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When Did Real Estate Become A Game?

By
Real Estate Agent with Karen Parsons-Fiddler, Broker 949-510-2395 BRE# 01494165

 

I've been buying and selling real estate for a long time. In the "old" days we used to take these transactions seriously.

  • Buyers considered homes and offers carefully before writing offers
  • Buyers' agents ran comps, prepared complete offers and called the listing agent PRIOR to emailing an offer
  • Agents responded quickly to offers with respect for the parties
  • Counters and negotiations were handled with great care and deliberation
  • Escrows were opened with the intent of closing

The climate has changed, and not for the better. I tire of getting offers in my inbox which turn out to be from people who've never even been in the listing. Offers so low that no one could possibly take them seriously. Listing agents who tell us we will be one of 4 offers sent to the bank. Buyers who open escrow and then cancel when we get short sale approval because they've changed their minds? Really? Haven't you had 2 months to think this through?

And Realtors® are no better.

  • Why are you writing offers for people who don't really want the home?
  • Why aren't you showing them comps and educating them on the true value of a property?
  • Why are you sending multiple offers to short sale lenders as if they already own the home (they don't)?
  • Why are you emailing me an offer without the courtesy of a phone call?
  • Why are you behaving like a spoiled child every time something comes up in a transaction which requires some working through?

This is not a game! We are not trying to outsmart short sale lenders or buyers or sellers or other agents. We are trying to put a willing seller and willing buyer together so that each can move forward. It should be a joyful experience on both sides. But often this is not the case. I really feel as an Industry of professionals we need to take the lead and change this! Take the game-playing out of the transaction and let our worth be valued not by how we can "out play" the other side, but by how we can create a win-win situation.

This is not Survivor....but I do think that those who don't adjust and learn to play well with others are going to be voted OUT!

Comments(48)

Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

I've definitely noticed the same thing. Nobody takes a contract seriously any longer. Do you think it is a California thing?

Nov 30, 2010 06:23 AM
Melina Tomson
Tomson Burnham, llc Licensed in the State of Oregon - Salem, OR
Principal Broker/Owner, M.S.

This dynamic is due to many things

1) Agents are taking buyer agency more seriously and this can sometimes mean a more aggressive approach to contracts and negotiations. 

2) The ongoing lack of education in our industry.  Many buyer agents don't prep their buyers well for short sales or foreclosures.  This lack of due diligence is a serious problem, IMO.

3) Agents are stressed.  I have seen many local agent's names come across my foreclosure lists.  Stress can make people behave poorly.

I call to verify that an agent received an offer but I don't call them to tell them I am writing one, typically.  The fact is, until the buyer sits down and signs the paperwork, you don't have an actual offer, just a thought. I have gotten many calls from agents whose clients were "going to write an offer" and then never got anything. 

I also use RPost which registers emails.  I know when an agent has opened my offer because they are all sent registered email.

Nov 30, 2010 06:43 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

I like the "We are trying to put a willing seller and willing buyer together so that each can move forward" and I do like win/wins. Either calling or e-mailing to let an agent know an offer is coming over is the least you can do. Alan is right when he says it's good to know if other offers are on the table. I will say that I have had to take my own views on the "low ball" offers out of the equation as sometimes the banks DO take them. I do however go over the comps when possible and advise on the possibilities of a counter, etc. But there are times when I am surprised that a low offer is accepted. Common courtesy and respect is needed working with buyers, sellers and each other. Great post! 

Nov 30, 2010 06:43 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Karen, my latest agent pet peeve is simply returning phone calls. Is that too much to ask? Great list you put up there.

Nov 30, 2010 09:33 AM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Just wait until the next generation of Realtors(r) come in and figure out how to send an offer to us using nothing but a Wii from their mom's basement.

Nov 30, 2010 10:08 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Karen - I agree with your sentence, "This is not a game! We are not trying to outsmart short sale lenders or buyers or sellers or other agents. We are trying to put a willing seller and willing buyer together so that each can move forward. It should be a joyful experience on both sides."

The things that have bothered me most the last few years, is the eroding of the "Golden Rule" portion of the Realtor code.  What ever happened to treating others as you wish to be treated.  In their pursuit of the "game" they often have lost that goal.

Nov 30, 2010 12:10 PM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

Another tood post Karen......I enjoyed the read. I've bookmarked it for the future.

Happy Hlidays

 

Patricia/Seacoast Nh & ME

Nov 30, 2010 01:10 PM
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

Hi Karen,

So many great answers that pretty much sum it up.  I have never known anything else - but I've been around 5 years.  There were so many agents cramming into the field that education was woefully lacking.  We still have them on all sides. 

Just today I got a comment on a blog (outside blog) from an appraiser requesting that I confirm the number of units in a coop complex for the purposes of her appraisal?  Huh?  I wrote a post about  the complex and I'm about 90% sure of the correct number -  but am I truly the best source of this information?    Wouldn't it be better to be 100% sure?  Isn't that a question for management?  Point is - we have no idea what those around us are doing.  I have no faith that anyone I don't have previous experience with is doing the right thing or just playing games.  

Right now - all I can do is do the best job I know how - try to figure out what the other guy could do to screw things up so I've got myself and my clinet covered and hope for the best.   But for me, this isn't new - This is my five year experience.  I'm kind of glad to hear it wasn't always this way.

