There are two sides to the issue of should tenants stay or go when a property is being shown, whether that is during an open house, or an agent is bringing a buyer to the property. ON the one hand, the best case senario for a property to be shown is to have it be cleaned and vacant. The property needs to be vacant when an agent brings a buyer to view the property because then, the buyers do not feel intimidated or that they are being "watched" while they are at the property. Also, they can freely express their views, likes and dislikes, amongst themselves and their agent. ON the flip side, if a property is being shown that has tenants living there and the tenants have property missing or destroyed aftar a showing, they are more likely to blame the showing agent and buyers, so in this case, it is best to have the tenants stay home, yet be out of the way, so that when something goes wrong or missing, they do not blame the buyers when it is not their fault.
We recently had two tenants living in two seperate listings call and cancel on their open houses. A few days ago, both sets of tenants had agreed to allowing our company to hold open houses this weekend, but this morning, both tenants called to cancel for some reason or other. I contacted one of my sellers who had one of the listings and she was not pleased. She claimed that the tenants had agreed to allow us to market and show the property as need be during the coarse of their tenancy because they knew and agreed to the house being for sale on the market as they were living there. Both parties agreed to this in writing on the rental contract. This was something that I had forgotten too, that the seller included these points as terms of renting their property to the tenants.
So who is right and who has the final say so, the tenants or the sellers in whether or not our company can conduct an open house on the property.. if the tenants do not agree to it in the last minute? Any opinions or suggestions will be apreciated. Thank you.

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