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Why do realtors not answer phone calls?

By
Real Estate Agent with Coldwell Banker Residential Real Estate

Let me illustrate a typical agent-to-agent scenario in Miami- and maybe even in your own hometown if this sounds familiar. You are setting up appointments for a client who really loves 5 homes, especially two that are in a neighborhood she's been dying to see. You try setting them up through showing request or by calling them. You leave messages, e-mails, voicemails at their office. No response. Three days later, only one person has gotten back to you! And in the eyes of your client, it is YOU that needs to pick up the slack because she or he is going to see these places with your help or on her own.

I constantly find myself trying to track down a realtor who will not answer me through any form of communication. I have even gone so far as to go to their office to see if they were there! My question is- if you are a listing agent, don't you want to sell the home??? It blows my mind that a listing agent can't "find the time' to just return an e-mail or a phone call. If it just so happens that the home currently has a contract pending or is in negotiation, just tell me and my client and I can move on and check back later! But at least give me a heads up so I am not chasing around a ghost!

This has happened to me so many times that it is hard to even count. I just wanted to A) vent about this and B) commiserate with anyone else out there who can never get in touch with a realtor to make an appointment for a listing. 

As an agent, I believe it is a huge misfortune that someone has hired as their agent someone who isn't putting a 100% effort into selling their home. I know that when I have a listing, I answer every single call, e-mail and voicemail that comes to me. That is what I am being paid to do- keep my client's best interests in mind and set up appointments for a quick and efficient sale of a home. And this is how it should be.

Posted by

Shannon McGee

Comments(1)

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Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

We all go through this and I think that it is unfortunate that the seller never knows how difficult it is to reach their agent.  Especially if we must confirm showings with the listing agent and they are unreachable.  That is extremely frustrating!  Good luck with your buyer, hopefully you will find them the perfect place!

Nov 23, 2010 08:01 AM