.  But, every once in a while something bizarre happens.  A couple of months ago, I had a super nice customer in Bronxville NY who was moving into a new apartment (a co-op).  She hadn't moved in yet (and couldn't as the floors needed to dry).

On the last day, my installer was baffled as the front door was broken - kind of smashed.  Well apparently, someone smelled something "funny" (which was just the polyurethane) and called the fire department.  They apparently thought their was a fire and broke down the door.

I still don't understand how trained firemen can't tell the difference between polyurethane and smoke (or even gas).  I also don't understand why the co-op board didn't call my customer - either to ask her what was going on...or even to tell her the damage that was created.  It's also strange since they made her file all this paper work weeks in advance about the work being done and filed all of the info on our licenses/insurance (as well as all the other people doing work on her place).

Comments (30)

Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Charita - LOL,yes, I can totally hear someone saying that.

Nov 15, 2010 01:09 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Good morning Debbie, that is pretty crazy to bash in the door.  I had my wood floors recently done over and it did not smell like a "fire". i agree with Cindy, putting a positive twist, your client will have a good neighbor to depend on if needed :) have a great day!

Nov 16, 2010 01:22 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Carol & Laura - yes, the smells are very different, an dyes, I like Cindy's twist.

Nov 16, 2010 03:38 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

What a mess for your client.  (But good blog fodder for you!)  I hope the co-op steps up!

Nov 16, 2010 03:57 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Susan - Thx and me, too.

Nov 16, 2010 07:52 PM
David Popoff
DMK Real Estate - Darien, CT
Realtor®,SRS, Green ~ Fairfield County, Ct

ahhh Debbie, sometimes it happens, years and years ago I was renovating the 3rd floor of the Roger Sherman Inn and the painter was using oil base paints. One of the guest said she smelled gas, we all explained it was paint ,,,,, needless to say she still called the fire department. What a ruckus it caused on Thanksgiving Sunday.... yes we used to work Sundays, evenings, holidays and now as a Realtor still do....LOL

Nov 17, 2010 06:26 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

OMG David - sounds like you can completely relate.    Oh, and yes, the work never ends, regardless of construction or real estate.  Customer always comes first.

Nov 17, 2010 09:27 AM
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Debbie that is really strange especially since the board was notified of the work; even worst that they did not call to tell her what had happened.

Oh the things we run across :)

Nov 19, 2010 10:21 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Jennifer - Glad you can relate.  And, yes, it's very strange.

Nov 19, 2010 10:27 PM
Scott Hayes
(512) 786-8300 - Austin, TX
Realty Austin, Broker Associate

Debbie. That is a funny story. And something tells me that sort of thing happens more often than any of us know.

Nov 21, 2010 05:14 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Scott - You may be right. I was telling the story to someone yesterday and they said they heard something similar.

Nov 21, 2010 06:31 AM
Dagny Eason
Dagny's Real Estate - Wilton, CT
Fairfield County CT, CDPE Homes For Sale and Condo

Debbie - crazy crazy story!!!

Jan 01, 2011 02:01 PM
Dagny Eason
Dagny's Real Estate - Wilton, CT
Fairfield County CT, CDPE Homes For Sale and Condo

Good link at the top, too!

Jan 01, 2011 02:01 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Dagny - Yes, I know it is crazy.  Glad you liked the link.  That is one of the many pages I've created since July.

Jan 01, 2011 02:30 PM
Joetta Fort
The DiGiorgio Group - Arvada, CO
Independent Broker, Homes Denver to Boulder

In defense of the firemen, they pretty much had to check it out. If they had been wrong, they could have been responsible for loss of life and/or property. Reminds me of the time I called to ask a question about a tank of propane I had out in the backyard, and 2 firetrucks showed up at my house.

Jan 19, 2011 04:28 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Joetta - Good point, but the co-op board was aware of all this activity...that' what also boggles my mind.  They made us fill out all these forms and they should have had the customer's cell phone #.

Jan 19, 2011 04:42 AM
Gay E. Rosen
Julia B. Fee Sotheby's International Realty - Larchmont, NY
As Real as Real Estate Gets!

Oh Debbie - what a shame for you - glad you can smile about it now. I see BIg BIG signs on the apartment door next time  with your contact info - just in case the super is forgetful again or it prompts them to do t heir floors! Best, Gay...

Jan 19, 2011 06:14 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Gay - That's a great idea.  maybe even leave some biz cards.  Kidding.

Jan 19, 2011 06:27 AM
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

Great story Debbie.  I think I'll share this one with my readers on Friday!  I'm sure no one thought it was a funny story when it was happening!

Jan 19, 2011 10:23 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Donna - Thx  No, it wasn't so funny at the time.  I still can't believe this happened.

Jan 19, 2011 12:40 PM

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