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Your Income or Your Integrity or the Buyer's Dreams?

By
Real Estate Agent with eXp Realty Arizona

A test of our integrity is always just around the corner in the real estate business. That statement is particularly true when our incomes have been cut in this market. Assuming you are holding the same market share you were a few years ago you are making less. Those who are making more have adjusted their business model to meet the challenges that were thrown in their path. Congratulations!

I had a buyer making an offer on a property. We both commented that it was over priced at the first showing. This buyer had procrastinated over another property that was a much better home and priced to market value. They lost it to another buyer. They then made an offer on the over priced property at a price that would never appraise. There were no comps to support their offer while several sales supported a price 30% lower. Since this was a purchase with bank financing it was doomed to fail.

This was to be a summer seasonal property so they have ample time to find the right deal. You could see the frustration when I told them that the preferred property was pending a sale. I had told them that at that great price and with few similar properties for sale in this desirable area, it would go fast. It did.

I wrote a lengthy eMail describing the appraisal process. I told them that if id did not appraise for the selling price they would have to make up the difference in cash, renegotiate the price, or kill the deal. They told me they had done their research and I, as a real estate professional, should have access to the same information that they did. I sent them accurate information about sold properties in the last six months in the subdivision. It supported my opinion of value. They withdrew the offer and said that the market was like playing financial Russian roulette. They are now suspending their buying search. They said they will stay in touch if they decide to purchase in the future.

This is a couple with great financial resources. It would have been easy to allow the over priced purchase to proceed and face the appraisal after they had emotionally become attached to the over priced home. They could have paid cash, given their financial strength, once they were emotionally tied to the property.

I like to sleep at night. We all do. Here is a case of our money or our integrity or the dreams of our clients taking charge. Which do we choose. Did I do the right thing and kill the over priced sale? Should I have kept my mouth shut and let the buyer get into a home that they really wanted and fit their lifestyle and wants? Yes, I can sleep, but did I do right by my clients? My sleep killed their dream. Help. Do you think they will really contact me if they decide to buy?

Posted by

Jerry Germansen, Associate Broker, eXp Realty Arizona

928 632 3906 Jerry.Germansen@searchonprescott.com

www.AllofPrescott.com

Show All Comments Sort:
Ken Gramley
Cary, NC

Jerry,

My condolences on their deciding not to buy.  I can't tell you how many people I know that have made that decision over the last year.  I know it's very frustrating.

With regard to this buyer, did you do all the comps BEFORE you wrote the overpriced offer for them?  From the way your post is written it seems like you submitted the offer, and then looked at the comps and conveyed to the buyers that the property probably wouldn't appraise.  I'm not trying to be critical, but if I'm reading it right it seems backwards.

I make sure my buyers have seen ALL the comps before we submit an offer.  Then they can decide if they like the house enough to purchase something that might be overpriced.  At this point we can discuss the appraisal process, and also how long they plan on owning it.  Usually at this point they decide to pursue something else.  However, if they do want to pursue it, they do so with their eyes open about the likelihood of success.

And welcome to Activerain!

Best of luck to you!

Nov 30, 2010 04:29 AM
Jerry Germansen
eXp Realty Arizona - Prescott, AZ
Associate Broker eXp Realty AZ

I did talk about the price when showing. We had looked at about 7 properties similar to the over priced home in the same subdivision. 3 were over priced and had been on the market a very long time. Those in the subdivision that had sold were priced much less and mostly REO homes. When showing them this home we talked about how it was grossly over priced and that is most likley why it has not sold since it was in good condition and has a good view. We also talked about price per sq ft at every property we looked at.

One other factor to consider. The buyer is an accountant.

Nov 30, 2010 04:43 AM
Jerry Germansen
eXp Realty Arizona - Prescott, AZ
Associate Broker eXp Realty AZ

I even had a discussion about the price at the first showing that the seller may be stuck on that price because a lower listing price may push the property into short sale range.

Nov 30, 2010 04:47 AM
Ken Gramley
Cary, NC

Since you let the buyer know before they put the offer in that the house was overpriced I don't see ANY scenario where you should lose any sleep.  You educated the buyer, and then he/she made a decision to continue.  Personally, unless I'm missing something, I"d have slept well either way!

If the buyers are educated on the value and the process, then I'd have let the deal continue.  Since they knew it was overpriced why not face the appraisal when you get to it?  If it didn't appraise then that's an opportunity to talk with the sellers about the possibility of lowering the price.

Nov 30, 2010 07:32 AM
Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS

Jerry, I don't think you should have written the offer in the first place.  Unless the buyers were mentally prepared as well as financially able to pay the difference between the appraisal, should it come in lower than offered price, and the price that they offered.  Forcing a buyer's hand at the time of appraisal is not in their best interests - I would consider that taking advantage of their emotional interest in the property.

The buyer is your client, not a customer, right?  If the property was their true dream home, and they were willing to pay more than it is worth ... that is fine, if it is their decision to be prepared to do that.

Yes, the seller might lower the price with the lower appraisal, but you do not know that at this point.

We have to sell houses to make money, but the clients interests come first.

Sleep well.

Nov 30, 2010 03:20 PM