Agency...Do The Right Thing
Copied from a clients email with italicized and underlined words changed to protect the buyers privacy.
"Nick, thanks for the time today spent taking us through the homes. As promised we got a couple of questions: What are the Sq/ft and dimensions of the brick home? On the builders website, it states the brick home is 1962 sq/ft. Is there still a choice in brick color? If my company were unable to cover the closing cost, the amount you quoted was $3k? And last, When would you need the $1k (or was it $500?) deposit and under what obligation would we and you/builder be under? I forgot to mention that when we spoke to the builder, he did say that he'd have incentives and allowances but to contact him directly. Do you have his phone number or email? Again, thank you for your time!"
These are typical questions that a buyer might ask, but the answers are not important here. What is important is that I wasn't their buyers agent. For this couple I was simply a transaction broker. So why was I getting these questions instead of their own buyers agent? The answer is simple; because they knew that I cared about them and gave them more help and attention than their own agent. I fully understand agency relationship so I don't want to go there, but what I don't understand is bad service. There's no doubt that I crossed some kind of line, but their agent was simply non responsive to their requests and they quit relying on him. This couple had some very specific questions to their situation, but coming to me after speaking with their buyers agent and the builder I think the big question they were asking me was; can you help us?
What went through my mind as a consumer was how do I feel when I get passed from one person to the next and no one wants to help or feels it's just too much trouble or not their problem. So I helped this couple and they've been very grateful...showing their appreciation with letters of thanks, testimonials, family and friend referrals.
Perhaps I should have contacted the other agents Broker as talking directly with the agent was non productive, but then in the mean time this couple is caught in the middle...they wanted answers, so I helped them...I got them answers. I'm not putting this out there for kudos or reprimand, but I do put the client first and sometimes you just have to do whats right and cut through the BS.
If you need a knowledgeable real estate professional in Madison or Huntsville Alabama area, why don't you let me Google that for you! I also know outstanding agents in all states and Canada should you need help relocating to a new area.