Special offer

Sound Advice or Shall They Shoot the Messenger?

By
Real Estate Agent with Liberty Homes RS-#62825

We all would like to be in control of our clients, right?  Wrong. Over the course of my online musings I've seen many a time where the agent is saying they "tell" the other agent what they would do in a situation such as putting in an offer, accepting an offer and so forth.  They blatantly say they tell the other agent this, that and the other.

What happened to the seller or buyer and their option to make the decision?

We ‘guide' and ‘advise' our clients while negotiating a contract. The seller's agent lets the seller know what they are facing while negotiating a contract.  Their options are:

  • Counter an offer with terms (Price? Closing date? Inclusions?)
  • Accept the offer (A very clean offer that needs no adjustments....the sellers love these!)
  • Reject the offer (Low Ball offer, contingency to sell other property or what have you)
  • Ignore the offer (Too insulting to even respond to)

Anyone that tells me that the seller ‘should' counter no matter if it's a low ball or whatever their reasoning is.... is telling me that they do not advise their client of their options and  a course of action...and the option of making the decision themselves.

The buyer's agent lets the buyer know what they are facing while negotiating a contract:

  • Comparables in the neighborhood, complex etc.
  • Consequences for low balling....like....losing the home they really love
  • Staying within their means and not offering higher than what they are preapproved for.
  • And of course other known factors such as the maintenance fees, special assessments and so forth.

Any agent that tells their client to low ball so they can test if the seller will accept it should be ________ (you fill in the blanks).  If the buyer really loves the place and doesn't want to lose it ...there won't be room for bargaining.

We are working for the best interests of our clients.

 ......But remember, the client is ultimately the decision maker!

 .......And we are just the messengers.

 

Posted by

                                                       

 

Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.

 

 © 2007-2015 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.

     

 


 

 

Comments(36)

Neal Bloom
Brokered by eXp Realty LLC - Weston, FL
Realtor CRS-Weston FL Real Estate

I can only give my clients my views on the situation. Of course in the end..it's the clients decision...they own the house or they are the ones buying the house with their money. No use arguing about it.

Nov 16, 2010 12:35 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Randy....simply...answered.

BB:  Yup...that's the whole thing. We present to them...not tell them. If they are making a bad decision it is up to us to let them know. Bottom line...it'll be their decision in the end...no matter which way they go.

Hey Neal... I won't argue :)

 

Nov 16, 2010 03:13 AM
Steve, Joel & Steve A. Chain
Chain Real Estate Investments & Mortgage, Steve & Joel Chain - Cottonwood, CA

Sally,

I agree;  although there are ALL kinds of clients I would prefer to "empower" our clients with excellent information upon which THEY can make a decision.

Suggested,

Steve

Nov 16, 2010 03:20 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Thanks Steve.... empowering is key to a successful sale. Bottom line is that our biggest asset is listening to what our clients needs are....give them options and advise and let them make their decision.  There are consequences for all actions.

We tell people what we know.....not what we think :)

Nov 16, 2010 03:28 AM
Susan Brown
Keller Williams NE, Kingwood Texas (Humble & Atascocita too) - Kingwood, TX

Sally - I like the option of filling in the blank for a low ball offer!  Great advice.

 

 

Nov 16, 2010 08:12 AM
Britney Elizondo
Keller Williams Realty - Dallas, TX
Your Dallas Home Buying Specialist :: 940.453.5308

One thing I always tell my buyer clients is that, yes Mr. and Mrs. Buyer I understand that you have heard over and over again on the news that we are in a buyer's market.  However, when viewing homes that are in great condition, in prime locations and priced aggressively well, we are actually more in a seller's market when dealing with these particular homes. 

I think it's important to remind our clients that the sellers are seeing the same market statistics that they are seeing and the market statistics are facts that don't lie.  Therefore it is important to submit a fair offer as oppose to a low ball.

Nov 16, 2010 08:30 AM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

As much as I'd love to fill in that _______, I won't. If buyers, or sellers, are serious, messing around for a few bucks could potentially blow up the entire deal. Buyers could move on, sellers could entertain new offer(s), etc. If you must have the house, or sell the house, be serious. And listen to your agent, at least a little.

Nov 16, 2010 10:10 AM
Brent Wells
The LivingWell Team - Prosper, TX
Dallas - Fort Worth

Celeste,

Renee (Post #8) is speaking for me on this one. When we get a bad offer, we love to counter at full price. It sends the correct message, now have our clients ever directed us to communicate with that specific buyer/agent again. You bet! If you upset or offend some people they will indeed never speak with you again.

We need to take the emotion out of it and proceed as professionals on both sides of the table.

-Brent

Nov 16, 2010 10:49 AM
Dawn Crawley
Dawn Crawley Realty - Pinehurst, NC
Find Pinehurst Homes

I so agree with you. We are here to advise and that includes all the options available to our clients, not the other side's agents advise. 

Nov 16, 2010 10:50 AM
Lizette Fitzpatrick
Lizette Realty - Richmond KY - Lexington, KY
Lizette Realty, Lexington KY MLS - Kentucky Homes

Well said, Sally.  My favorite line in this blog is fill in the blank.):  They way we present an offer to our clients helps them to make a wise decision.  Great Job!! 

Nov 16, 2010 10:50 AM
Phil & Celeste Pafford
PaffordHomes.com, Corona CA - Corona, CA
Corona Short Sale Broker

Wow, if only we could take your advice and apply it to all the REO's agents out there.  For a while out here in Southern CA, it wasn't the highest and best offer the agent had the seller sign... it was their own!  Ahhh, the double-end!  ;-)

Nov 16, 2010 12:23 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Sally I agree, our job is to provide our clients with the information that they will need to make their decision, and not try to make the decision for them.

Nov 16, 2010 12:31 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Thanks George...as usual...you read the whole post :) Sometimes I wonder when there are so many comments directed towards low ball offers etc.

 

Folks, the whole point was as George said....we provide the information they will need to make their decision....not make it for them.

Lizette and Dawn...Thanks for reading and seeing the 'point'.  :)

Nov 16, 2010 12:36 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Brent: "We" love to counter is what you said. This is my whole point...it is the seller that counters back at  full price...per your suggestion.  So ultimately it is your suggestions and direction that the seller makes their decision.

I know, I know...let's get deep and technical here. There is a direct point I'm making here. And making a decision for our clients is bound to get us where?  Answers?

Nov 16, 2010 12:40 PM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Sally the agents should not control their clients but REPRESENT them. Some agents use strong arm and bullying tactics and they think they know everything.

Nov 16, 2010 01:33 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Gary...ohhh I like that. We represent indeed :)

Nov 16, 2010 01:41 PM
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

Sally - I was shocked when I attended a meeting recently and actually heard an agent say that if she considers the offer too low, she doesn't even present it, she simply refuses it. She was reminded by the speaker that we MUST present all offers! All I could think was HOW DID SHE REMAIN IN BUSINESS AND WHAT SCHOOL DID SHE ATTEND??? That was the craziest thing I ever heard!

Nov 17, 2010 01:33 AM
Barbara Hensley
RE/MAX Properties - Rockwall, TX
Homes for Sale in Rockwall County, Texas

Sally, great advise.  The client is the decision maker....always!

Nov 18, 2010 12:10 AM
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life

Sis - Still wise after all these years, I see.  I can't think of a better messenger to have than you:)

Nov 20, 2010 09:19 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Hugs lil bro :)

Nov 21, 2010 02:54 PM