When the guy told me to send the Declarations page to Quicken Loans, my brow sweat curious liquids of cynicism.
While in the Mortgage Biz, I grew up hating those companies who hired nothing but $12.00 an hour script-swearing sweat hogs who didn't know an ARM from an Amortization Schedule. Of course, I opted for no guarantees in my own "expertise" in the form of a paycheck while doing so. The give and take ...
Out of sheer curiousity, I wondered if maybe there was an off-chance that the person on the other line not only knew what they were doing ... but cared. So, I asked Nancy some questions that would put my own pious selfishness at ease:
- Will funds be escrowed?
- What is the Legal name of the Mortgagee?
- Do you know what ATIMA & ISAOA means?
- Is the dwelling coverage acceptable to the parameters of this particular loan & coverage?
- Have you heard of Bill Archambault?
- Did Dolly Parton ever date Richard Marx?
And then I stopped ... because it was no longer my biz. Frankly, I had to do my job without trying to critique another's. Yet this young lady actually participated in my social experiment called "Importance & Relativity in This World" and I turned out to be impressed.
I saw that individual for not who they were working for but who they are in representing the firm wise enough to hire them. I saw an opportunity to actually give kudos where they are due ... which can be difficult in a Capitalistic World when you are trying your best not to talk shit on DiTech or Quicken Loans or any other company that may not be "the standard" of your own.
Personally, I'd recommend a monolithic mortgage guy or gal any day of the week over the commercials with the fine print you see each unemployed day on television. However, good folks come in all shapes and forms ... and companies.
Nancy is one of them. And she cares ... and that makes all the difference in whatever World is being lived in.
As is the usual case, Nancy became more than a $12.00 an hour script-swearing sweat hog. She became trusted ... with the people I no longer was able to fight for. With every good corner, there's a turn.