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Honesty Is The ONLY Policy!

By
Services for Real Estate Pros with Auto & Home & Life Insurance throughout North Carolina

 Ironically, I had a conversation with a client with whom I closed a loan for about 10 months ago that led to this post.  The irony is that Jo-Anne Smith proposed that I write something about honesty and the mortgage business.  If you believe in the popular press...The Media, honesty and mortgage people go together about as well together as Peanut Butter & Tomato Sandwiches if you aren't pregnant.  But there is some semblance of truth in it all, I hate that.  Today, I made a phone call that belittled what I do for a living.  I am a Mortgage Broker in Allentown, Pennsylvania.  My name is Jason Sardi.  Now that I've fulfilled my SEO quota for the month, let's be real!  I'll start.

10 months ago I made a mortgage to a young dame in a lease w/option to buy transaction.  I was crystal 'freaking' clear when we closed the loan, wait at least a year with ontime Mortgage Payments and I'll get you a more appealing rate and deal.  I worked about a year and half before to get her to the point to even get her into being a homeowner.  Guess what?  I followed up with her ever month and a half and when I called her today, the kitty litter had hit the fan in her life.

It seems somebody called her and promised the world, only to give her a bad case of reality in the end.  If any living being promises me the world, I pounce on their existence.  Nobody can offer what they don't own and I haven't met somebody who owns this green earth.  Nobody, and I do mean nobody owns that, to my knowledge.   They 'convinced' her that she could refinance out of a higher rate loan into a lower rate and she could get a little cash to boot.  You'd have to talk to this lady to understand that she isn't the easiest person to deal with, she talks at the speed of R2D2 on a heavy dose of speed.  I've closed loans for people who make $500,000+ a year and less than $50,000....she was one of the latter.  They convinced her, shocking, I know, that they could give her a great rate and close fast.  Now, she's behind on her mortgage and what they told her is bullsh&^T.

Her credit was ravaged with inquiries, I won't name the company, and I asked her a pretty basic question.  "Why didn't you call me?  Why, after I left messages and sent you a few market updates via mail, didn't you reach out...just to make sure?"  Her answer, "They had better news and things to say than you."

I laugh, I cry, I so want to inquire...so I did.  I asked a question I often ask in that situation, "So, how'd that work out for you?"   It didn't, her credit is shot.  She even bought a new car and that payment was about $100.00 less than her mortgage payment.  Smart move, my dear.  You should listen to me, I actually know what I'm talking about.

The guy she was dealing with was fired. The firm never followed up.  In the end, she had a horrible experience.  My conclusion is relatively simple.  Shame on her for believing the hype, for not coming to me, I told her exactly that.  Mortgages and Money aren't rocket science people!  The next time you see the chance to buy a home for $150,000 with a $450.00 principle and interest payment, run very fast and call me....

The next time somebody promises you the world, make sure they are indeed...God!

Lysa Napolitano
Daytona Beach, FL
Jason, Good intentions.. at least I know you have them! You tried, she failed. What a shame...
Sep 14, 2007 01:48 AM
SHAUN WREN
LICENSE IS NOT PLACED - Lakeland, FL
Jason, you can lead ahorse to water .But, you can't make them drink. I get it now. I get diagnosed with a fatal disease. So I go to another doctor for a second oppinion. Hes says that I am fine. That sounds better so I should believe that I am better.right? Sometimes people are as smart as a box of rocks.
Sep 14, 2007 02:02 AM
Thomas Weiss
Thomas R. Weiss - West Palm Beach, FL

Jason,

I have heard this so many times, You can sleep good at night, Thats more important than anything...

Tom Weiss

Sep 14, 2007 02:07 AM
Scott Geary
Infinity Home Mortgage Company Inc - Allentown, PA
Your Pennsylvania Mortgage Source
It doesn't matter what you do for a living, sell mortagges, houses, insurance, cars, etc. There aways seem to be, as the Jackson 5 put, 'one bad apple to spoil the whole bunch...'. In most of these lines of work there are more bad apples than good. Thanks for being one of the good ones!
Sep 14, 2007 02:08 AM
Diane Aurit
LKN Realty, LLC - Mooresville, NC
Lake Norman Real Estate
Great story, thanks for sharing!  I think some people simply want to be sold and don't want to face reality and honesty because it hurts too much or is too hard to swallow.  You did an admirable job with her so at least you can sleep at night!
Sep 14, 2007 02:59 AM
Marlene Bridges
Village Real Estate Services, Inc. - Laguna Hills, CA
Laguna Homes|Laguna Condos|Laguna Real Estate

Jason - The scenario you present is all too familiar.  A few similar situations are the exact reason people like me who are honest run screaming from the mortgage business.  Obviously I have a lower pain tolerance than you.  So glad there are people like you who do it right, do it honestly.  Unbelievable that after all you did for this gal she turned to someone with a steaming pile of bull puckey!  I sure hope anyone looking for a great guy to work with in PA will read this blog!

