Our property management agreement with the owner precludes us from being the nice guy.
Stories do not count for much unless accompanied by cash or check.
This is a lesson that sets HomePointe Property Management apart from other property managers. The longer some are in the business the nicer they get. They get soft. Just the opposite should be happening. Owners hire HomePointe to enforce the rental agreement.
If we drift away from that job we become just like them, weak managers. Do not ever forget that. Next to picking good tenants, it may be the most important thing we do.
So, stay in control. Deliver late notices when the rent is late, and evict when the late notice expires. If the tenant can borrow funds before lockout, be willing to work out a deal to have them pay all the rent and legal fees back.
This way the owner and property are protected.