Consumers are real estate experts..or are they?

Have you noticed lately that you are never telling your clients anything they don't know? Many consumers now either research everything online before they speak with you so they know what you should be doing for them; or they just think they know the answer to everything and therefore nothing you can say would make them believe otherwise. These pose many hurdles to overcome because for one thing, it definitely keeps realtors on their toes. I am not against the idea that consumers should be keeping tabs on their realtor to make sure he/she is doing their job. It can also help the realtor so they don't have to explain every step of the home buying or listing process. It does, however, become a bit frustrating when you are trying to explain the real situation to them, and they won't believe it because that is not what they read about it. Take Zillow.com, for example. It is great that consumers can look up homes and research them on their own to be up to date on the latest price range for homes in a certain area. But what about when that information is inaccurate and can give consumers the wrong idea? This poses a major problem because they would rather believe what they read online over the advice of their realtor. When this happens, frustration ensues.