Pay It Forward...What's the Big Deal Giving feedback?

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

Very simple, very courteous..what's the big deal giving feedback?

 

 

                HomeRome 410-530-2400

 

As a listing agent who makes all of my own appointments it is not that hard to get feedback. I usually have a bit of rapport with the showing agent, giving details how to gain access, pointing out a hidden feature etc. When I do call for feedback.. I ask, 'Did you get in OK? Do you or the buyer have any questions?'  If there is interest, it will expressed.

I can then touch base with the seller letting them know the house was shown, at what time and... if there is any interest..'I will let you know.'  

When showing my own listings, I usually make this call while closing the house up. This, to me, is  a big time saver. The seller knows you are at the house, comments about the showing can be made and no need to remember a follow up call when the information is no longer fresh. 

I even ask the seller to give me a reminder call if they have not heard back. That way they are not waiting. This works when a seller waits outside, drives around the block and they call to let me know when the agent leaves.  

Giving feedback is common courtesy. Do you remember a parent or maybe even yourself as a seller...getting the home ready, leaving and waiting to hear any news.  As listing agents, we hear the disappointments, the anger and the inconvenience. Did they even show up? Did they like it? When that call never comes..tensions mount and reputations suffer. Put yourself in that seller's place.

I am not talking about vacant properties and the home that is unoccupied during the day.  I am talking about  real live special  people...owners who wait, who are elderly, who are ill, who have children, who have to have someone come in and help get the property ready, who have a pet to remove, whose sleep has to be disturbed because they work nights. It is not possible to have the place ready at all times in these situations.   It only takes a phone call to keep a seller happy!

Pay it forward...give feed back before it is requested.

When looking for feedback...you have to know how to ask. You are not requesting the make up of the buyer, their motivation, their financials or anything that would compromise the transaction.

When I am asked for feedback, it goes something like this. Thank you so much for allowing me view your property. You made it very easy to get in, the house looked so nice with all the lights on. I will be back in touch with you if the buyer has any interest.

Very simple, very courteous..what's the big deal giving feedback?

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Re-Blogged 1 time:

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  1. Gail C. Harris 12/25/2010 09:50 PM
Topic:
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Rainer
130,723
Myrna Ziller
Guarantee Flex Office Fig Garden Village - Fresno, CA
National Association Of Realtors ( N.A.R.)

Very Well Spoken, Margaret. Feedback and communication so essential, for everyone concerned. It is the only way everyone knows what is currently going on. Yes, I agree with you. It is courtesy and politeness. But, I'm afraid that many agents just overlook it. When I keep my sellers informed about the showings, they are happy I am keeping in touch and letting them know current happenings. Good Important Blog. Thanks.....     :)

Dec 25, 2010 08:11 PM #8
Rainmaker
281,030
Gail C. Harris
Resource Network, LLC SFR, AHWD, ACRE, SMAR Board Director - Chesapeake Beach, MD
Reach the BEACH with Gail C. Harris (cell: 703.868

You hit the nail on the head.  I think feedback is very important, and not so much for the agent but for the owner, as well.  It's important and I find it to be a common courtesy,  Thanks for reminding us all.  Great post. :) Gail

Dec 25, 2010 09:46 PM #9
Rainmaker
1,945,937
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

I would not tell the seller to give you a reminder call though as it means you are too busy, getting forgetful or both. They do need to hear from you and appreciate the communication. 

Dec 25, 2010 10:00 PM #10
Rainer
72,107
Renee Marrs Caperton
Marrs & Associates - Corsicana, TX
Realtor - Corsicana Texas Real Estate

Well said.  I couldn't agree more that if for no other reason, common courtesy.  Especially for the people that make arrangements to leave for a certain amount of time to allow access.

Dec 26, 2010 12:35 AM #11
Rainmaker
531,301
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Margaret ~ It seems antiquated to not have some sort of automatic feedback via email for agents to provide feedback ~ if agents can't be courteous to call, at least they can email ~ Simple to do!!

Dec 26, 2010 01:52 AM #12
Rainmaker
631,755
Holly Weatherwax
Associate Broker, Momentum Realty - Reston, VA
A Great Real Estate Experience

Thank you.  In our market, agents can let themselves in and out without any interaction with the listing agent. They do this all the time, fail to leave cards and don't return calls and emails asking for feedback. There are, of course, some who do all these things right. My clients are always frustrated, however, by the rude agents who do not notify the client that they are entering their HOME and then do not return my calls.

As you said in your earlier posts, Margaret...Pay it Forward!  Always return your calls and emails asking for feedback and it will come back around when you need it.

