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Bank of America - Please get it together!

By Megan Phelps

Real Estate Agent with Newstream Realty

December 09, 2010 05:06 AM

I've been working on a normal purchase transaction with Bank of America for going on 70 days now. I'm representing the sellers, and we were supposed to close this past Monday. We've been told numerous times that it will close on time, and here we are the day before our new closing date with no clear to close or docs in hand. Communication has been almost non-existent throughout the process. I'm disappointed, as I do my personal banking with Bank of America and have always had a good experience. Is anyone else going through similar issues on regular purchase transactions with them?

Megan Phelps
RE/MAX Heritage
817-999-2211
soldbyphelps@aol.com
www.soldbyphelps.com

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Jeffrey DiMuria 321.223.6253 Waves Realty

Waves Realty - Melbourne, FL

Florida Space Coast Homes

Megan, I think bank of America not only wins the award for worst bank to deal with on a short sale...they are quickly becoming the leader in awful conventional purchases.

Dec 09, 2010 05:07 AM

Pat Champion

John Roberts Realty - Eustis, FL

Call the "CHAMPION" for all your real estate needs

You said it Bank of America I too have struggled with getting transactions closed on time. Hopefully, you will be able to contact someone at the bank who will be able to help.

Dec 09, 2010 05:08 AM

Kathleen Daniels, Probate & Trust Specialist

KD Realty - 408.972.1822 - San Jose, CA

Probate Real Estate Services

Megan, I’m sorry you are going through this with Bank of America – one of the biggest of the Big-Bad-Banks. They don’t care about people or the inability to get it together.

Dec 09, 2010 05:09 AM

Phil & Celeste Pafford

PaffordHomes.com, Corona CA - Corona, CA

Corona Short Sale Broker

DON'T GET ME STARTED! Yes, my caps meant I was shouting! My mother told me if I have nothing good to say, don't say anything at all... but I always was a bit rebellious, so here goes:

Bottom Line, there corporate culture of corruption and stupidity will "never" change. I have been on the buyers end of Bofa, the Savings/Checking end of Bofa, the Information Technology (IT) programming side of BofA, and the Real Estate Broker side of BofA... it will never get any better!

They are a huge ship unable to navigate the waters, or easily change direction. I've worked with the behind the scenes managers and programming folks... their goal is NOT customer service. Sad, it leads to blogs like this, but really, what do they care? :-(

Dec 09, 2010 06:04 AM

Pat Yoest

Century 21 Aadvantage Gold, 702-719-2100 - Las Vegas, NV

702-521-1442

A friend of mine has stoppedtaking BOA buyers on his listings because he said they got down to the wire and Bank Of America could not close. Their shortsales are nightmares also. They are just too big to care.

Dec 09, 2010 06:10 AM

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Megan Phelps

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