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Who should be taking the lead for educating first-time homebuyers?

By
Home Inspector with Harmony Home Inspection Services of GA

This is an informal poll. Opinions appreciated. I was just finishing up a home inspection on a new construction home a few days before Christmas. A young couple walked up to the on-site builder and asked him if they could take a look at a home across the street.

Since my job was complete, I seized the opportunity to walk up to them and introduce myself.  I told them I was in the neighborhood for a client who hired me to inspect their new home.  The young woman's reply was: "I didn't realize you need to get a new home inspected." 

I am certain that today more people comprehend the importance of an inspection whether the home is a re-sale or if it is new construction.  Unfortunately, these folks didn't get the memo.

Inspector associations like ASHI admit they don't have the marketing dollars for radio or TV public service announcement spots.  I would think a powerful group like the NAR would, but they are going to focus on a macro approach which is to sell more homes.

So, who should be educating these uninformed consumers? I think the answer is each of us. Whether your a Realtor, an inspector, or someone who has benefited from the services of a home inspector.

Feel free to check out a sample inspection report if you would like to find out more about inspections and new homes.

 

Comments(40)

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Hank Richter
HomePro Inspections of RI - Providence, RI

Unfortunately, we generally do not have access to new construction buyers. However, mortgage lenders, realtors should be protecting their business by suggesting a Home Inspection.

I work with a local builder who has me do their final walk through with their buyers. We not only help prepare the punch list, we show the buyer how to operate and maintain the equipment. Most buyers are so thankful to know where the spigot shut offs are located and how to reset a furnace!

We also get calls to do 11 month warranty inspections. I always ask if they had an inspection when they bought the house so that I can compare the two. Less than 1 in 5 did!

Dec 26, 2010 03:34 PM
Greg Freeman
Citiwide Real Estate Services - Allen, TX

The Buyers agent should definitly be the lead in edcating first time buyers.

Dec 26, 2010 04:51 PM
Carol Zingone
Berkshire Hathaway Home Services Florida Network Realty - Jacksonville Beach, FL
Global Realtor in Jax Beach, FL - ABR, CRS, CIPS

I agree, the buyer's agent should be educating their buyers, however, with multiple professionals involved in the transaction (loan officer, selling agent, home inspector, WDO inspector, buyer's agent), it's a group education.  All of them have their own areas of expertise. Therefore, I would tell the buyers they need a home inspection, but would then let the home inspector do his OWN education, as I'm not a home inspector.

Dec 26, 2010 10:23 PM
Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

What an opportunity to bond with first time homebuyers via education. .

Dec 26, 2010 10:58 PM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate

Why should NAR be doing Public Awareness campaigns for inspectors? It is up to us as Realtors to recommend them, even on new construction. If the buyers don't want one, which is rare. I make them sign a statement we encouraged them to have one and they chose to waive it.

We had one a few years ago, they waived it. Later they admitted it was wrong not to have one as many issues came up later.

 

Dec 26, 2010 11:28 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Coldwell Banker Realty

"The young woman's reply was: "I didn't realize you need to get a new home inspected." "

It's surprising how many purchasers of new construction assume that since it's new there can't be anything wrong.

Dec 27, 2010 12:05 AM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Hank, this is an excellent point. New construction often requires a punch list prior to moving in. This is where the home inspector can come in and help out the new home buyers.

Dec 27, 2010 02:01 AM
Hank Spinnler
Harmony Home Inspection Services of GA - Hoschton, GA
Atlanta Home Inspector

Denny - That's a well thought out list. Seems like you Realtors should take the lead. You hold the keys to the relationship.

Reuben's got it figured out. BTW, this GA boy had to inspect a foreign roof today. It was covered in snow and had dangling icicle daggers.

Hank to Hank - Cool! You're definitely diversified.

Greg casts yet another vote for the buyer's agent taking the lead!

Carol likes the group approach which I have no problem with at all.

Fernando - More power to ya!

Missy - You were paying atttention to my rambling thought. Come on NAR, spread the wealth and show us inspectors some love!

Tony & Suzanne - my point exactly. That's the MYTH I'd like to BUST.

Irene - In corporate speak, that's a good value-added proposition.

Michael - between the builder or Super., the building inspections dept., buyer, and a private inspector, nothing should get overlooked.

Ralph - I did not confirm if they were represented. I suspect they were window shopping without one.

