I came across this tip over the weekend and decided to share it with everyone.
TIP OF THE DAY: Let Your Customers Define Good Service
A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.
We start by letting the customer define what constitutes good customer service and then we act upon those attributes. This is really important - you can't tell customers "you will be satisfied" - they need to arrive at that conclusion on their own through the service experience itself.
--Chris McCormick, President and CEO, L.L. Bean
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