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Let Your Customers Define Good Service

By
Title Insurance with Heinrich Group

I came across this tip over the weekend and decided to share it with everyone.

TIP OF THE DAY: Let Your Customers Define Good Service

A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.

We start by letting the customer define what constitutes good customer service and then we act upon those attributes. This is really important - you can't tell customers "you will be satisfied" - they need to arrive at that conclusion on their own through the service experience itself.

--Chris McCormick, President and CEO, L.L. Bean

 

Comments (2)

Teral McDowell
Referral Patners LLC - Murphy, TX

Sounds like good advice to me; customers usually determine their satisfaction anyway which is what makes it so rewarding when they tell you job well-done.

Nov 29, 2010 05:04 AM
Henry Pailles
Chula Vista Realtor,Short sale,Eastlake Real estate,Realtor - Chula Vista, CA
San Diego Real Estate, San Diego Realtor, Chula Vista Real Estate

I agree with you

Nov 29, 2010 05:06 AM