Dec 27, 2010 10:22 AM
Hank Spinnler
Harmony Home Inspection Services of GA - Hoschton, GA
Atlanta Home Inspector

Freida,

Thanks for chiming in. Are you aware of any modifications to the GAR form pertaining to the due diligence for 2011?

Same to you for wishes for a great 2011, Freida. I call Barrow County home too! Say hi to Ronnie B. for me. :)

Dec 27, 2010 11:40 AM
Patricia Regan
The Regan Team Home Loan Group - Petaluma, CA

I would assume that the lender or realtor should work together to educate the homebuyer on the process and risks. But everyone involved in the transaction should contribute knowledge based on their expertise. So as a home inspector, I would assume you would educate them on a commom problem that you have noticed during your inspections?

Dec 27, 2010 03:44 PM
Hank Spinnler
Harmony Home Inspection Services of GA - Hoschton, GA
Atlanta Home Inspector

Yes Patricia, I definitely share my findings with the client. Check out the really good comment #20 from Denny McAuley.

Going back to the original post, I was discouraged that the first-time homebuyers were uneducated about the benefits of hiring a professional home inspector to inspect new construction.

Dec 28, 2010 01:12 PM
Reuben Saltzman
Structure Tech Home Inspections - Minneapolis, MN
Delivering the Unbiased Truth.

A snow covered roof in GA?  That's just plain wrong.

Dec 29, 2010 02:39 PM
Hank Spinnler
Harmony Home Inspection Services of GA - Hoschton, GA
Atlanta Home Inspector

There was not much accumulation in the Atlanta area suburbs, but north of this we got about 4"-5"

 snow-on-roof-in-ga

Dec 30, 2010 01:25 AM
Erby Crofutt
B4 U Close Home Inspections&Radon Testing (www.b4uclose.com) - Lexington, KY
The Central Kentucky Home Inspector, Lexington KY

There isn't a lead unless it's the buyer. We all, in the professions, should take a share of educating buyers about our particular little section.

Jan 07, 2011 11:08 AM
Hank Spinnler
Harmony Home Inspection Services of GA - Hoschton, GA
Atlanta Home Inspector

How can we create better public awareness so we don't miss out on an opportunity to become involved in the first place? Home buyers slip through the cracks on new homes because they did not know and were not educated beforehand. From my original post: "I didn't realize you need to get a new  home inspected."

Jan 08, 2011 12:49 AM
Scott Warga
ACSI American Construction Specialists & Investigations - Gilbert, AZ

Hank,

Great post and I couldnt agree more. If people say how these things are built they wouldn't ask twice about needing an inspection.

The builder has the materials dumped on site, Then hires unskiled labor to build the place.

If these is an issue, somehow it's the inspectors fault.

 

I hope to see you at Inspection world in AtlantaStacked trusses

Jan 13, 2011 12:48 PM
Hank Spinnler
Harmony Home Inspection Services of GA - Hoschton, GA
Atlanta Home Inspector

Hi Scott. I'd have a problem with those trusses if I knew beforehand that they were dumped instead of unloaded by hand as required.  I have some pictures of trusses in the process of "delicately" being dumped somewhere.

Overall, I've been impressed with the overall presentation of moderately priced spec. homes around here. Of course, I have my moments where I'm like "oh no, here I go again."

Hope to see you at InspectionWorld in Atlanta in less than 2 weeks!

Jan 13, 2011 12:58 PM
Scott Warga
ACSI American Construction Specialists & Investigations - Gilbert, AZ

Hank,

 

I will be at Inspection World.

 

Look me up, I am teaching two classes, I'm on the Board and I am moderating some classes as well so I will be around. If you are on Twitter search #ASHIIW2011 and I will be posting messages with that tag

Jan 17, 2011 09:55 AM
Hank Spinnler
Harmony Home Inspection Services of GA - Hoschton, GA
Atlanta Home Inspector

I will check you out at Inspection World next week.

Jan 17, 2011 12:27 PM
Hank Spinnler
Harmony Home Inspection Services of GA - Hoschton, GA
Atlanta Home Inspector

Thanks Richard. To refer back and attempt to loosely tie this to the original post, those buyers back then thought everything was kosher because it was marketed and sold as a package deal. The package included amenities, stylish features, a warranty, repetitive assurance from the builder & (or) on-site agent that if anything came up, it would be handled. Also, the home had to be okay because it was new.

Jan 28, 2011 02:07 PM