Your pal in Cali,

Marlene

Sep 14, 2007 03:27 AM
Ginger Wilcox
Sindeo - San Francisco, CA
It is so sad that there are people out there who will take advantage of others who aren't so bright.  
Sep 14, 2007 04:17 AM
Sharon "Toni" Brown
Exit Realty United - South Ozone Park, NY
South Ozone Park - New York City Real Estate
Tsk, tsk, tsk.... Good post Jason.  I don't know what to say about it.  My Mom and her famous sayings had it right.  Some people don't believe S#@% stinks.  Some people want to hear what they want to hear, wether it's true or not.
Sep 14, 2007 08:44 AM
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life
To All - I don't typically do this but I'm a tad tired/feeling lazy, so rather than individually address everyone, I want to thank you for the feedback.  Have a great weekend!
Sep 14, 2007 11:25 AM
Diane Velikis
Coldwell & Banker Busch Real Estate - Luzerne, PA
Luzerne County Real Estate
That was a rotten experience but I wonder how many more people will have those kind of deals! To have her dump you for a smooth talker. humf
Sep 14, 2007 12:00 PM
Bob Carney
Taylor-Made Deep Creek Vacations & Sales - Mc Henry, MD
Licensed MD/PA Real Estate Agent
Sep 14, 2007 01:37 PM
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life

I'm not a smooth talker per se, Diane.  I'm blatantly honest & sometimes brutal to boot.  I don't know why I still survive and thrive in sales:-)

Carney, you are the man!

Sep 14, 2007 01:57 PM
Andrew Clemente
United American Mortgage Corporation - Anaheim Hills, CA
I have seen that story many times.   It's frustrating.  Hard to work with and talking as fast as R2D2 was a warning sign that either she is not the smartest tool in the shed or to her you were as only good as what you could do for her at the time she needed or wanted something.  All the time in between is filler & wasted. 
Sep 14, 2007 09:30 PM
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life
Andrew - When I encounter a 'Sales' person who speaks like R2D2 on a heavy dose of speed, I tend to have fun at their expense or run as fast as I can the other way.  To be brutally honest, she wasn't & isn't the sharpest knife in the batch, but I'd be willing to bet she'll continue to be a client down the road. 
Sep 14, 2007 09:54 PM
Kathy McGraw
CELLing Realty - White Water, CA
Riverside County CA Real Estate

Jason,

An all too familiar story,  I have asked many times "Why didn't you call", or had to explain the pitfalls of Lending Tree, and other on-line mortgage companies.  Some people, like your client (are you sure she doesn't live in CA) they just go with whoever tells them what they want to hear.

Been there, am there.........Thanks for sharing this.

Sep 15, 2007 02:16 AM
Ann Cummings
RE/MAX Shoreline - NH and Maine - Portsmouth, NH
Portsmouth NH Real Estate Preferrable Agent

Hi Jason - oh how I hate hearing stories like this, and yes, I'd had a few who've done the same thing.  They get that carrot dangling in front of them, and just jump for it.  And they do that despite knowing that saying 'if it sounds too good to be true...'.  Why do they do it?  Who on earth knows, and yet they do, despite our professional advice.

I had one of those this summer, a buyer who just had to do it themselves because they believed some crap from an internet lender.  And this was a smart buyer, smart in her own world, but not in the real estate world.  Let me tell you, that was one of the most night-marish transactions I've ever had to deal with. 

Damned if you do, damned if you don't.....
Ann

Sep 15, 2007 03:30 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher
Jason, I wish she had called you and I'm sure she's sorrier then ever now.  Some people only want to hear what they want to hear, some always want the best price---the list goes on.  I'm glad the other person was fired but I feel very sorry for her.  Maybe it was a lesson she needed to learn.
Sep 16, 2007 01:00 AM
James Hoben
Barnstable, MA
That is an awesome post. I can not tell you how that has happened to be over and over. I am just surprised she didn't blame you for her stupidity.
Nov 13, 2007 02:40 PM
Ronald Miller
Monarch Mortgage - Fredericksburg, VA

Hello Jason,

I am not surprised by your post but can relate, I have been in a similar situations and can not believe clients you have counseled and guided have strayed to the silver tongue liar who promises the world and delivers them to hell; by the time they swallow their pride and call you to see if you can pick up the pieces...its far too late. It angers me to no end that LO's will lie to a client even if the truth sounds good to get the deal!!! Keep up the good work and always operate with honesty and integrity.

Ron 

Nov 23, 2007 05:43 AM
Dan Hartman
Province Mortgage Associates - NMLS #2861 - Providence, RI
Ouch!  sounds like she really dug herself a hole there.
Nov 23, 2007 06:53 AM