Appreciating Service

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While sitting in a restaurant the other day, I noticed the table next to me and how the serving staff was very attentive to this table and to all the surrounding tables.  What was interesting about my observation was how those folks sitting at the various tables were interacting with the restaurant staff. Each table was a little different.  One table was very gregarious and laughing it up while another table was very quiet and didn’t seem to notice those serving them.  The third table appeared to be very demanding and extremely rude from what I was observing.


Now if you have ever worked in the service industry you will probably recognize these different behaviors. Do you notice those serving you? Or do you go through life expecting service and never really acknowledge great service? Some service professionals are trained to be invisible while others are trained to connect and take more of a sales role. It is extremely interesting to observe political candidates and how they treat service staff at a networking function. If you have never done this, I would encourage you to try it sometime. Some individuals have a tendency to put forward an air of superiority while others are cognizant that they are not the only individuals walking the planet.


I believe that when you are not connecting with those that serve you, you are missing a tremendous opportunity. Acknowledging those that are serving you is the right thing to do. You will make that individual’s day a better experience. You could also benefit by receiving even greater service, and lastly, those you connect with could expand your own personal agenda. I have found throughout my own life that if I genuinely appreciate the service given to me that the benefit for me has always been so much more than I have given to them.


There are many ways to show appreciation. Obviously, one is through your checkbook. Thank you notes promote goodwill. A letter or an e-mail to the service individual’s supervisor or company really costs you nothing and at the end of the day can create a positive chain reaction for the one receiving the letter. Before the service event has ended and during the experience, if you take the time to acknowledge the existence of the service provided, and through your tone and body language show your appreciation, the outcome for both of you will be rich and rewarding.


When we neglect those giving us great service we are the one(s) that lose the most from the experience. As with everything in life, when we show gratitude we notice more of those things that come to us that are positive and fulfilling. If we focus on what is right with others we will see more that is good within ourselves. Through this exercise we will attract over and over positive experiences and learn from those that aren’t as positive.


So the next time you are seated at a busy restaurant and someone refills your water glass or clears your plate, say thank you and really mean it and then watch what happens!



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Sylvie Dolley
CHMS, ePRO, SFR Phoenix Arizona Real Estate 602-32

Great Post and so true!  When I was younger I did the waitress, bartending, whatever kind of job I could get so that I supplement my income.  I was one of those that would work 2 jobs for years.  Most of my second jobs were in the service industry of some sort.  It is so true that to being treated well would bring out the best server in me.  Now when I am being served, I am genuine & respectful when I say Thank you, and when I ask for things.  I also leave a big tip.  There are resturants in town where the staff want to wait on my party because of their past experiences with me.  Which is a huge compliment to me!   
I have also sold a couple of homes to some of the people that have served me in the past, because they kept my card and figured I would work as hard for them as they did for me.  Nice when you can help someone that has helped you out in the past. 

Have an awesome day!

Nov 19, 2010 03:38 AM #1
Ron Wickes
Keller Williams - Broker Associate - Conroe, TX

Great advice Linda. Saying "thanks" to those who serve us and connecting with your own clients are things we should never forget.

Nov 19, 2010 03:42 AM #2
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Superb post...needs to be a featured one!

Nov 19, 2010 03:54 AM #3
Linda Yates - Boca Raton, FL

Thank you all for your comments!

I think that being the one giving service definitely changes your perspective. I wonder oftentimes how individuals who are required to serve in their jobs but have never experienced great service become great at it. Thoughts or comments welcome!

Nov 19, 2010 04:22 AM #4
Ellen Caruso
Daniel Gale Sotheby's International Realty - Glen Head, NY

There is nothing quite like good service and an gratitude for that person as well.

Nov 19, 2010 08:12 AM #5
Lauren Bernstein
ActiveRain - Seattle, WA

I enjoyed your post, Linda. Very thoughtful!

Apr 13, 2012 07:57 AM #6
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