A couple of agents in my office got to together to hold a client appreciation party or as we called it Cookies with Santa. This was a first for us and unchartered territory so we were all a bit nervous. It was a learning process for all of us. Now that the event is over and everything cleaned up, I have sat down and relaxed..and realized a few things.
First and most important, my database is not complete. All throughout the day I realized I should of invited this person or that person. That proves I need to work on my database!
The second thing I realized is I should I have sent reminders or evites out. Several clients that had said they would be there did not come. Now its possible something came up but as I sat there I wondered if maybe they had just forgotten. If I had sent reminders out then I know I did all that I could.
The last thing I learned is my clients really do like to hear from me! As I sat and talked with each client I realized that just toughing base every so often is OK with them! They all said its so good to see you, call me soon, or stop by if your in the area. All this time I worried that by calling them I was "bothering" them and now I realized that isnt the case as all!
I am sure there will be other things I think about later...but these three things are all something I can work on and improve so I will start with these!