Dec 26, 2010 02:09 AM #13
Rainer
332,782
Irene Kennedy Realtor® in Northwestern NJ
Weichert - Lopatcong, NJ

Margaret,

I've read countless posts on why agents won't give feedback and it hasn't changed my mind one bit.  Common courtesy - and the price of admission to a home, in my opinion.  When I show homes, I initiate the call with commentary.  Takes almost no time but is sooo appreciated!

Dec 26, 2010 02:49 AM #14
Rainer
92,374
Ellen Wright Adams
Academy Mortgage.......We are a Equal Housing Lender - Eugene, OR
LoansByEllen- Licensed in Oregon
Excellent way to operate Margaret! It does seem like a 'pay it forward' way to operate....making sellers very happy.
Dec 26, 2010 05:12 AM #15
Ambassador
2,994,212
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jason, I appreciate your being the first to comment!

Tim, Good back and forth communication also makes for good transactions.

Lauren, It is all about communication. Simple!

Jeffrey, I think it is not the buyer but the buyer's agent.

Mary Beth, You might be right.

 

Praful, You are doing the right thing. A call to your seller letting them know the agent did not return the call is all you can do. If they liked it they would write an offer.

Randy, You have a good system. Wish you were in Baltimore.

 

Myrna, We should call it communication and not feedback. Maybe that would help.

Gail, Feedback is for the seller not for me. I know the house but it is the seller who has spent so much time preparing for the showing.  In most cases, we don't want to show our house the way we live in it each day.

Andrew,  Sometimes my sellers are busy and they call me when they have a break. It how you choose to communicate with each client.

Renee, Common courtesy is not that common.

Frank and Karen, It is simple.

Holly, We have that system in place also but I choose not to participate...I make my own appointments and when I get TOO busy to do what is right by my client..I am TOO busy to be in the business.

Irene, I have read those same posts.

Dec 26, 2010 05:23 AM #16
Ambassador
337,120
Melissa McKinney
McKinney Realty Group - Fayetteville, NC
Realtor, www.LivingFayetteville.com

Margaret~ I feel the same! What is so hard about doing what you would want someone to so for you? The ones that say they don't give feedback are just those that when they are the listing agent want it RIGHT now... I try to always get feedback to the listing agents as soon as I possibly can, I know their seller wants to know and Real Estate is a very emotional thing.....I hate to leave others hanging!

Dec 26, 2010 06:28 AM #17
Ambassador
2,994,212
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Melissa, You are doing the right thing and I bet other agents appreciate your feedback communication.

Dec 26, 2010 07:53 AM #18
Rainmaker
2,394,954
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

I am sometimes guilty of not giving feedback.  I will beak that habit right now!

Dec 26, 2010 09:06 AM #19
Ambassador
2,994,212
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Evelyn, Just to let the agent know you were in the property is  appreciated.

Good speaking with you tonight.

Dec 26, 2010 10:57 AM #20
Anonymous
Teresa Fiveash

I try to always give feedback...mainly because I know the sellers are on pins and needles in wonder of how it went.  If not the buyer's feedback, then I give my own.  I also appreciate it when other agents give it in return on my listings, just like Melissa said above.  I have been to classes where they teach "don't give feedback".  Great post, Margaret!  Happy 2011 to you!

Dec 26, 2010 03:20 PM #21
Ambassador
2,994,212
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Teresa, There are agents who  state these  reasons for not giving feedback. "They don't want to do the listing agent's job."  or "They don't want to comprimise their buyer."

I don't ask if the price is right or if the buyer is making an offer?

Dec 26, 2010 09:55 PM #22
Rainmaker
3,255,235
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

We make our own appointments as well....one more opportunity for  a commercial...and we too....as we are on our way to our office are calling in showing reports...so important to sellers who so much want the first showing to become a second one...

Dec 27, 2010 12:27 AM #23
Ambassador
2,994,212
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Sally, It is one of the best ways to stay in touch with sellers...making your own appointments. Enjoyed speaking with you yesterday.

 

Dec 27, 2010 01:48 AM #24
Rainer
380,514
Laura S. Baker
First Weber Inc - Lake Mills, WI
Realtor (920) 728-4118, First Weber Inc

It does seem to always come back to one simple thing.  Common curtesy, consideration, respect,... and you are correct it isn't all that common these days.

Dec 27, 2010 03:25 AM #25
Rainer
380,514
Laura S. Baker
First Weber Inc - Lake Mills, WI
Realtor (920) 728-4118, First Weber Inc

P.S. I love the your feedback response.  It is simple, curious, and to the point. 

Dec 27, 2010 03:31 AM #26
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2,994,212
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Laura, Thanks for taking time to comment, not once, but twice.

Dec 27, 2010 03:36 AM #27
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