It may be cold comfort - but I think every field is suffering from SOME of this. These are structural issues within our society. I expect more of the same in the future.  When we turn into a winner-takes-all society we become  "must win at all costs" people.

Nov 30, 2010 02:02 PM
J. Philip Faranda
Howard Hanna Rand Realty - Yorktown Heights, NY
Associate Broker / Office Manager

I feel your pain. I have it on both sides of the table this week, and it can get very frustrating. Buyers seem more interested in beating the crap out of a seller than finding a home for their family. 

Nov 30, 2010 02:25 PM
Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Karen -- You make many good points.  Sometimes a low offer is the new normal if the home is way overpriced to begin with.  If it's not and it's way outside the realm, that buyer's agent is doing the buyer a great disservice if that is their game plan.  There is no reason, regardless of content in an offer, for a lack of respect and common courtesy, which I must say, is lacking on a regular basis in my opinion.  I roll out the red carpet for other agents -- I want them to want to do business with me.  One can still negotiate hard, but fair, but still have a professional demeanor, objective, etc.

Nov 30, 2010 03:22 PM
Kate Elim
Dockside Realty - Spotsylvania, VA
Realtor 540-226-1964, Selling Homes & Land a

Hi Karen...Fortunately I have not had to deal with much of this (I do think it is mostly with short sales) plus most of the transactions I have are with other agents in my area and I know them. 

You seem to have hit a nerve with quite a few agents so I guess this behavior is much too prevalent and a waste of time, energy, and money.

I like to call when getting ready to write an offer to see what the current status is. It can sometimes make a difference in whether to write at all or it could make a difference in the type of offer to submit.

 

Kate

Nov 30, 2010 04:58 PM
Renee Marrs Caperton
Marrs & Associates - Corsicana, TX
Realtor - Corsicana Texas Real Estate

I agree...a lot of things have changed and not for the good! 

Nov 30, 2010 10:45 PM
Jen Edwards
RE/MAX Unlimited - Ponte Vedra Beach, FL
Broker Associate

The world has lost its manners!

Dec 01, 2010 03:38 AM
Coleen DeGroff
Coldwell Banker M.M. Parrish Realtors - Gainesville, FL
Haile Plantation Real Estate - Gainesville FL

Hi Karen,

Seems to me giving birth is easier than getting a transaction closed these days. We all need to put our big boy and big girl panties on and do the hard work with a smile.....and if we can't do it with a smile, we can at least be cordial to one another.

Buyers submitting a number of offers, around here anyway, is an outgrowth of lenders insisting on looking at ALL offers that a seller receives.  Reminds me of dating.....if the person you are dating is also seeing other people, they can't be all that serious about you.....so why should buyers stop looking and wait months to hear back from lenders who are considering several offers?

The whole thing makes no sense at all to me.  As difficult as it is though, we all need to be nice, even if we are dealing with crazies.

 

Great post.

Dec 01, 2010 08:52 AM
Tni LeBlanc, Realtor®, J.D.
Mint Properties, Lic. #01871795 - Santa Maria, CA
Tenacious Tni (805) 878-9879

Crazy isn't it?   Real estate has a totally different landscape than when I began.

Dec 01, 2010 03:28 PM
Don Wixom
RE/MAX Executives Nampa, ID - Nampa, ID
"Looking out for your next move..."tm

Karen, great post! This business may not be Survivor, but I would sure like to vote a few people off the island myself!

Dec 05, 2010 01:23 PM
Tni LeBlanc, Realtor®, J.D.
Mint Properties, Lic. #01871795 - Santa Maria, CA
Tenacious Tni (805) 878-9879

Karen, you make a good point.  It is the wild wild west out there in some places.  As the market slowed here things have gotten better.  People are taking things a little more seriously.  But last year, and the year before, there was straight pandemonium.  Thanks for pointing this out.  We can all (and should) do better.  Tni

Dec 05, 2010 01:34 PM
Barbara Hensley
RE/MAX Properties - Rockwall, TX
Homes for Sale in Rockwall County, Texas

Karen, you must have been reading my mind!  Real Estate is not a game, but a serious business and I appreciate your pointing out the annoying things that the "gamers" inject into our days.

Dec 05, 2010 06:06 PM
Cameron Novak
The Homefinding Center - 1000 Palms, CA
Real Estate Broker since 2008

Nicely done Karen.  I actually saw this on a re-blog, but had to come over and give you kudos.

Dec 05, 2010 06:30 PM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Hi Karen-

Read this thru Chris Ann Clealand's re-blog, but wanted to thank you and connect directly.

I've been doing what I do for a long time, too, but only in the last few days did I understand the source of my frustration. Our market is crowded with a lot of agents who frankly, are a waste of oxygen: newbies that brokers/big agencies just add to their rosterr and put thru the paces; those in 5-7 years who experienced both highs and lows, and are not confident in their own business; and those with many more years who are just waiting for...well, for who knows what.

It has been thru the professional people in AR that I've realized I have been accepting bad behavior as an inevitable part of a bad market. And-a la` Peter Finch's character in the movie Network-'I'm mad as hell, and not going to take it anymore!' Even adopted a smokin' hot Wonderwoman avitar as I work this thing out...

ANYWAY-thanks again for the post-you never know how what you say will resonate with someone else!!

Dec 05, 2010 10:45 PM