How To Get Your Customers' Testimonials On Google Maps

Real Estate Agent with Joe Manausa Real Estate 8508880888

Have you ever wondered how to provide a review of a local business in Google? I was doing a google search for “realtor in tallahassee florida” when I came across our web site and noticed that there were five Google business reviews of CENTURY 21 First Realty by our customers. I can tell you it was a pleasant surprise, so I decided to figure out how they got there, and more importantly, how we can get more of our customers to provide similar Google business reviews.

After doing some homework, I put together a simple video explaining how to review a business in google. You can watch it below and I would love to get some feedback on the video (in the comments section following this blog post). I plan on making many more “Real Estate FAQ” videos that will include not just “how to” videos, but also answers to some of the more popular questions on real estate that I have received through the years.

I hope the video makes it simple enough for our customers and readers to provide a review of our business in google, but let me tell you why this is so important!

Why You Should Provide Your Google Business Review

You should review a business in Google every time you have a positive or negative experience, because future consumers in the same industry are looking to the past customers of companies to find out whether or not they are knowledgable, hard working, reputable, successful, honest, ethical, etc.

I believe many of us are interested in what past customers have to say, whether they are real estate customers, restaurant customers or any other business type that you can find on Google. Don’t  for a second believe that your opinion won’t matter!

For example, here are some reviews of Tallahassee real estate companies that can be found with a google search for “realtor in tallahassee florida.” Would these help you make a better informed decision the next time you wanted to hire a REALTOR® in Tallahassee?

1 star out of 5 stars

Choose another. We had to work with [company name] on a short sale and they made so many mistakes. They are not experienced and they made many attempts to take money from us. Thank God my husband was an attorney and reviewed every detail. I would never ever use this company.

1 star out of 5 stars

Thoughtless and Unprofessional They basically hung up on me when they found out my family wouldn’t be purchasing a home under 800 thousand. Said to me, “I am not interested in working with you because I will not make enough money…”. Made me feel like scum (which we are certainly not).

4 stars out of five stars

Top of the line service. You can tell they have been in the business for years because they know all the little tricks of the trade and helped us get top dollar for our home. They thought of all the little details and made us feel like their only client. They really made buying and selling easy.

Five Stars out of Five Stars

My “Miracle Worker” is John Schmook. John Schmook was fantastic from start to finish. He understood my needs and wants and focused on showing me the properties matching them. I came to rely on John’s judgment and his analysis of the properties we visited. John was instrumental in helping me find my dream home and walking me through the entire buying process. John is even helping me after closing with settling into my new home. I now call him my “Miracle Worker” and will work with John again on my next purchase of income property.

Even though thousands of homes are sold every year, there are not that many real estate business reviews in Google. But you can change that, can’t you?

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Show All Comments
Bo Wagner
Harris Wagner Law Group, LLC - Atlanta, GA

Guess I should have logged in first before commenting : )

Dec 30, 2010 03:55 AM #52
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Real Estate

Guess I will check it out.  Have seen it but never really paid attention.

Dec 30, 2010 04:37 AM #53
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I have bookmarked this page and I am going to get back to it.  This sounds too important to rush through.

Dec 30, 2010 04:52 AM #54
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC
Great post I will check it all out.
Dec 30, 2010 04:59 AM #55
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC
Great post I will check it all out.
Dec 30, 2010 04:59 AM #56
Brad Hornshaw
Brad Hornshaw Realtor Lynnwood, Bothell, Everett - Lynnwood, WA
Realtor, Listing Agent, Buyers Agent, Investments
Well done very educational. Thank you
Dec 30, 2010 06:22 AM #57
Patrizia "Trish" Giassa
Keller Williams Realty, North Central New Jersey - Chatham, NJ
The Shannon Aronson Group

Great post and great idea to do a video!  

Now, did you know that Zillow has launched a review system too?  The days when a real estate agent is sloppy and unethical are soon going to be over, thanks to our wonderful information superhighway!

Happy New Year!

Dec 30, 2010 06:39 AM #58
Rusty Eddy
Harcourts Prime Properties - Huntington Beach, CA

Good stuff! I have recently run across a friend that owns a couple laundarymats, he's had great success with the google local searches! 

I do have one question I work for a large brokerage, I'd like to get myself as a Realtor to pop up on the local searches, but I can't obviously claim my brokerage on the places page.  Any thoughts anybody?

Thanks Joe, I'll be checking out more of your videos!

Dec 30, 2010 07:11 AM #59
Brent & Deb Wells
LivingWell Properties - Prosper, TX
Prosper TX


Good stuff! It seems like Google will take over the world soon. I wonder if we will ever see Google Realtors Inc.? Everytime we turn around there is another industry or area they own...


Dec 30, 2010 08:07 AM #60
RhondaHeaslip NanaimoRealEstate
RE/MAX of Nanaimo - Nanaimo, BC


I didn't know how to do this, but it sure is easy, so I'm going to start....Thanks!

Dec 30, 2010 08:44 AM #61
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Hey, pretty cool idea. I'll give it a study and see and I can make this work as well. Many thanks for the great tip and the video.

Dec 30, 2010 09:46 AM #62
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Great information - and whatever you used to produce your video made it actually come in without pauses on my Wild Blue connection. That doesn't happen very often, so you're definitely doing something right.

Dec 30, 2010 05:18 PM #63
Chris Eckert Real EstateTeam
Keller Williams Realty - San Mateo, CA
Selling the Mid-Peninsula Realtor
Good advice Joe. I didn't know about Google reviews. Yelp is the most popular site in the San Francisco Bay Area, but I'll start looking at Google now
Dec 30, 2010 11:46 PM #64
Joy Carter & Jeff Booker Brother and Sister Team
Keller Williams Parkland/Coral Springs Realty-GreatFloridaHomes Team - Coral Springs, FL
Trust Your Family's Move To Our Expertise!
It is funny that I knew you could leave a review, I just never even considered doing it for a business. What a nice way to compliment good food or good service. I'll be sure to check to see how our business is listed and then encourage comments. THANKS! Joy HAPPY NEW YEAR!!
Dec 31, 2010 09:31 AM #65
Kyle Groves
Lyon Real Estate-East Sac, Sierra Oaks, Arden Park - Sacramento, CA
Realtor in East Sac and Arden Area

Thank you Joe!  Great info, and excellent format.

Jan 03, 2011 06:35 AM #66
Joe Manausa
Joe Manausa Real Estate - Tallahassee, FL
Tallahassee Real Estate

Thanks Kyle, we aim to please :).

Jan 03, 2011 11:17 AM #67
Michele Curth

Joe, great information.  A side note.  We are members of Angie's List, they now have a Real Estate Review section... 

Jan 10, 2011 02:24 AM #68
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI

Thanks for the tip. Great video. Google never ceases to amaze me.

Jan 24, 2011 03:17 PM #69
Matt Robinson
Professional Investors Guild - Pensacola, FL

Joe, thank you very much for the tip.  That's really cool.  I was just about to set up something similar to show how my clients how to recommend me on Trulia, and I will add this to the list.  Great stuff!

Aug 17, 2011 06:25 AM #70
Joe Manausa
Joe Manausa Real Estate - Tallahassee, FL
Tallahassee Real Estate

Thanks Matt. Now if we can just get a few thousand to do it :).

Aug 17, 2011 11:06 PM #71
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