Your Tenants are My Clients, Too!

By
Commercial Real Estate Agent with Intero Silicon Valley and Rebekah - Two Names You Can Trust!
I've been doing propeerty management for 20 something years. I first started out with my own properties and slowly added a client here and there - mostly by referral. My degrees are in finance and I can crunch a number with the best of them but I don't think that's the skill that's needed when managing a property. Sure, I want the work done and at a reasonable price but if there is one key I guess it would be to treat everyone like people. Isn't it the key to life anyway?

Got this email this morning:

Rebekah,
You have the nicest people working for you.  I am sure it has to do with your wonderful, giving personality.  I have enjoyed everyone who has come to my door.  Thank you sooo much for taking care of my door, windows and heat.  The door is amazing!  I almost fell in the first time it opened so easily and locking it is a joy!  It has turned cold but I don't feel the cold like I did through the windows.  I haven't turned on the heat yet but I've been warm and I know they did extensive work on the roof etc.  Anyway, I so appreciate you for helping me out and I am a happy tenant!!  Have fun and Keep Laughing!  Dyan

Which I immdiately passed on to my handyman. He's a great guy and when I tell him how happy my tenants are he just beams :-)

I've had my share of flaky repair guys - like the one that almost burnt down an apartment building when he was careless with an acetelyn torch! Or the guy that didn't tighten the shower knobs so when my tenant got in the shower and touched the knobs they fell off!!! Nothing worse than being naked, covered in soap and holding the faucet knob in your hand!!

Kinda funny now :-)

Had a guy ask me the other day why he shouldn't hire a young stud to manage his properties. My standard answer is "I've already made all the mistakes he hasn't a clue about!!"

I sound like one of those crusty old realtors in the polyester suit and raccoon eyed makeup;"Young man, the year you started pre-school I sold my first apartment building."


Posted by

Rebekah Owen, MBA

SanJose-RealEstate since 1988

www.RebekahOwen.com

650-492-5958

CA 00994952. TX 0555675

 

Comments (6)

Judith Abbott
Coldwell Banker Residential - Dallas, TX

I am going to use those lines about mistakes and experience.  I already use a variation on that theme.  It is very common for new agents (and notice I didn't say "young" agents, but "new" agents) to come ask me questions.  I enjoy watching their eyes get round and saucerish with my answers.  Then, inevitably, they will say "how did you learn so much".  The answer?  I have had plenty of opportunities to make mistakes.  I try real hard to only make the same mistake once!

Nov 16, 2010 04:32 AM
Judith Abbott
Coldwell Banker Residential - Dallas, TX

I am going to use those lines about mistakes and experience.  I already use a variation on that theme.  It is very common for new agents (and notice I didn't say "young" agents, but "new" agents) to come ask me questions.  I enjoy watching their eyes get round and saucerish with my answers.  Then, inevitably, they will say "how did you learn so much".  The answer?  I have had plenty of opportunities to make mistakes.  I try real hard to only make the same mistake once!

Nov 16, 2010 04:33 AM
Judith Abbott
Coldwell Banker Residential - Dallas, TX

I am going to use those lines about mistakes and experience.  I already use a variation on that theme.  It is very common for new agents (and notice I didn't say "young" agents, but "new" agents) to come ask me questions.  I enjoy watching their eyes get round and saucerish with my answers.  Then, inevitably, they will say "how did you learn so much".  The answer?  I have had plenty of opportunities to make mistakes.  I try real hard to only make the same mistake once!

Nov 16, 2010 04:33 AM
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

IMHO * AGE and EXPERIENCE trump YOUTH and ENTHUSIASM every time!!!

Nov 16, 2010 04:42 AM
Joseph Cacciapaglia
BMC Capital - Houston, TX

Great point... No matter how large the numbers get, this business will always be about people.

Jan 03, 2011 05:57 PM
Cindy Roeschen
Tricon Homes - Wylie, TX

Hi Rebekah,

I'm just getting started in property managment in the Dallas area.  Do you know of any good lead sources?

Best Wishes,

Cindy

Jun 20, 2011 05:00 AM